General Problems

The MultiPASS C70 has no power.

The power cord may not be plugged in securely.

❏Check that the power cord is plugged securely into the unit and into the wall outlet (1 p. 2-20). If the unit is plugged into a power strip, make sure the power strip is plugged in and turned on.

The power cord may not be supplying power.

❏Check the power cord by substituting another, or by using a voltmeter to test it for continuity.

The MultiPASS C70 will not print reports.

The MultiPASS C70 may have the BC-21e Colour BJ cartridge installed, and its black BJ tank may be empty.

❏Replace the black BJ tank. (1 p. 12-26)

The MultiPASS C70 may have the optional BC-22e Photo BJ cartridge installed.

❏The MultiPASS C70 cannot print reports while the optional BC-22e

Photo BJ cartridge is installed. Replace the BJ cartridge with the BX- 20 Black or BC-21e Colour BJ cartridge. (1 p. 12-19)

Nothing appears in the LCD display.

The power cord may not be plugged in securely.

❏Check that the power cord is plugged securely into the unit and into the wall outlet (1 p. 2-20). If the unit is plugged into a power strip, make sure the power strip is plugged in and turned on. If the display remains blank, unplug the MultiPASS C70, wait five seconds, then plug it in again.

Troubleshooting

Chapter 13

Troubleshooting 13-35