
Difficulties | Suggestions |
Poor sending quality. | Try changing your resolution to Fine or S.Fine. Make a copy to check your |
| machine’s scanner operation. If the copy quality is not good, clean the scanner. |
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Transmission Verification Report | There is probably temporary noise or static on the line. Try sending the fax again. |
says RESULT:ERROR. | If you are sending a PC Fax message and get RESULT:ERROR on the |
| Transmission Verification Report, your machine may be out of memory. To free up |
| extra memory, you can turn off fax storage (see Turning off Remote Fax Options |
| on page 75), print fax messages in memory (see Printing a fax from the memory |
| on page 51) or cancel a delayed fax or polling job (see Checking and cancelling |
| waiting jobs on page 45). If the problem continues, ask the telephone company to |
| check your telephone line. |
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| If you often get transmission errors due to possible interference on the telephone |
| line, try changing the Compatibility setting to Basic(for VoIP). (See |
| |
Sent faxes are blank. | Make sure you are loading the document properly. (See Loading documents |
| |
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Vertical black lines when sending. | Black vertical lines on faxes you send are typically caused by dirt or correction fluid |
| on the glass strip. (See Cleaning the scanner glass on page 156.) |
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Cannot send a fax. | (For |
| Function Lock Settings. |
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Difficulties | Suggestions |
The machine ‘Hears’ a voice as a | If Fax Detect is set to On, your machine is more sensitive to sounds. It may |
CNG Tone. | mistakenly interpret certain voices or music on the line as a fax machine calling |
| and respond with fax receiving tones. Deactivate the machine by pressing |
| Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect |
| |
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Sending a Fax Call to the machine. | If you answered on an external or extension telephone, press your Remote |
| Activation code (default setting is l51 (l91 for New Zealand)). When your |
| machine answers, hang up. |
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Custom features on a single line. | If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an |
| answering machine, an alarm system or other custom feature on a single |
| telephone line with your machine, it may create a problem sending or receiving |
| faxes. |
| For Example: If you subscribe to Call Waiting or some other custom service and |
| its signal comes through the line while your machine is sending or receiving a fax, |
| the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature |
| should help overcome this problem. This condition is related to the telephone |
| system industry and is common to all devices that send and receive information |
| on a single, shared line with custom features. If avoiding a slight interruption is |
| crucial to your business, a separate line with no custom features is recommended. |
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