Troubleshooting and routine maintenance

 

Paper handling difficulties (continued)

 

 

 

 

 

 

Difficulties

Suggestions

 

The machine does not feed paper

„ Make sure that Manual is chosen in the printer driver.

 

from the manual feed slot.

„ Make sure the paper or print media is loaded correctly in the manual feed slot.

 

 

 

 

 

 

See Loading paper in the manual feed slot on page 12.

 

 

 

 

 

 

How do I print on envelopes?

You can load envelopes from the manual feed slot. Your application must be set

 

 

 

up to print the envelope size you are using. This is usually done in the Page Setup

C

 

 

or Document Setup menu of your application. (See your application’s manual for

 

 

 

 

 

more information.)

 

 

 

 

 

 

What paper can I use?

You can use thin paper, plain paper, thick paper, bond paper, recycled paper,

 

 

 

envelopes and labels that are made for laser machines. (For details, see

 

 

 

Acceptable paper and other print media on page 17.)

 

 

 

 

 

 

There is a paper jam.

Clear the jammed paper. (See Paper jams on page 150.)

 

 

 

 

 

 

Print quality difficulties

 

 

 

 

 

 

 

 

Difficulties

Suggestions

 

Printed pages are curled.

„ Low quality thin or thick paper or not printing on the recommended side of the

 

 

 

paper could cause this problem. Try turning over the stack of paper in the

 

 

 

paper tray.

 

 

 

„ Make sure that you choose the Paper Type that suits the print media type you

 

 

 

are using. (See Acceptable paper and other print media on page 17.)

 

 

 

 

 

 

Printed pages are smeared.

The Paper Type setting may be incorrect for the type of print media you are using,

 

 

 

or the print media may be too thick or have a rough surface. (See Acceptable

 

 

 

paper and other print media on page 17 and Basic tab in the Software User’s

 

 

 

Guide on the CD-ROM.)

 

 

 

 

 

 

Printouts are too light.

„ If this problem occurs when making copies or printing received faxes, set

 

 

 

Toner Save mode to Off in the machine menu settings. (See Toner Save

 

 

 

on page 26.)

 

 

 

„ Set Toner Save mode to Off in the Advanced tab in the printer driver. (See

 

 

 

Advanced tab in the Software User’s Guide on the CD-ROM.)

 

 

 

„ In the Basic tab of the printer driver, click the Settings button and check the

 

 

 

Enhance Black Printing check box.

 

Network difficulties

 

 

 

 

 

 

 

 

Difficulties

 

Suggestions

 

 

Cannot print over a wired Network.

If you are having Network problems see the Network User’s Guide on the

 

 

 

 

CD-ROM for more information.

 

 

 

 

Make sure your machine is powered on and is on-line and in the Ready mode.

 

 

 

 

Print the Network Configuration list to see your current Network settings. (See

 

 

 

 

How to print a report on page 84.) Reconnect the LAN cable to the hub to verify

 

 

 

 

that the cable and network connections are good. If possible, try connecting the

 

 

 

 

machine to a different port on your hub using a different cable. If the connections

 

 

 

 

are good, the lower LED of the back panel of the machine will be green.

 

 

 

 

 

 

 

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