Troubleshooting and routine maintenance

 

 

 

 

 

Error Message

Cause

Action

 

Replace Fuser

It is time to replace the fuser unit.

Call your Brother dealer to replace the fuser

 

 

 

unit.

 

Replace PF Kit

It is time to replace the paper

Call your Brother dealer to replace the

 

 

feeding kit.

PF Kit.

 

Replace Toner

The toner cartridge is at the end

Replace the toner cartridge for the colour

 

 

of its life.

indicated on the LCD. (See Replacing a

C

 

 

Toner cartridge on page 168.)

Replace WT Box

It is time to replace the waste

Replace the waste toner box. (See

 

 

toner box.

Replacing the waste toner box on page 181.)

 

Scan Unable XX

The machine has a mechanical

„ Disconnect the machine from the power

 

(XX=Error Code)

problem.

for several minutes, then reconnect it.

 

 

(The machine can be turned off for up to

 

 

 

 

 

 

60 hours without losing faxes stored in

 

 

 

the memory. See Transferring your faxes

 

 

 

or Fax Journal report on page 148.)

 

 

 

„ If the problem continues, call Brother

 

 

 

Customer Service.

 

 

 

 

 

Short paper

The paper size detected is

Open the back cover (back output tray) and

 

 

shorter than the paper size

remove any printed pages. Leave the back

 

 

defined in the print job and the

cover open and press Mono Start or

 

 

paper size being used requires

Colour Start.

 

 

the back cover to be open.

 

 

 

 

 

 

Size mismatch

The paper in the tray is not the

Load the correct size of paper in the tray and

 

 

correct size.

set the “Paper Size” (Menu, 1, 2, 2 (See

 

 

 

Paper Size on page 24)).

 

 

 

 

 

Small paper

The paper size defined in the

Open the back cover (back output tray) and

 

 

printer driver requires the back

press Mono Start or Colour Start. (See

 

 

cover to be open.

Printing on thick paper, labels, envelopes or

 

 

 

small paper on page 13)

 

 

 

 

 

Toner Low

The toner cartridge is near the

Buy a new toner cartridge for the colour that

 

 

end of its life.

is indicated on the LCD before you get a

 

 

 

Replace Toner message.

 

 

 

 

 

Too Many Files

There are too many files stored

Reduce the number of files stored on the

 

(MFC-9320CW only)

on the USB Flash memory drive.

USB Flash memory drive.

 

 

 

 

 

 

 

 

Unusable Device

An incompatible or broken device

Remove the USB Flash memory drive from

 

(MFC-9320CW only)

has been connected to the USB

the USB direct interface.

 

direct interface.

 

 

 

 

 

 

 

 

 

WT Box End Soon

The waste toner box is almost full.

Buy a new waste toner box before you get a

 

 

 

Replace WT Box message.

 

1(X) shows the toner cartridge or drum unit colour that is near the end of its life. (K)=Black, (Y)=Yellow, (M)=Magenta, (C)=Cyan.

147