Telephone line or connections

Difficulties

Suggestions

Dialling does not work.

Check for a dial tone.

 

 

 

(Not available in New Zealand) Change Tone/Pulse setting. (See the Quick

 

Setup Guide.)

 

Check all line cord connections.

 

 

 

Check that the machine is plugged in and switched on.

 

 

 

If an external phone is connected to the machine, send a manual fax by lifting the

 

handset of the external telephone and dialling the number. Wait to hear the fax

 

receiving tones before pressing Mono Start or Colour Start.

 

 

The machine does not answer

Make sure the machine is in the correct receive mode for your setup. (See

when called.

Receive Mode settings on page 48.) Check for a dial tone. If possible, call your

 

machine to hear it answer. If there is still no answer, check the telephone line cord

 

connection. If you do not hear ringing when you call your machine, ask your

 

telephone company to check the line.

 

 

Receiving Faxes

Difficulties

Suggestions

Cannot receive a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

 

the telephone wall socket and the LINE socket of the machine. If you subscribe to

 

DSL or VoIP services, please contact your service provider for connection

 

instructions.

 

 

 

Make sure the machine is in the correct Receive Mode. This is determined by the

 

external devices and telephone subscriber services you have on the same line as

 

the Brother machine. (See Receive Mode settings on page 48.)

 

If you have a dedicated fax line and want your Brother machine to automatically

 

answer all incoming faxes, you should select Fax Only mode.

 

If your Brother machine shares a line with an external answering machine, you

 

should select the External TAD mode. In External TAD mode, your Brother

 

machine will automatically receive incoming faxes and voice callers will be able to

 

leave a message on your answering machine.

 

If your Brother machine shares a line with other telephones and you want it to

 

automatically answer all incoming faxes, you should select the Fax/Tel mode. In

 

Fax/Tel mode, your Brother machine will automatically receive faxes and

 

produce a fast double-ring to alert you to answer voice calls.

 

If you do not want your Brother machine to automatically answer any incoming

 

faxes, you should select the Manual mode. In Manual mode, you must answer

 

every incoming call and activate the machine to receive faxes.

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