Message

Error Code

Cause

CHECK PRINTER

 

The BJ cartridge may

(Ctd.)

 

be defective.

CLEAR PAPER JAM

—

There is a paper jam.

COLOR INK EMPTY

—

The BCI-21 Colour BJ

 

 

tank in the BC-21e

 

 

Colour BJ cartridge is

 

 

empty or its ink may

 

 

have dried out.

CONVERT CLR>B&W?

—

The unit is confirming

 

 

that it is all right to

 

 

print a colour

 

 

document in memory

 

 

with the BX-20 Black BJ

 

 

cartridge in black &

 

 

white.

Action

Press the Resume button. Reinstall the BJ cartridge and try your operation again.

In either case, if the error does not clear, try unplugging the unit. Wait several minutes, then plug it back in. Also, try installing a new BJ cartridge.

Clear the paper jam (1 p. 13-6) and reload paper in the multi-purpose tray. Press the Resume button.

Clean the BJ cartridge print head

(1 p. 12-17). If the message remains in the LCD display, replace the BJ tank (1 p. 12-26). The unit will then print automatically any faxes received in memory.

Press the T button to print the colour document in black & white, or press the # button to cancel printing.

13-10Troubleshooting

Chapter 13