Problems Sending Faxes

„ Cannot Send a Fax

Cause

Action

The machine is not on.

z You cannot send faxes if the power is turned off.

 

z Press [ON/OFF] to turn the power on. See “Turning the Machine ON and

 

OFF” on page 18.

 

z After a power failure or disconnecting of the power cord, press [ON/

 

OFF] to turn the power ON.

The In Use/Memory Lamp is

Another document is being sent from memory.

flashing.

Wait until the machine finishes sending it.

 

 

The telephone line is connected to

Reconnect to the [LINE] jack (Refer to the Easy Setup Instructions).

the [TEL] jack.

If you still cannot send a fax, there is a problem with the telephone line.

 

Contact your telephone company or the manufacturer of your TA (Terminal

 

Adapter) or telephone adapter.

 

 

The telephone line type is not set

If the telephone line type is not set correctly, you will not be able to send

correctly.

faxes, but will still be able to receive them. In this case, check the

 

telephone line type setting and change it as necessary. See “Setting the

 

Telephone Line Type” on page 62.

 

 

<DIAL TONE DETECT> is set to

Send faxes again after a while. If you still cannot send faxes, set <DIAL

<ON>.

TONE DETECT> to <OFF>.

 

 

The fax number is not correctly

Make sure that the fax number is correctly registered when coded speed

registered in a coded speed dial.

dialing (See “Registering Coded Speed Dialing” on page 65).

 

 

There was an error during

z Check the LCD for an error message (See “Fax Related Messages” on

transmission.

page 118).

 

z Print the ACTIVITY REPORT and check for an error (See “Printing the

 

ACTIVITY REPORT” on page 71).

Cannot hear the dial tone.

Check that the telephone line is correctly connected to the proper jack. If

 

so, there is a problem with your telephone line. Contact your telephone

 

line provider.

 

 

The document is not loaded

Remove the document then reload it on the Platen Glass or in the ADF

properly.

(See “Loading Documents” on page 19).

 

 

A fax destination is displayed on the

Another document is being sent from memory. Wait until the machine

LCD.

finishes sending it.

 

 

There was a printer error.

Resolve the printer error. If you are out of paper, set the paper.

 

If you are in a hurry, you can send the fax before resolving the printer error

 

by pressing [Stop/Reset]. In this case, be sure to press [FAX] to print the

 

faxes stored in memory once the transmission is complete.

 

 

„Cannot Send a Fax Clearly

 

Cause

Action

The document is not loaded

z Remove the document, then reload it on the Platen Glass or in the ADF

correctly, or the Platen Glass or the

(See “Loading Documents” on page 19).

inner side of the Document Cover is

z Reload the document after cleaning the Platen Glass or the ADF (See

dirty.

 

“Cleaning Your Machine” on page 107).

 

 

 

 

The setting for image quality or

On the LCD, adjust the setting for image quality (FAX Resolution) or

intensity is not suitable for the

intensity (Scan Contrast) suitable for the document (See “Before Sending

document.

 

Faxes” on page 72).

 

 

 

 

 

 

140

Troubleshooting

Chapter 9