Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message

Cause

Action

Access Error

The device is removed from the

Press Stop/Exit. Reinsert the device and try

(MFC-9320CW only)

USB direct interface while the

to print with Direct Print.

 

 

data is processing.

 

 

 

 

Belt End Soon

The belt unit is near the end of its

Buy a new belt unit before you get a

 

 

life.

Replace Belt message.

Calibrate

Calibration failed.

Press Mono Start or Colour Start and try it

 

 

 

again.

 

 

 

„ Turn off the machine. Wait a few

 

 

 

seconds, then turn it on again.

 

 

 

„ Identify the colour causing the problem

 

 

 

and put in a new drum unit. (See

 

 

 

Replacing the drum units on page 174.)

 

 

 

To identify the colour of the drum unit,

 

 

 

visit us at http://solutions.brother.com/ to

 

 

 

view our FAQs and troubleshooting tips.

 

 

 

„ Put in a new belt unit. (See Replacing the

 

 

 

belt unit on page 177.)

 

 

 

„ Put in a waste toner box. (See Replacing

 

 

 

the waste toner box on page 181.)

 

 

 

„ If the problem continues, call your dealer

 

 

 

or Brother Customer Service.

 

 

 

Cartridge Error

The toner cartridge is not installed

Take out the drum unit and toner cartridge

Put the Black (K)

correctly.

assembly for the toner colour that is

Toner Cartridge

 

indicated on the LCD. Remove the toner

back in. 1

 

cartridge and then re-install it in the drum.

1

The colour of the

 

Put the drum unit and toner cartridge

 

assembly back into the machine again.

 

 

 

problem toner

 

 

 

cartridge is shown in

 

 

 

the message.

 

 

 

 

 

 

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