Different types of paper may be loaded in the
❏Load just one type of paper.
❏Make sure you are loading paper that meets the paper requirements for the unit. (1 Chapter 5, Paper Handling)
Transparencies or back print film do not feed correctly.
The transparencies or back print film may not be loaded correctly.
❏Make sure you load no more than 50 sheets of transparencies or 10 sheets of back print film in the
Repeated paper jams occur.
The paper you are using may be causing the jams.
❏Be sure to fan the paper stack before loading it in the
tray. This keeps the sheets of paper from sticking together. (1 p.
❏Check that the paper you are using and your printing environment are within the specifications of the unit. (1 Chapter 5, Paper Handling)
Envelopes do not load.
Envelopes may not be loaded correctly.
❏Make sure the envelopes are loaded correctly. (1 p.
❏Make sure there are no more than 10 envelopes in the
You may need to choose the envelope setting in your printer driver.
❏Make sure you select the correct envelope size in the Paper dialog box in your printer driver. (1 MultiPASS Suite Software User’s Guide)
The envelopes you are using may not meet the requirements for the unit.
❏Envelopes must be European DL or U.S. Commercial No. 10 envelopes. (1 pp.
Troubleshooting
Chapter 13 | Troubleshooting |