Dell C6145 manual Troubleshooting a Hard Drive

Troubleshooting a Hard Drive

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps:

a.Restart the system and enter the host adapter configuration utility program by pressing <Ctrl><H> for a RAID controller or <Ctrl><C> for a SAS controller.

See the documentation supplied with the host adapter for information about the configuration utility.

b.Ensure that the hard drive(s) have been configured correctly for the RAID array.

c.Take the hard drive offline and reseat the drive. See "Removing a Hard Drive From a Hard-Drive Carrier" on page 82.

d.Exit the configuration utility and allow the system to boot to the operating system.

2Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information.

3Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program.

See "Using the System Setup Program” on page 26.

If the problem persists, see "Getting Help" on page 179.

Troubleshooting Your System 159