Printer error recovery
LCD Message | Possible Cause | Solution |
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No Cleaning Ro. | The cleaning rollers are | 1 Reinstall the cleaning rollers. |
| missing. | 2 Press RESET, and then ENTER to initialize the |
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| printer. |
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| 3 See “Cleaning the card cleaning rollers” on |
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| page 44 for more information. |
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No Cassette | The ink ribbon or retransfer | 1 Install the cartridge(s) in printer. |
| film cartridge is not | 2 Initialize the ink ribbon as described in “Initialize |
| installed. | the ink ribbon” on page 16. |
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| 3 Initialize the retransfer film as described in |
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| “Initialize the retransfer film” on page 17. |
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Hardware | There is a hardware error. | Turn the power switch off and then on again. Call for |
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| service if the problem persists. |
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TR Overheat | The retransfer roller is too | Turn the power switch off and then on again. Call for |
| hot. | service if the problem persists. |
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TR Broken | The retransfer roller is not | Turn the power switch off and then on again. Call for |
| working. | service if the problem persists. |
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TR Sensor Broken | The retransfer roller | Turn the power switch off and then on again. Call for |
| thermistor is not working. | service if the problem persists. |
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RR Overheat | The bend remedy roller is | Turn the power switch off and then on again. Call for |
| too hot. | service if the problem persists. |
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RR Broken | The bend remedy roller is | Turn the power switch off and then on again. Call for |
| not working. | service if the problem persists. |
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RR Sensor Broken | The bend remedy roller | Turn the power switch off and then on again. Call for |
| thermistor is not working. | service if the problem persists. |
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Overcool | It is too cold for the printer | The temperature in the printer area is too low. Use at |
| to operate. | the recommended operating environment temperature |
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| as described in “Operating environment” on |
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| page 72. |
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Head Overheat | The thermal head is | Turn the power switch off and allow the printer to cool |
| overheated. | for approximately 10 minutes before turning power |
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| back on. |
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EEProm Broken | EEPROM malfunction | Turn the power switch off and then on again. Call for |
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| service if the problem persists. |
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MG Unconnected | Magnetic stripe module | Turn the power switch off and then on again. Call for |
| connection error | service if the problem persists. |
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MG Mechanical | Magnetic stripe | Turn the power switch off and then on again. Call for |
| mechanical error | service if the problem persists. |
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MG Hardware | Magnetic stripe hardware | Turn the power switch off and then on again. Call for |
| error | service if the problem persists. |
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60 | RP90 Plus E and RL90 User Guide |
