Getting Help 467
To contact Dell's technical support service, see "Before You Call" and then see the contact
information for your region.
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see
www.dell.com/training
for more
information. This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your invoice or packing slip available when you call. See
the contact information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place
an order, visit the Dell website at
www.dell.com
. For the telephone number to call to speak to a
sales specialist, see the contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and
prominently on the outside of the box.
For the telephone number to call, see the contact information for your region.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of any diagnostic information.
4
Include any accessories that belong with the item(s) being returned (such as power cables,
media such as CDs and diskettes, and guides) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any
product returned, and you assume the risk of loss during shipment to Dell. Collect-on-
delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock
and returned to you.