Faxing Problems

Sending Problems

You cannot send a fax.

The MultiPASS C70 may have overheated.

❏Unplug the unit and let it cool for several minutes. Then plug the unit back in and try sending again.

The MultiPASS C70 may not be set for the type of telephone line in use (pulse/tone).

❏If you have a pulse line, make sure the MultiPASS C70 is set for pulse dialling. (1 p. 3-19)

The document may not have been fed correctly into the Automatic Document Feeder (ADF).

❏Remove the document, stack it if necessary, and feed it into the Automatic Document Feeder (ADF) correctly. (1 pp. 4-6, 4-11)

❏Check that the document feed lever is set for the type of document you are sending. (1 p. 4-5)

❏Make sure the operation panel is closed.

The one-touch speed dialling button or coded speed dialling code you entered may not be registered for the feature you want to use.

❏Check the one-touch speed dialling button or coded speed dialling code and make sure it is registered correctly. (1 Chapter 6, Speed Dialling)

You dialled or have been provided with an incorrect number.

❏Dial the number again or check that you have the correct number.

The other party’s fax machine may be out of paper.

❏Call the other party and ask them to make sure paper is loaded in their fax machine.

You may have sent a document in colour to a fax machine that does not support colour faxing.

❏Your MultiPASS C70 can only send in colour to other fax machines that

have colour faxing capability. If the other party’s fax machine does not support colour faxing, try sending again in black & white. (1 p. 7-3)

13-18Troubleshooting

Chapter 13