Troubleshooting and routine maintenance

 

 

 

 

 

 

Error Message

Cause

Action

 

 

Cooling Down

The temperature of the drum unit

Make sure that you can hear the fan in the

 

 

Wait for a while

or toner cartridge is too hot. The

machine spinning and that the exhaust outlet

 

 

 

machine will pause its current

is not blocked by something.

 

 

 

print job and go into cooling down

If the fan is spinning, remove any obstacles

 

 

 

mode. During the cooling down

 

 

 

that surround the exhaust outlet, and then

 

 

 

mode, you will hear the cooling

 

 

 

leave the machine turned on but do not use

 

 

 

fan running while the LCD shows

 

 

 

it for several minutes.

 

C

 

Cooling Down, and

 

 

If the fan is not spinning do the following:

 

 

Wait for a while.

 

 

 

 

Disconnect the machine from the power for

 

 

 

 

several minutes, then reconnect it. (The

 

 

 

 

machine can be turned off for up to 4 days

 

 

 

 

without losing faxes stored in the memory.

 

 

 

 

See Transferring your faxes or Fax Journal

 

 

 

 

report on page 148.)

 

 

 

 

 

 

 

Comm.Error

Poor telephone line quality

Try sending the fax again or try connecting

 

 

 

caused a communication error.

the machine to another telephone line. If the

 

 

 

 

problem continues, call the telephone

 

 

 

 

company and ask them to check your

 

 

 

 

telephone line.

 

 

 

 

 

 

 

Connection Fail

You tried to poll a fax machine

Check the other fax machine’s polling setup.

 

 

 

that is not in Polled Waiting mode.

 

 

 

Cover is Open

The ADF cover is not closed

Close the ADF cover of the machine, then

 

 

 

completely.

press Stop/Exit.

 

 

 

The top cover is not closed

Close the top cover of the machine.

 

 

 

completely.

 

 

 

 

 

 

 

 

Cover is Open

The fuser cover is not closed

„ Close the fuser cover of the machine.

 

 

 

completely or paper was jammed

„ Make sure paper is not jammed inside

 

 

 

in the back of the machine when

 

 

 

the back of the machine, and then close

 

 

 

you turned on the power.

 

 

 

the fuser cover and press Mono Start or

 

 

 

 

 

 

 

 

Colour Start.

 

 

 

 

 

 

 

DIMM Error

The DIMM is not installed

Turn off the machine. Re-install the DIMM

 

 

 

correctly. Or the DIMM is broken.

correctly. Wait a few seconds, and then turn

 

 

 

 

it on again. If this error message appears

 

 

 

 

again, replace the DIMM with a new one.

 

 

 

 

(See Installing extra memory on page 123.)

 

 

 

 

 

 

 

Disconnected

The other person or other

Try to send or receive again.

 

 

 

person’s fax machine stopped the

 

 

 

 

call.

 

 

 

 

 

 

 

 

Document Jam

The document was not inserted

See Document jams on page 149 or Using

 

 

 

or fed correctly, or the document

the automatic document feeder (ADF)

 

 

 

scanned from the ADF was too

on page 22.

 

 

 

long.

 

 

 

 

 

 

 

 

Drum Error

The corona wire on the drum unit

Clean the corona wire on the drum unit. (See

 

 

 

needs to be cleaned.

Cleaning the corona wires on page 158.)

 

 

 

It is time to replace the drum

Replace the drum unit with a new one for the

 

 

 

units.

colour that is indicated on the LCD. (See

 

 

 

 

Replacing the drum units on page 174.)

 

 

 

 

 

 

 

 

 

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