If your printout has coloured spots at 94 mm intervals, follow the steps below to solve the problem.
a Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.
b Fully open the top cover by lifting up on the handle (1).
1
Troubleshooting and routine maintenance
c See the print sample to identify the colour causing the problem. The colour of the spots is the colour of the drum you should clean. For example, if the spots are cyan, you should clean the drum for cyan. Take out the drum unit and toner cartridge assembly of the colour causing the problem.
C
IMPORTANT
When the scanner is open, you cannot open the top cover.
IMPORTANT
•We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
•To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
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