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| Troubleshooting and routine maintenance |
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Error Message | Cause | Action |
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Cooling Down | The temperature of the drum unit | Make sure that you can hear the fan in the |
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Wait for a while | or toner cartridge is too hot. The | machine spinning and that the exhaust outlet |
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| machine will pause its current | is not blocked by something. |
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| print job and go into cooling down | If the fan is spinning, remove any obstacles |
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| mode. During the cooling down |
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| that surround the exhaust outlet, and then |
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| mode, you will hear the cooling |
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| leave the machine turned on but do not use |
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| fan running while the LCD shows |
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| it for several minutes. |
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| Cooling Down, and |
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| If the fan is not spinning do the following: |
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| Wait for a while. |
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| Disconnect the machine from the power for |
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| several minutes, then reconnect it. (The |
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| machine can be turned off for up to 4 days |
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| without losing faxes stored in the memory. |
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Comm.Error | Poor telephone line quality | Try sending the fax again or try connecting |
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| caused a communication error. | the machine to another telephone line. If the |
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| problem continues, call the telephone |
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| company and ask them to check your |
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| telephone line. |
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Connection Fail | You tried to poll a fax machine | Check the other fax machine’s polling setup. |
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| that is not in Polled Waiting mode. |
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Cover is Open | The ADF cover is not closed | Close the ADF cover of the machine, then |
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| completely. | press Stop/Exit. |
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| The top cover is not closed | Close the top cover of the machine. |
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| completely. |
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Cover is Open | The fuser cover is not closed | Close the fuser cover of the machine. |
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| completely or paper was jammed | Make sure paper is not jammed inside |
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| in the back of the machine when |
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| the back of the machine, and then close |
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| you turned on the power. |
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| the fuser cover and press Mono Start or |
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| Colour Start. |
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DIMM Error | The DIMM is not installed | Turn off the machine. |
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| correctly. Or the DIMM is broken. | correctly. Wait a few seconds, and then turn |
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| it on again. If this error message appears |
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| again, replace the DIMM with a new one. |
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Disconnected | The other person or other | Try to send or receive again. |
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| person’s fax machine stopped the |
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| call. |
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Document Jam | The document was not inserted | See Document jams on page 149 or Using |
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| or fed correctly, or the document |
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| scanned from the ADF was too |
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| long. |
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Drum Error | The corona wire on the drum unit | Clean the corona wire on the drum unit. (See |
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| needs to be cleaned. |
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| It is time to replace the drum | Replace the drum unit with a new one for the |
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| units. | colour that is indicated on the LCD. (See |
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| 143 |
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