Message

Error Code

Cause

HANG UP PHONE

—

The handset or the

 

 

handset of the

 

 

telephone or extension

 

 

phone is off hook.

INSTALL BC-21e

—

You tried to make

 

 

colour copies with the

 

 

BX-20 Black BJ

 

 

cartridge installed.

You tried to print a received colour fax with the BX-20 Black or the optional BC-22e Photo BJ cartridge installed.

INSTALL BC21e/20

—

You tried to make black

 

 

& white copies with the

 

 

optional BC-22e Photo

 

 

BJ cartridge installed.

Action

Place the handset properly in its cradle.

Remove the BX-20 Black BJ cartridge and install the BC-21e Colour or the optional BC-22e Photo BJ cartridge. (1 p. 12-19)

Remove the BX-20 Black or the optional BC-22e Photo BJ cartridge and install the BC-21e Colour BJ cartridge (1 p. 12-19). (If you do not have a BC-21e Colour BJ cartridge available, you can print the received colour fax in memory with the optional BC-22e Photo BJ cartridge (1 p. 7-29). You can also convert a received colour fax in memory to black & white and print the fax with the BX-20 Black BJ cartridge. (1 p. 7-29))

Remove the optional BC-22e Photo BJ cartridge and install the BX-20 Black or BC-21e Colour BJ cartridge. (1 p. 12-19)

13-12Troubleshooting

Chapter 13