Canon MP530 Troubleshooting

Chapter 9

Troubleshooting

This section describes troubleshooting tips for problems you may encounter when using the machine.

Note

This section describes about error messages that are displayed on the LCD or troubleshooting tips for the problems of copy or print without a computer. If you cannot find appropriate tips for your problem, refer to the On-screen Manuals.

z“If the Power Disconnects Unexpectedly” on page 113

z“An Error Message is Displayed on the LCD” on page 113 z “Fax Related Messages” on page 118

z“Cannot See the Display on the LCD” on page 119

z“Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are Misaligned/Cannot Print to End of Job” on page 119

z“When Copying” on page 122

z“Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface is Scratched” on page 122

z“Paper Curls/Ink Blots” on page 126 z “Paper Jams” on page 127

z “Document Jams” on page 130

z “Cannot Print Properly from the Digital Camera” on page 133 z “Cannot Install the MP Drivers” on page 135

z “Cannot Connect to Computer Properly” on page 137

z“Printing Speed is Slow/USB 2.0 Hi-Speed Connection Does Not Work” on page 137

z“When You Connect to a Computer Running Windows XP, the Screen Shows the Warning Message “This device can perform faster” or “High-SPEED USB Device Plugged into non- High-SPEED USB Hub”” on page 137

z“Problems Receiving Faxes” on page 138

z“Cannot Receive a Fax/Cannot Print a Fax” on page 138

z“Cannot Receive Faxes Automatically” on page 139

z“Machine Does Not Switch Automatically between Voice and Fax Calls” on page 139

z“Quality of Received Fax is Poor” on page 139

z“Repeated Errors Occur When You Receive a Fax” on page 139

z“Problems Sending Faxes” on page 140 z “Cannot Send a Fax” on page 140

z “Cannot Send a Fax Clearly” on page 140

z “Repeated Errors Occur When You Send a Fax” on page 141

z“Telephone Problems” on page 141

z“Cannot Dial” on page 141

z“Telephone Disconnects During a Call” on page 141 z “Problems Scanning” on page 141

z“Scanner Won't Work” on page 141

Chapter 9

Troubleshooting

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Contents

ENG Getting Help from Canon Help Us Help You Better Customer Technical Support Sequence 1.Internet — www.canontechsupport.com 2.Email Tech Support — www.canontechsupport.com Table of Contents Page Page How to Use the Documentation Provided Safety Precautions Caution Page Page IMPORTANT SAFETY INSTRUCTIONS Reading the Document Legal Limitations on Use of Your Product and Use of Images Before Printing (11)Direct Print Port (12)Paper Output Tray (13)Operation Panel (14)Platen Glass (15)Open Button „Rear View and Interior (17) (18) (19) (26) (25) (17)Print Head Lock Lever Used to fix the Print Head (22)Duplexing Transport Unit (23)Power Cord Connection (24)Rear Cover (25)USB Port (26)Telephone Line Jack „Operation Panel Name and Functions (4)(6) (19) (18) (13) (14)[Tone] (15)[OK] (16)[(-) ] and [ (+)] (17)[Back] (18)[Stop/Reset] „Turning on the Machine „Turning off the Machine „Setting the Power Saver Mode OTHERS WPWR SAVE SETTING „Document Requirements ADF Document zUsing the Platen Glass zUsing the ADF „Paper Handling zRecommended Paper and Requirements Media Type Model*1 Paper Support Load Limit zMedia Types You cannot Use zHandling Paper zPhoto Paper Pro Guidelines „About the Auto Sheet Feeder and Cassette zChanging the Paper Source to Feed Different Types/Sizes of Paper Procedure: PRINTSETTINGS WAUTO FEED SWITCH AUTOFEED SWITCH W OFF „Loading the Print Media in the Auto Sheet Feeder zLoading Paper Page zLoading Envelopes zLoading Other Small-SizedPaper in the Auto Sheet Feeder (A)(B) „Loading the Print Media in the Cassette Page Page Page zLoading 4" x 6"- or 5" x 7"-SizedPaper in the Cassette Page PLAIN SIZE: A4 TYPE:< PLAIN Media Machine Settings Page Page Copying „Reducing or Enlarging a Copy zUsing Preset Copy Ratios PRESE RATI 0% AS ZOOM 25-400% 100% zUsing Automatic Copy Ratios (Fit To Page) ENLARGE/REDUCE WFIT-TO-PAGEX QUALITY zWhen the document was loaded on the Platen Glass: SCANNEXT [START] START PRINT [OK] zWhen the document was loaded in the ADF: 1.SPECI STARTPRINT [OK] „Copying Four Pages to Fit onto a Single Page (4-on-1copy) PATTERN „Copying without Borders (Borderless copy) „Repeating an Image on a Page (Image repeat) Page „Making Multiple Copies of an Entire Document (Collated copy) Page Printing Photographs Directly from a Compliant Device Page „Confirming or Changing the Device Settings „About the Settings Explained Below „About Image Data Format for Printing „About “Paper size” and “Paper type” “Paper size” setting “Paper type” setting „About “Layout” and “Trimming” „About “Image optimize” „About "Date/File No. print „Media Types for Digital Camera Digital Camera Setting Page Faxing zConnecting to an ISDN Line (H) (G) zConnecting External Devices zConnecting a Telephone or Answering Machine via a Computer „Setting the Telephone Line Type USER SETTINGS DATE/TIME SETTING TELLINE TYPE WTOUCH TONE zEntering the Date and Time 02/15/2006 18:46 zRegistering Your Fax/Telephone Number and Name (Sender Information) UNITTEL NUMBER TEL USER UNIT „Registering Coded Speed Dialing CODED DIAL REGIST 00 TEL NUMBER NAME:A PRINT „Setting Daylight Saving Time (Summer Time) SUMMER TIMESET ONTH MARCH LAST WEEK 02:00 SET MONTH W OCTOBER 03:00 „Guidelines for Entering Numbers, Letters, and Symbols NAMEA zTo enter successive characters from the same numeric button: zTo enter a space: zTo delete a character: Models with lowercase letter mode: „Summary of Reports and Lists Report or List Description „ACTIVITY REPORT zPrinting the ACTIVITY REPORT „USER’S DATA LIST zPrinting the USER’S DATA LIST „TX REPORT „RX REPORT When using the Platen Glass : When using the ADF : „Before Sending Faxes zAdjusting the Image Quality (Fax Resolution) FAX RESOLUTION zAdjusting the Scan Contrast SCAN CONTRAST -LT DK+ „Sending Methods z Sending from Your Machine (Memory Sending) SCAN NEXT [START] TRANSMIT [OK] zSending from Your Machine (Manual Sending) Sending Faxes from Your Computer How to Use Coded Speed Dialing „Redialing a Busy Number zManual Redialing zAutomatic Redialing Customizing Automatic Redialing Settings „Documents Stored in Memory Printing or Deleting a Document in Memory zIf you select <PRINT DOCUMENT>: zIf you select <DELETE DOCUMENT>: zChecking a Document’s Details in Memory DOCUMENT „Paper Size and Type „Receive Modes zSelect <FAX ONLY MODE zSelect <MANUAL MODE zSelect <ANS.MACHINE MODE Adjusting The Answering Machine zIf You Want to Receive Faxes Automatically as well as Voice Calls: zSelect <FAX/TEL AUTO SW Customizing FAX/TEL AUTO SW zSelect <DRPD Setting the Ring Pattern zSelect <NETWORK SWITCH „Setting the Receive Mode RECEIVEMODE SET 02/15/2006 WED 06:11 AX/TE STANDARD „Canceling Receiving „Memory Receiving Printing from Your Computer Page Page Page Page Scanning Images „Scanning from an Application Software Changing the Machine Settings „EXTENDED AMOUNT „AUTO FEED SWITCH „RECEIVE MODE SET zFAX/TEL AUTO SW zFAX ONLY MODE zANS.MACHINE MODE „MEMORY REFERENCE zPRINT MEMORY LIST zPRINT DOCUMENT zDELETE DOCUMENT zUNIT TEL NUMBER zUNIT NAME zTX TERMINAL ID zOFFHOOK ALARM zVOLUME CONTROL zPAUSE TIME zAUTO REDIAL zTX START SPEED zCOLOR TX zTX REPORT zMAN/AUTO SWITCH zREMOTE RX zRX IMG REDUCTION zRX START SPEED zRX REPORT Page Routine Maintenance Page Page (E) (F) (G) Page Page zIf the ruled lines are shifted „Examining the Nozzle Check Pattern Page When Automatic Print Head Aligning Cannot Be Executed Correctly „Cleaning the Platen Glass and Document Cover „Cleaning the ADF „Cleaning the Roller (Roller Cleaning) Cleaning the Interior of the Machine (Bottom Plate Cleaning) „Cleaning the Protrusions inside the Machine Troubleshooting If an error occurs when the machine is connected to a computer Message Page Page Page Adjusting the Print Head Manually SETVALUE A W 0 „Fax Related Messages Cause Page Page „ When Copying Page Page Page „Paper Curls/Ink Blots Page Page Page Page Page Page Error Message On Camera Action Page Page Page „Printing Speed is Slow/USB 2.0 Hi-SpeedConnection Does Not Work „Cannot Receive a Fax/Cannot Print a Fax „Cannot Receive Faxes Automatically „Machine Does Not Switch Automatically between Voice and Fax Calls „Quality of Received Fax is Poor „Repeated Errors Occur When You Receive a Fax „ Cannot Send a Fax „Cannot Send a Fax Clearly „Repeated Errors Occur When You Send a Fax „ Cannot Dial „Telephone Disconnects During a Call „Scanner Won't Work „ScanGear MP Won't Start Page „Computer Stops Operating During Scanning „Scan Quality is Poor (Poor Image Displayed on the Monitor) „Parts of Image Missing or Surrounded by Extra White Areas „Trouble Scanning with Multi-Scanor Multi-CropFunction „Slow Scanning Speed „"There is not enough memory." Message is Displayed „Scanned Image not Displayed Properly „Trouble scanning with MP Navigator „Scanned image is slanted although document is set properly „Scanned image is rotated although document is set properly „Service Error 5100 is Displayed „Writing Error/Output Error/Communication Error „When an Error is Displayed Regarding Automatic Duplex Printing „Error No.: 300 is Displayed „Error No.: 1700 is Displayed „Error No.: 1851 is Displayed „Error No.: 1856 is Displayed „Error No.: 2001 is Displayed „Error No.: 2500 is Displayed „For Windows Users Page Appendix „Letter, Legal 0.24"/6.3 mm „ Envelopes 1.04"/26.5 mm 0.13"/3.4 mm 0.13"/3.4 mm Page zDeleting the Printer Driver Guide zDeleting the User’s Guide and the Photo Application Guide Printing resolution Print speed Print width Resident print control mode Receive buffer Copy speed No. of copies Density adjustment Zoom Copy Specifications Applicable line Compatibility Networking Telephone Specifications Connection Paper size Paper type Compatible paper Layout print Effect DPOF functions Camera Direct Print (Canon Bubble Jet Direct) Additional System Requirements for On-screenManuals Users in the U.S.A Page Page Page TDD-1-866-251-3752 Authorized Service Facility Carry-In / Mail-InService www.canontechsupport.com InstantExchange Service Canon U.S.A., Inc One Canon Plaza Lake Success, NY USA Users in Canada Page Users in New Zealand Index Page Page Page Ordering Information www.estore.usa.canon.com Canon U.S.A., Inc Canon Inc Canon Canada, Inc Canon Latin America, Inc Canon Mexicana