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Brother MFC-9120CN, MFC-9320CW Paper jams, Note, Note, Note, Paper is jammed in the Paper Tray

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Paper jams

To clear paper jams, please follow the steps in this section.

IMPORTANT

Please confirm that you have installed all toner cartridges and drum units in the machine. Failure to install these items or incorrect installation may cause a paper jam in your Brother machine.

Note

If the error message remains, open and close the top cover and fuser cover firmly to reset the machine.

Note

The LCD names for the paper trays are as follows:

•Standard paper tray: Tray

•Manual Feed Slot: Manual Feed

Paper is jammed in the Paper Tray

If the LCD shows Jam Tray, follow these steps:

a Pull the paper tray completely out of the machine.

b Use both hands to slowly pull out the jammed paper.

IMPORTANT

If the paper cannot easily be removed in this direction, stop and follow the instructions for Paper is jammed inside the machine on page 153.

Note

Pulling out the jammed paper downwards allows you to remove the paper easier.

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Contents

Page http://www.brother.com/registration APPROVAL INFORMATION Compilation and Publication Notice Table of Contents General information Loading paper and documents General Setup Security features Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Remote Fax Options (black & white only) Polling Printing reports Making copies Printing photos from a digital camera (MFC-9320CWonly) Printing data from a USB Flash memory drive (MFC-9320CWonly) Software and Network features Safety and legal Options Troubleshooting and routine maintenance Menu and features Specifications Glossary Index Page General General information Loading paper and documents General Setup Security features 1 General information WARNING CAUTION IMPORTANT Viewing documentation Viewing documentation (Windows®) How to find scanning instructions Software User’s Guide: ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides: How to find Network setup instructions Viewing documentation (Macintosh) Presto! PageManager User’s Guide: Page Page Page Page Data LED indications 2 Loading paper and documents IMPORTANT Loading paper in the manual feed slot Printing on plain paper, recycled paper or bond paper from the manual feed slot Printing on thick paper, labels, envelopes or small paper Page Page Unprintable area Unprintable area for faxes and copies Unprintable area when printing from a computer Type and size of paper Standard paper tray Manual feed slot Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Types of paper to avoid Envelopes Types of envelopes to avoid Labels Types of labels to avoid Using the automatic document feeder (ADF) Using the scanner glass (Flatbed) 3 General Setup Ring volume Beeper volume Speaker volume Toner Save Sleep Time Setting up the prefix number Changing the prefix number 4 Security features Changing the password for the administrator Setting up the public user mode Setting up restricted users Turning Secure Function Lock on/off Switching Users Changing your memory security password Turning memory security on/off Changing your Setting Lock password Turning Setting Lock on/off Dial pad restriction One Touch restriction Speed Dial restriction Page Fax Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers 5 Sending a fax Faxing Letter size document from the scanner glass Cancelling a fax in progress Cancelling a Broadcast in progress Sending faxes using multiple settings Electronic cover page (black & white only) Composing your own comments Send a cover page for the next fax Send a cover page for all faxes Using a printed cover page Contrast Changing Fax Resolution To change the Fax Resolution setting for the next fax To change the default Fax Resolution setting Dual access (black & white only) Real Time Transmission Sending in real time for all faxes Sending in real time for the next fax only Overseas Mode Delayed Fax Delayed batch transmission (black & white only) Checking and cancelling waiting jobs Sending a fax manually Manual transmission Out of memory message 6 Receiving a fax Fax Only Fax/Tel Manual External TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect If Fax Detect is On: If Fax Detect is Off: Setting the Print Density Printing a reduced incoming fax Setting the Fax Receive Stamp (black & white only) Receiving faxes into memory (black & white only) If Memory Receive is On: If Memory Receive is Off: Printing a fax from the memory Out of Paper Reception (black & white only) 7 Telephone and external devices What is the Advantage of using Telstra® FaxStream® Duet® Function How does Telstra® FaxStream® Duet® Work Set the Distinctive Ring to ON Very important Turning off Distinctive Ring FaxAbility How Will the Fax Machine Treat All Other Numbers What is the Advantage of Using the FaxAbility Function How Does FaxAbility Work How to Turn FaxAbility OFF or ON Distinctive Ringing (For Singapore and Hong Kong) Registering the Distinctive Ring pattern Caller ID (not available in India) Viewing the Caller ID List Printing the Caller ID List Connections Recording an outgoing message (OGM) Multi-lineconnections (PABX) Operation from external or extension telephones If you answer a call and no one is on the line: For Fax/Tel mode only Connecting an external or extension telephone Using a non-Brothercordless external handset Using Remote Codes Remote Activation Code Remote Deactivation Code Turning on the Remote Codes Changing the Remote Codes 8 Dialling and storing numbers Fax redial Storing a pause Storing One Touch Dial numbers Storing Speed Dial numbers Page Changing One Touch and Speed Dial numbers Setting up Groups for Broadcasting Page Combining quick dial numbers Tone or Pulse (not available in New Zealand) Remote Fax Options (black & white only) Page Page Turning off Remote Fax Options Setting a Remote Access Code Using your Remote Access Code Retrieving fax messages Changing the Fax Forwarding number Page 10 Polling Setup for polled transmit Sequential polling Setup for polled transmit with a secure code 11 Printing reports Fax Journal How to print a report Copy Making copies 12 Making copies Enlarging or reducing the image copied Using the Options key Improving copy quality Sorting copies using the ADF Adjusting Contrast, Colour and Brightness Contrast Brightness Making N in 1 copies (page layout) If you are copying from the ADF: If you are copying from the scanner glass: Page Direct printing Printing photos from a digital camera Printing data from a USB Flash memory drive 13 Printing photos from a digital camera (MFC-9320CWonly) Page DPOF printing Page Page 14 Printing data from a USB Flash memory drive (MFC-9320CWonly) Page Page Page Page Page Software Software and Network features 15 Software and Network features Appendixes Safety and legal Options Troubleshooting and routine maintenance Menu and features A Safety and legal Page Page Page Page Disconnect device LAN connection Radio interference International ENERGY STAR® Qualification Statement Page Page Page Page IMPORTANT NOTICE Page Page Page Page B Options Page C Troubleshootingmaintenance and routine If you are having difficulty with your machine Printing or printing received faxes Telephone line or connections Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Paper handling difficulties Paper handling difficulties (continued) Print quality difficulties Network difficulties Network difficulties (continued) Other Improving the print quality Page Page Page Page Page Page Setting Dial Tone detection Telephone line interference Page Page Page Page Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring faxes to your PC Transferring Fax Journal report to another fax machine Document jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Document is jammed at the output tray Paper jams Paper is jammed in the Paper Tray Paper is jammed at the output paper tray Paper is jammed at the back of the machine Paper is jammed inside the machine Page Cleaning the outside of the machine Cleaning the scanner glass Cleaning the LED heads Cleaning the corona wires Cleaning the drum unit Small spots on the printed pages Page Large spots on the printed pages Page Page Cleaning the paper pick-uprollers Calibration Auto Registration Registration Frequency Manual Registration Page Page Replacing a Toner cartridge Toner Low message Replace Toner message Page Page Page Page Drum units Drum End Soon messages Replace Drums messages Replacing the drum units Page Page Resetting the drum counter Replacing the belt unit Belt End Soon message Replace Belt message Page Page Page Replacing the waste toner box WT Box End Soon message Replace WT Box message Page Page Page Page Checking the Serial Number Checking the Page Counters Checking the remaining life of parts Reset Functions How to reset the machine WARNING CAUTION Page Page Page D Menu and features How to access the menu mode Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page E Specifications Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Authentication and encryption for wireless users only Authentication method Encryption methods Network key Wireless one-pushconfiguration F Glossary Page Page Page G Index