Overview of Detecting and Resolving Problems | EMC DS-8B guide

Customer Support

Overview of Detecting and Resolving Problems

EMC software products are supported directly by the EMC Customer

Support Center in the United States.

EMC uses the following process to resolve customer problems with its software products (Figure A-1).

Problem

Detection

Refer to

Technical Support

Appendix in this Manual

Collect Problem

Information as

Directed

Contact the EMC Customer

Support Center:

U.S.: (800) SVC-4EMC

Canada: (800) 543-4SVC

Worldwide: (508) 497-7901

Confirm that the

Problem is Software

Related

Call will be Directed to an EMC Software Support Engineer

Problem is

Tracked and

Managed to

Resolution

Figure A-1Problem Detection and Resolution Process

Overview of Detecting and Resolving Problems	A-3

A

Image 109

EMC DS-8B manual Overview of Detecting and Resolving Problems, Figure A-1Problem Detection and Resolution Process

Contents

Version Departmental Switch Models DS-16B and DS-8B Web Tools Copyright 2001 EMC Corporation. All rights reserved Trademark Information Page Contents Appendix a Customer Support Chapter Administrative Interface Figures Figures Tables Tables Preface Bold Palatino Courier, User entry. For example Courier, Arguments used in examples of command lineAsk for Customer Support Xiv Introducing Web Tools Overview Web Tools Views View/Detail View Switch View AdministrationSwitch Events Administrative Power Supply Accessible From Switch View Port InformationTemperature Icon Status Introducing Web Tools Installing Web Tools Requirements SwitchRequirements Workstation Configuring Netscape Communicator InstallationSelect Edit, Preferences Click OK Configuring Internet ExplorerTo remove cached files from Internet Explorer From Temporary Internet Files, select Delete Files To install the Java Plug-in on Solaris Installing the Java Plug-in on Solaris To launch Web Tools Using Web Tools Fabric View Http//switch name Zone Admin Admin SwitchSummary/Detail View Status legend Since Polled at or unreachableName Fabric OS version 2Summary Version Fabric View Fabric Events View To access Fabric Events View Time Num... numberCount Level Fabric Topology View 4Fabric Topology View There are a total of n View Fabric TopologyDomains in the fabric Local domain ID Domain ID may be Destination’s Destination DomainWorldwide Name Number of Paths Path Number 6Name Server Table View Name Server Table View Auto Refresh Symbolic NameAuto Refresh Interval Refresh IP address of the fabric port Port IP AddressHard Address Hard address of the fabric port Port Level Zoning Zone Administration ViewWWN Level Zoning Zone Administration View displays Figure Click Zone AdminConfig Tab on Alias Name Alias TabCreate Alias Delete Alias Rename Alias CancelMember Selection List Zone Name Zone TabCreate Zone Rename Zone Delete ZoneMember Selection List QuickLoop Name QuickLoop TabCreate Qloop Lists the switches available to add to the QuickLoop Switch Selection ListDelete Qloop Rename Qloop You can use the Fabric Assist tab -10 to create and manage Fabric Assist TabFabric Assists 10 describes the fields on the Fabric Assist tab Create FA FA NameDelete FA Rename FA Fabric Assist name Config Name Config TabCreate Cfg Enable Config ConfigurationConfig to enable Config currently 12 Switch View Switch View Port icons IndicatorsPort numbers LED Status Perf FanBeacon Temp Firmware StateSerial # Ether IP 13Switch Events View Switch Events View Num 14Port Information View Port Information View Port Module Port World Wide NamePort Status 14Port Information Fields 15 describes the fields on the PortStats tab PortStats Tab 15PortStats Tab Fields Gbic Tab Depends on the type of Gbic installed16 describes the fields on the Gbic tab Identifier ConnectorID Name Gbic Speed Rx Power TemperatureTx Power BR Min FL Port Transfer Loop TabFL Tenancies Number of Times in Dual Switch Mode Number of Times in Single Switch ModeSwitch, Port Caused the Last Init NL Tenancies Loop Diagnostics EnableIdentify faulty devices on a loop Bypass Stop StartClose LIP Dialog Box Information View , click Enable on the Loop tab Enable Dialog BoxAlpa to Enable Alpa to Bypass Fabric Watch View 22Alarm Notifications Tab Fabric Watch View Thresholds ConfigureOrganizational tree on the left side of the window Reset DefaultGbic Classes Watched checkbox Send alarms when box 24 displays the thresholds for the Port class 25Current Settings Tab Fabric Watch View 26Performance View Performance View Using Web Tools Administrative Interface Administrative Interface 1Enter Network Password 2Switch Administration Switch Administration Switch Disabled Switch NameExtended Fabric Ethernet Subnetmask Switch Administration Tab User Administration Remote User Name Host Name or Host IPDownload File From Password Required for FTP Reboot SwitchDownload Firmware Reboot Switch Disable PostFastboot Switch Commit Change 6SNMP Administration Snmp Administration Changes Reset AuthenticationSystem Description System Location 7License Administration License Administration Describes the fields on the License Administration tab Remote SwitchText Box List of the licenses installed on the switch 8Remote Switch Describes the fields on the Remote Switch tab 9QuickLoop Administration QuickLoop Administration QuickLoop Mode Enable Switch forQuickLoop Port QuickLoop Ports 10Config Admin Tab Config Admin Tab Report Switch Information 11Switch Information Report 12Extended Fabric Tab Extended Fabric Tab Optional Software 10 describes the fields on the Extended Fabric tab Telnet Interface You must have admin privilege to abort a telnet session Administrative Interface Customer Support Support Tool Figure A-1Problem Detection and Resolution Process Overview of Detecting and Resolving Problems Troubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem FTP Sending Problem Documentation Address identifier 8b/10b encodingAlias server Arbitrated loop Glossary Defined configuration Class of serviceClass Class F Error Enabled configurationDomain ID EPort Fabric FPortFabric name Fabric OS TM FPortt, FLPort Glossary Glossary Glossary Phantom Device Participating modePhantom address Point-to-point QuickLoopTM Single modeRoute Sequence Glossary Well-known address Glossary Index Index