An Error Message Appears on the Screen
Service Error 5100 is Displayed
| Cause | Action | |
| Movement of the Print Head Holder | Clear the paper jam or foreign object that is preventing the Print Head | |
| is blocked. | Holder from moving, cancel printing from your computer, then turn off the | |
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| machine and turn it back on again. |
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Cause | Action |
Machine is not ready. | Ensure that the lamp on the Operation Panel lights. |
| If the lamp on the Operation Panel is off, turn the machine on. |
| While [COPY] is flashing, the machine is initializing. Wait until [COPY] |
| stops flashing and stays lit. When the Alarm Lamp is lighting or flashing |
| orange, an error may occur in the machine. For details on how to resolve |
| the error, see “An Error Message is Displayed on the LCD” on page 113. |
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Paper is not loaded. | Load paper and press the [OK]. |
| If paper is loaded, ensure that the paper source (the Auto Sheet Feeder or |
| Cassette) is selected correctly. If the paper source is not selected |
| correctly, use [Feed Switch] or the printer driver to change the paper |
| source. |
| If this error (Paper is not loaded) is ignored for a certain period of time, an |
| additional message may be displayed. |
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Printer port setting does not match | Check the printer port settings. |
the interface connected to the | 1. Click [Start] and select [Control Panel], [Printers and Other Hardware], |
machine. | and then [Printers and Faxes]. |
| For |
| 2. Select the icon of your machine. |
| 3. Open the [File] menu and select [Properties]. |
| 4. Click the [Ports] tab (or the [Details] tab) to confirm the port settings. |
| A USB port is selected if either [USBnnn (Canon MP530 Series Printer)] |
| or [MPUSBPRNnn (Canon MP530 Printer)] (where n is a number) is |
| indicated. |
| If the port setting is not correct, change the port setting according to |
| the interface you are using on the [Ports] tab (or the [Details] tab), or |
| reinstall the MP Drivers. |
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Machine is not properly connected. | Ensure that the printer cable is securely connected to the computer. |
| z If using a switching hub or other device, disconnect the machine and |
| reconnect it directly to the computer and try printing again. If |
| successful, the problem may have been with the device. |
| z There could also be a problem with the cable(s). Replace the cable(s) |
| and try printing again. |
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146 | Troubleshooting | Chapter 9 |