Datacard Group RL90, RP90 manual Described in Retransfer section jam on

			Printer error recovery
LCD Message	Possible Cause	Solution
MG Write	Magnetic stripe writing	1	Check the orientation of magnetic stripe cards in
	error		the card hopper as described in “Load cards” on
			page 8.
		2	Press RESET, and then ENTER to initialize the
			printer.
EXT Unconnected	An external device, such	1	Check that the laminator’s power switch is on.
	as the optional laminator,	2	Make sure that the cable connecting the laminator
	is not working.		to the printer is plugged in securely.
		3	Turn the printer and optional laminator power
			switches off and then on again.
		4	Call for service if the problem persists.
MG Read	Magnetic card reading	1	Check the type and orientation of magnetic cards in
	error.		the card hopper as described in “Load cards” on
			page 8.
		2	Press RESET, and then ENTER to initialize the
			printer.
MG Communicate	Magnetic stripe module	Turn the printer’s power switch off and then on again.
	communication error.	Press RESET, and then ENTER to initialize the printer.
EXT SW Setting	External device switch	Turn the printer’s power switch off and then on again.
	setting error.	Press RESET, and then ENTER to initialize the printer.
EXT Jam	External retransfer unit jam	1	Press RESET, and then ENTER.
	error.	2	Remove cards if they are not discharged as
			described in “Retransfer section jam” on
			page 54.
		3	Press RESET, and then ENTER to initialize the
			printer.
EXT Communicate	External unit	Turn the printer’s power switch off and then on again.
	communications error.
EXT 2 Communicate	The laminator	1	REQUIRED: Power off the printer and laminator.
	communication is lost.	2	Make sure that the cable connecting the laminator
			to the printer is plugged in securely.
		3	Turn the printer’s power switch off and then on
			again.

RP90 Plus E and RL90 User Guide 61