Problems Receiving Faxes

„Cannot Receive a Fax/Cannot Print a Fax

Cause

Action

The machine is not on.

z You cannot receive faxes if the power is turned off. Press [ON/OFF] to

 

turn the power on. See “Turning the Machine ON and OFF” on page 18.

 

z After a power failure or disconnecting of the power cord, press [ON/

 

OFF] to turn the power ON.

The machine's memory is full.

Either print or delete documents in memory (see “Printing the MEMORY

 

LIST” on page 76) to free up memory. Then ask the sender to resend the

 

fax.

 

 

There was an error during reception.

z Check the LCD for an error message (See “Fax Related Messages” on

 

page 118).

 

z Print the ACTIVITY REPORT and check for an error (See “Printing the

 

ACTIVITY REPORT” on page 71).

The telephone line is not correctly

Check that the telephone line is connected correctly to [LINE] and that the

connected.

telephone (or another external device such as an answering machine or a

 

computer modem) is connected correctly to [TEL]. Refer to the Easy Setup

 

Instructions.

 

 

A paper size other than A4, LTR or

If a paper size other than A4, LTR or LGL* is loaded in the configured

LGL* is loaded.

paper source, incoming faxes are not printed and are stored in memory.

 

Change the paper in the configured paper source to A4, LTR or LGL* size,

 

then press [OK] on the machine.

 

Load legal-size paper in the Auto Sheet Feeder.

 

 

The receive mode is incorrect.

Check the receive mode of your machine, then specify the receive mode

 

properly according to your environment.

 

FAX ONLY MODE:

 

See “If You Want to Receive Only Faxes Automatically with Your Machine,

 

or You Have a Dedicated Telephone Line for Fax Use Only:” on page 80.

 

MANUAL MODE:

 

See “If You Receive Mainly Voice Calls and Sometimes Faxes, or You Want

 

to Receive Faxes Manually:” on page 80.

 

ANS.MACHINE MODE:

 

See “If You Want to Receive Voice Messages on Your Answering Machine

 

and Receive Faxes Automatically:” on page 81.

 

FAX/TEL AUTO SW:

 

See “If You Want to Receive Faxes Automatically as well as Voice Calls:”

 

on page 81.

 

DRPD:

 

See “If You Have Subscribed to a Distinctive Ring Pattern Detection

 

(DRPD) Service with Your Telephone Company (US and Canada only):” on

 

page 82.

 

NETWORK SWITCH:

 

See “If You Want Your Machine to Automatically Switch between Fax and

 

Voice Calls by the Call Ring Patterns (Network Switch) (This setting is not

 

available in some countries and regions.):” on page 82.

 

 

*LGL may not be available depending on the country of purchase.

138

Troubleshooting

Chapter 9