![](/images/new-backgrounds/1300370/300370131x1.webp)
Printer error recovery
LCD Message | Possible Cause | Solution |
|
|
|
No Cleaning Ro. | The cleaning rollers are | 1 Reinstall the cleaning rollers. |
| missing. | 2 Press RESET, and then ENTER to initialize the |
|
| printer. |
|
| 3 See “Cleaning the card cleaning rollers” on |
|
| page 44 for more information. |
|
|
|
No Cassette | The ink ribbon or retransfer | 1 Install the cartridge(s) in printer. |
| film cartridge is not | 2 Initialize the ink ribbon as described in “Initialize |
| installed. | the ink ribbon” on page 16. |
|
| 3 Initialize the retransfer film as described in |
|
| “Initialize the retransfer film” on page 17. |
|
|
|
Hardware | There is a hardware error. | Turn the power switch off and then on again. Call for |
|
| service if the problem persists. |
|
|
|
TR Overheat | The retransfer roller is too | Turn the power switch off and then on again. Call for |
| hot. | service if the problem persists. |
|
|
|
TR Broken | The retransfer roller is not | Turn the power switch off and then on again. Call for |
| working. | service if the problem persists. |
|
|
|
TR Sensor Broken | The retransfer roller | Turn the power switch off and then on again. Call for |
| thermistor is not working. | service if the problem persists. |
|
|
|
RR Overheat | The bend remedy roller is | Turn the power switch off and then on again. Call for |
| too hot. | service if the problem persists. |
|
|
|
RR Broken | The bend remedy roller is | Turn the power switch off and then on again. Call for |
| not working. | service if the problem persists. |
|
|
|
RR Sensor Broken | The bend remedy roller | Turn the power switch off and then on again. Call for |
| thermistor is not working. | service if the problem persists. |
|
|
|
Overcool | It is too cold for the printer | The temperature in the printer area is too low. Use at |
| to operate. | the recommended operating environment temperature |
|
| as described in “Operating environment” on |
|
| page 72. |
|
|
|
Head Overheat | The thermal head is | Turn the power switch off and allow the printer to cool |
| overheated. | for approximately 10 minutes before turning power |
|
| back on. |
|
|
|
EEProm Broken | EEPROM malfunction | Turn the power switch off and then on again. Call for |
|
| service if the problem persists. |
|
|
|
MG Unconnected | Magnetic stripe module | Turn the power switch off and then on again. Call for |
| connection error | service if the problem persists. |
|
|
|
MG Mechanical | Magnetic stripe | Turn the power switch off and then on again. Call for |
| mechanical error | service if the problem persists. |
|
|
|
MG Hardware | Magnetic stripe hardware | Turn the power switch off and then on again. Call for |
| error | service if the problem persists. |
|
|
|
60 | RP90 Plus E and RL90 User Guide |