The BJ cartridge moves, but ink does not appear.

The orange tape may not be removed from the BJ cartridge.

❏Be sure to remove the orange tape from the BJ cartridge before you install it. (1 p. 2-34)

The BJ cartridge or a BJ tank may not be installed properly.

❏Make sure the BJ cartridge and the BJ tank(s) are installed properly. (1 pp. 2-31, 12-26)

The nozzles on the BJ cartridge print head may be clogged.

❏Print the nozzle check pattern to check the BJ cartridge print head

(1 p. 12-15). Perform the BJ cartridge print head cleaning procedure if necessary. (1 p. 12-17)

A BJ tank in the BC-21e Colour BJ cartridge may be empty.

❏Replace empty BJ tanks as necessary. (1 p. 12-26)

The printed output is not what you expected.

There may be a communication problem between the MultiPASS C70 and your PC.

❏Make sure the PC and the application are configured correctly for communicating with the MultiPASS C70. (1 MultiPASS Suite Software User’s Guide)

The parallel cable may not be securely connected to the MultiPASS C70 and the PC.

❏Check the parallel cable connection. (1 p. 2-15)

The parallel cable may not be the correct type.

❏Make sure the cable is a Centronics®-compatible parallel cable with bi-directional capability (IEEE 1284-compliant) and is less than 2 metres in length.

The parallel cable may be too long.

❏Make sure the cable is a Centronics®-compatible parallel cable with bi-directional capability (IEEE 1284-compliant) and is less than 2 metres in length.

Troubleshooting

Chapter 13

Troubleshooting 13-29