Sending faxes

Difficulties

Suggestions

Poor sending quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check your

 

machine’s scanner operation. If the copy quality is not good, clean the scanner.

 

(See Cleaning the scanner glass on page 156.)

 

 

Transmission Verification Report

There is probably temporary noise or static on the line. Try sending the fax again.

says RESULT:ERROR.

If you are sending a PC Fax message and get RESULT:ERROR on the

 

Transmission Verification Report, your machine may be out of memory. To free up

 

extra memory, you can turn off fax storage (see Turning off Remote Fax Options

 

on page 75), print fax messages in memory (see Printing a fax from the memory

 

on page 51) or cancel a delayed fax or polling job (see Checking and cancelling

 

waiting jobs on page 45). If the problem continues, ask the telephone company to

 

check your telephone line.

 

 

 

If you often get transmission errors due to possible interference on the telephone

 

line, try changing the Compatibility setting to Basic(for VoIP). (See

 

Telephone line interference on page 141.)

Sent faxes are blank.

Make sure you are loading the document properly. (See Loading documents

 

on page 22)

 

 

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

 

on the glass strip. (See Cleaning the scanner glass on page 156.)

 

 

Cannot send a fax.

(For MFC-9320CW only) Contact your administrator to check your Secure

 

Function Lock Settings.

 

 

Handling incoming calls

Difficulties

Suggestions

The machine ‘Hears’ a voice as a

If Fax Detect is set to On, your machine is more sensitive to sounds. It may

CNG Tone.

mistakenly interpret certain voices or music on the line as a fax machine calling

 

and respond with fax receiving tones. Deactivate the machine by pressing

 

Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect

 

on page 49.)

 

 

Sending a Fax Call to the machine.

If you answered on an external or extension telephone, press your Remote

 

Activation code (default setting is l51 (l91 for New Zealand)). When your

 

machine answers, hang up.

 

 

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an

 

answering machine, an alarm system or other custom feature on a single

 

telephone line with your machine, it may create a problem sending or receiving

 

faxes.

 

For Example: If you subscribe to Call Waiting or some other custom service and

 

its signal comes through the line while your machine is sending or receiving a fax,

 

the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature

 

should help overcome this problem. This condition is related to the telephone

 

system industry and is common to all devices that send and receive information

 

on a single, shared line with custom features. If avoiding a slight interruption is

 

crucial to your business, a separate line with no custom features is recommended.

 

 

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