Error and maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
Error Message | Cause | Action | |
Access Error | The device is removed from the | Press Stop/Exit. Reinsert the device and try | |
USB direct interface while the | to print with Direct Print. | ||
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| data is processing. |
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Belt End Soon | The belt unit is near the end of its | Buy a new belt unit before you get a | |
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| life. | Replace Belt message. |
Calibrate | Calibration failed. | Press Mono Start or Colour Start and try it | |
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| again. |
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| Turn off the machine. Wait a few |
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| seconds, then turn it on again. |
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| Identify the colour causing the problem |
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| and put in a new drum unit. (See |
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| To identify the colour of the drum unit, |
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| visit us at http://solutions.brother.com/ to |
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| view our FAQs and troubleshooting tips. |
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| Put in a new belt unit. (See Replacing the |
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| Put in a waste toner box. (See Replacing |
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| If the problem continues, call your dealer |
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| or Brother Customer Service. |
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Cartridge Error | The toner cartridge is not installed | Take out the drum unit and toner cartridge | |
Put the Black (K) | correctly. | assembly for the toner colour that is | |
Toner Cartridge |
| indicated on the LCD. Remove the toner | |
back in. 1 |
| cartridge and then | |
1 | The colour of the |
| Put the drum unit and toner cartridge |
| assembly back into the machine again. | ||
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| problem toner |
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| cartridge is shown in |
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| the message. |
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