Troubleshooting Your System | Dell 1950 instruction

Expansion-CardRiser	82
Removing an Expansion-Card Riser	82
Installing an Expansion-Card Riser	83
Backplane Board	83
Removing the Backplane Board	83
Installing the Backplane Board	85
Sideplane Board	85
Removing the Sideplane Board	85
Installing the Sideplane Board	86
System Battery	86
Replacing the System Battery	86
Control Panel Assembly	88
Removing the Control Panel	88
Installing the Control Panel	89
System Board	90
Removing the System Board	90
Installing the System Board	91

4 Troubleshooting Your System

Safety First—For You and Your System	93
Start-Up Routine	93
Checking the Equipment	94
Troubleshooting IRQ Assignment Conflicts	94
Troubleshooting External Connections	94
Troubleshooting the Video Subsystem	95
Troubleshooting the Keyboard	95
Troubleshooting the Mouse	96
Troubleshooting Basic I/O Functions	96
Troubleshooting a Serial I/O Device	97
Troubleshooting a USB Device	97
Troubleshooting a NIC	98
Troubleshooting a Wet System	98
Troubleshooting a Damaged System	99

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Contents

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Dell 1950 owner manual Troubleshooting Your System

Contents

Dell PowerEdge 1950 Systems W . d e l l . c o m s u p p o r t . d e l l . c o m September HH176 Contents Installing System Components General Memory Module Installation Guidelines Troubleshooting Your System Running the System Diagnostics 147 About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Codes About Your System Back-Panel Features and Indicators Power Indicator Codes Connecting External Devices NIC Indicator Codes LCD Status Messages CPU # Vcore Processors are in a configuration System Bios has reported a Support the CPU Interrupt controller failure See Getting Help on System Bios has disabled See Troubleshooting System Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages For jumper location Must be populated in sequential order System Memory on System detected and corrected a No action is required Faulty system board See Getting Help on System unable to process Remote Retry Remote Configuration Diagnostics Messages Alert Messages Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Main Screen Main System Setup Program Screen VT 100/VT 220 default Options are On with Console Redirection via COM2, and Off CPU Information Screen Enabled with PXE Enabled without PXEIntegrated Devices Screen System Security Screen System and Setup Password Features Using the System PasswordExit Screen Using the System Setup Program Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module Options Installing System Components Recommended Tools Inside the System Removing and Replacing the Front Bezel Opening and Closing the System Opening the System Closing the System Cooling Fan Modules Removing a Cooling Fan Module Replacing a Cooling Fan Module Replacing the Plastic Fan Guide Cooling ShroudsRemoving the Plastic Fan Guide System Board Cooling Shroud System Board Cooling Shroud System board cooling shroud Memory Cooling Shroud Power Supplies Removing a Power Supply Replacing a Power Supply SAS Controller Daughter Card Removing the Power Supply BlankInstalling the Power Supply Blank Removing a SAS Controller Daughter Card Dimm SAS RAID SAS a SAS a RAID Battery Expansion Card Installation Guidelines Installing an Expansion CardExpansion Cards Removing an Expansion Card Configuring the Boot Device Configuring the Boot DriveSystem Memory General Memory Module Installation Guidelines Non-Optimal Memory ConfigurationsMemory Sparing Support Installing Memory Modules Memory Mirroring Support Installing System Components Removing Memory Modules Activating the Integrated NIC TOEProcessors Removing the ProcessorPage Installing System Components Installing a Processor Installing a RAC Card RAC Card Removing the RAC Card and Cables Optical Drive Removing the Optical Drive Tray Installing the Optical Drive Tray Hard Drives Before You BeginRemoving a Drive Blank Installing a Drive Blank Installing a Hot-Plug Hard Drive Installing System Components Installing a SAS Hard Drive Into a SATAu Drive Carrier Replacing a Hard-Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Page Expansion-Card Riser Removing an Expansion-Card Riser Installing an Expansion-Card Riser Backplane BoardRemoving the Backplane Board Page Removing the Sideplane Board Installing the Backplane BoardSideplane Board Replace the backplane board Replacing the System Battery System BatteryInstalling the Sideplane Board System battery is a 3.0-volt V, coin-cell battery Installing System Components Control Panel Assembly Removing the Control Panel Installing the Control Panel System Board Removing the System Board Installing the System Board Installing System Components Safety First-For You and Your System Start-Up Routine Troubleshooting IRQ Assignment Conflicts Troubleshooting External ConnectionsChecking the Equipment Troubleshooting the Video Subsystem Troubleshooting the KeyboardMonitor is not working properly Video memory is faulty Troubleshooting Basic I/O Functions Troubleshooting the Mouse Troubleshooting a Serial I/O Device Troubleshooting a USB Device NIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humidity Troubleshooting a Damaged System System was dropped or damaged Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan101 Troubleshooting System Memory Troubleshooting an Optical Drive 103 Troubleshooting a Hard Drive Troubleshooting a SAS or SAS RAID Controller Daughter Card 105 Action Troubleshooting Expansion Cards 107 Troubleshooting the Microprocessors 109 110 When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 111 Using the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results113 114 System Board Jumpers 115 Pwrden 117 System Board Connectors 118 119 SAS/SATA Backplane Board Connectors 121 Expansion-CardRiser-Board Components and PCI Buses 122 SAS Sideplane Board Connectors 123 124 Online Services Technical Assistance125 AutoTech Service Automated Order-Status ServiceTechnical Support Service 127 Before You Call 129 Contacting Dell 130 131 Canada North York, Ontario 132Brunei Cayman Islands Colombia 133China Xiamen Costa Rica 134 Home and Small Business 135France Paris Montpellier Website support.euro.dell.com Corporate 136 Italy Milan Website support.euro.dell.com 137Ireland Cherrywood Website support.euro.dell.com Jamaica 138 Japan Kawasaki Website support.jp.dell.comKorea Seoul Luxembourg Website support.euro.dell.com 139Latin America Macao 140 141 142 Sweden Upplands Vasby Website support.euro.dell.com 143Spain Madrid Website support.euro.dell.com Switzerland Geneva Website support.euro.dell.com Thailand Website support.ap.dell.com 144Taiwan Website support.ap.dell.com Trinidad/Tobago 145 Bracknell Website support.euro.dell.comUruguay Business 146A. Austin, Texas Virgin Islands Glossary 147 148 DIN Deutsche Industrie Norm 149 150 151 152 System memory See RAM 153 154 Memory modules DIMMs sockets Diskette drives 155 Index Post 157 Index 159 160