Printer error recovery
Printer LCD messages
LCD Message | Possible Cause | Solution | |
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Please, Power Off | The power must be turned | Turn the power switch off and then on again. | |
| off to initialize the printer. |
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Please Remove Media | Cleaning cannot start | 1 | Remove the retransfer film cartridge. |
Cassette | when the retransfer film | 2 | Press RESET and then ENTER to initialize the |
| cartridge is in the printer. |
| printer. |
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| 3 | Start the cleaning cycle again. |
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HR is too hot | Cleaning cannot start | 1 | Power off the printer and allow the heat roller to |
| because the temperature |
| cool for about 20 minutes. |
| of the heat roller is too | 2 | Power on the printer and start cleaning again. |
| high. |
| Make sure that the retransfer film cartridge has |
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| been removed. |
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| 3 | See “Cleaning the card feed rollers and heat |
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| roller” on page 45 for instructions on how to clean |
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| the card feed and heat rollers. |
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| 4 | Contact your service provider if “HR is too hot” |
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| appears on the LCD panel and you are not cleaning |
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| the printer. |
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Jam (Hopper) | There is a card jam in the | 1 | Remove jammed card from the card hopper. |
| hopper section. | 2 | Press RESET, and then ENTER to initialize the |
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| printer. |
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| 3 | See “Hopper jam” on page 52. |
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Jam (Turnover) | There is a card jam in the | 1 | Remove jammed card from the turnover section. |
| turnover section. | 2 | Press RESET, and then ENTER to initialize the |
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| printer. |
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| 3 | See “Turnover jam” on page 53. |
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Jam (MG) | There is a card jam in the | 1 | Press RESET, and then ENTER to initialize the |
| magnetic stripe encode |
| printer. If no card is discharged, remove the card |
| section. |
| from the encode section. |
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| 2 | Press RESET, and then ENTER to initialize the |
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| printer. |
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Jam (Transfer) | There is a card jam in the | 1 | Remove the jammed card from the retransfer |
| retransfer section. |
| section. |
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| 2 | Press RESET, and then ENTER to initialize the |
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| printer. |
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| 3 | See “Retransfer section jam” on page 54. |
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Jam (Discharge) | There is a card jam in the | 1 | Press RESET, and then ENTER to initialize the |
| card discharge section. |
| printer. |
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| 2 | Remove the jammed card from the retransfer |
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| section. |
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| 3 | Check that the card stacker is securely attached to |
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| the stacker receptacle. An incorrectly mounted card |
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| stacker can cause discharge jams. |
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58 | RP90 Plus E and RL90 User Guide |
