Troubleshooting Your System 105
See the documentation supplied with the host adapter for informat ion about the configuration utility.
b
Ensure that the hard drive has been configured correctly for the RAID.
c
Exit the configuration utility and allow the system to boot to the operating system.
6
Ensure that the required device drivers for your controller daughter card are installed and are configured
correctly. See the operating system documentation for more information.
NOTICE: Do not perform the following step if you have a SAS RAID controller daughter card.
7
If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay
location with another hard dri ve that is functioning properly.
If the problem is resolved , reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard
Drive" on page 76.
If the hard drive functions proper ly in the orig inal bay, the drive carrier could have intermitt ent problem s.
Replace the hard-drive ca rrier.
See "Getting Help" on page 125.
If the hard drive functioned properly in another bay but does not function in the original bay, the SAS
backplane has a defective connector.
See "Getting Help" on page 125.
8
Check the cable connections inside the system:
a
T urn of f the system , including any atta ched peripherals, and disc onnect the system fr om the electrical
outlet.
b
Open the system. See "Opening and Closing the System" on page 46.
c
Verify that the cable connections between SAS backplane(s) and the SAS daughter card are correct.
See "Installing a SA S Controller Daugh ter Card or SAS RAI D Controller D aughter Card" on pa ge 56.
d
Verify that the SAS cables are securely seated in their connectors.
e
Verify that the power connec tors on the SAS backplane(s) are securely seated in their connectors.
f
Close the system. See "Opening and Closing the System" on page 46.
g
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists,
see "Getting Help" on page 125.

Troubleshooting a SAS or SAS RAID Controller Daughter Card

NOTE: When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your
operating system and the controller daughter card.
Problem
• Error message indicates a pro blem with the SAS or SAS RAID controller dau ghter card.
• SAS or SAS RAID control ler dau ghter card performs incorrectly or not at all.