110 | Dell 1950 manual

110

Troubleshooting Your System

Image 110

Dell 1950 owner manual 110

Contents

Dell PowerEdge 1950 Systems W . d e l l . c o m s u p p o r t . d e l l . c o m September HH176 Contents Installing System Components General Memory Module Installation Guidelines Troubleshooting Your System Running the System Diagnostics 147 About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Codes About Your System Back-Panel Features and Indicators Power Indicator Codes Connecting External Devices NIC Indicator Codes LCD Status Messages CPU # Vcore Processors are in a configuration System Bios has reported a Support the CPU Interrupt controller failure See Getting Help on System Bios has disabled See Troubleshooting System Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages For jumper location Must be populated in sequential order System Memory on System detected and corrected a No action is required Faulty system board See Getting Help on System unable to process Remote Retry Remote Configuration Diagnostics Messages Alert Messages Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages System Setup Options Main Screen Main System Setup Program Screen VT 100/VT 220 default Options are On with Console Redirection via COM2, and Off CPU Information Screen Integrated Devices Screen Enabled with PXEEnabled without PXE System Security Screen Exit Screen System and Setup Password FeaturesUsing the System Password Using the System Setup Program Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Installing System Components Recommended Tools Inside the System Removing and Replacing the Front Bezel Opening and Closing the System Opening the System Closing the System Cooling Fan Modules Removing a Cooling Fan Module Replacing a Cooling Fan Module Replacing the Plastic Fan Guide Cooling ShroudsRemoving the Plastic Fan Guide System Board Cooling Shroud System Board Cooling Shroud System board cooling shroud Memory Cooling Shroud Power Supplies Removing a Power Supply Replacing a Power Supply SAS Controller Daughter Card Removing the Power Supply BlankInstalling the Power Supply Blank Removing a SAS Controller Daughter Card Dimm SAS RAID SAS a SAS a RAID Battery Expansion Cards Expansion Card Installation GuidelinesInstalling an Expansion Card Removing an Expansion Card System Memory Configuring the Boot DeviceConfiguring the Boot Drive Memory Sparing Support General Memory Module Installation GuidelinesNon-Optimal Memory Configurations Installing Memory Modules Memory Mirroring Support Installing System Components Removing Memory Modules Activating the Integrated NIC TOEProcessors Removing the ProcessorPage Installing System Components Installing a Processor Installing a RAC Card RAC Card Removing the RAC Card and Cables Optical Drive Removing the Optical Drive Tray Installing the Optical Drive Tray Removing a Drive Blank Hard DrivesBefore You Begin Installing a Drive Blank Installing a Hot-Plug Hard Drive Installing System Components Removing a Hard Drive From a Hard-Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive CarrierReplacing a Hard-Drive Carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Page Expansion-Card Riser Removing an Expansion-Card Riser Removing the Backplane Board Installing an Expansion-Card RiserBackplane Board Page Removing the Sideplane Board Installing the Backplane BoardSideplane Board Replace the backplane board Replacing the System Battery System BatteryInstalling the Sideplane Board System battery is a 3.0-volt V, coin-cell battery Installing System Components Control Panel Assembly Removing the Control Panel Installing the Control Panel System Board Removing the System Board Installing the System Board Installing System Components Safety First-For You and Your System Start-Up Routine Checking the Equipment Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections Monitor is not working properly Video memory is faulty Troubleshooting the Video SubsystemTroubleshooting the Keyboard Troubleshooting Basic I/O Functions Troubleshooting the Mouse Troubleshooting a Serial I/O Device Troubleshooting a USB Device NIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humidity Troubleshooting a Damaged System System was dropped or damaged Troubleshooting the System Battery Troubleshooting Power Supplies 101 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory Troubleshooting an Optical Drive 103 Troubleshooting a Hard Drive Troubleshooting a SAS or SAS RAID Controller Daughter Card 105 Action Troubleshooting Expansion Cards 107 Troubleshooting the Microprocessors 109 110 When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 111 Using the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for Testing 113 Selecting Diagnostics OptionsViewing Information and Results 114 System Board Jumpers 115 Pwrden 117 System Board Connectors 118 119 SAS/SATA Backplane Board Connectors 121 Expansion-CardRiser-Board Components and PCI Buses 122 SAS Sideplane Board Connectors 123 124 125 Online ServicesTechnical Assistance Technical Support Service AutoTech ServiceAutomated Order-Status Service 127 Before You Call 129 Contacting Dell 130 131 Canada North York, Ontario 132Brunei Cayman Islands Colombia 133China Xiamen Costa Rica 134 Home and Small Business 135France Paris Montpellier Website support.euro.dell.com Corporate 136 Italy Milan Website support.euro.dell.com 137Ireland Cherrywood Website support.euro.dell.com Jamaica Korea Seoul 138Japan Kawasaki Website support.jp.dell.com Luxembourg Website support.euro.dell.com 139Latin America Macao 140 141 142 Sweden Upplands Vasby Website support.euro.dell.com 143Spain Madrid Website support.euro.dell.com Switzerland Geneva Website support.euro.dell.com Thailand Website support.ap.dell.com 144Taiwan Website support.ap.dell.com Trinidad/Tobago Uruguay 145Bracknell Website support.euro.dell.com Business 146A. Austin, Texas Virgin Islands Glossary 147 148 DIN Deutsche Industrie Norm 149 150 151 152 System memory See RAM 153 154 Memory modules DIMMs sockets Diskette drives 155 Index Post 157 Index 159 160