Sending Problem Documentation, Ftp | EMC DS-8B guide

A

Customer Support

Sending Problem Documentation

Use one of the following methods to send documentation of the problem to the EMC Customer Support Center:

◆E-mail

◆FTP

◆U.S. mail to the following address:

EMC Customer Support Center 45 South Street

Hopkinton, MA 01748-9103

If the problem was assigned a number or a specific support representative, please include that information in the address as well.

A-8	Departmental Switch Models DS-16B and DS-8B Web Tools User Guide

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EMC DS-8B manual Sending Problem Documentation, Ftp

Contents

Departmental Switch Models DS-16B and DS-8B Web Tools Version Copyright 2001 EMC Corporation. All rights reserved Trademark Information Page Contents Chapter Administrative Interface Appendix a Customer Support Figures Figures Tables Tables Preface Palatino Bold Courier, Arguments used in examples of command line Courier, User entry. For exampleAsk for Customer Support Xiv Introducing Web Tools Overview Web Tools Views Switch Events AdministrationView/Detail View Switch View Administrative Temperature Icon Accessible From Switch View Port InformationPower Supply Status Introducing Web Tools Installing Web Tools Requirements SwitchRequirements Workstation Installation Configuring Netscape CommunicatorSelect Edit, Preferences To remove cached files from Internet Explorer Configuring Internet ExplorerClick OK From Temporary Internet Files, select Delete Files Installing the Java Plug-in on Solaris To install the Java Plug-in on Solaris To launch Web Tools Using Web Tools Http//switch name Fabric View Zone Admin Summary/Detail View SwitchAdmin Status legend Name Polled at or unreachableSince Fabric OS version 2Summary Version Fabric View To access Fabric Events View Fabric Events View Count Num... numberTime Level Fabric Topology View 4Fabric Topology View Domains in the fabric Local domain ID View Fabric TopologyThere are a total of n Domain ID may be Worldwide Name Number of Paths Destination DomainDestination’s Path Number Name Server Table View 6Name Server Table View Auto Refresh Interval Symbolic NameAuto Refresh Refresh Hard Address Port IP AddressIP address of the fabric port Hard address of the fabric port Zone Administration View Port Level ZoningWWN Level Zoning Click Zone Admin Zone Administration View displays FigureConfig Tab on Create Alias Alias TabAlias Name Delete Alias Member CancelRename Alias Selection List Zone Tab Zone NameCreate Zone Member Selection Delete ZoneRename Zone List QuickLoop Tab QuickLoop NameCreate Qloop Delete Qloop Switch Selection ListLists the switches available to add to the QuickLoop Rename Qloop Fabric Assists Fabric Assist TabYou can use the Fabric Assist tab -10 to create and manage 10 describes the fields on the Fabric Assist tab Delete FA FA NameCreate FA Rename FA Fabric Assist name Config Tab Config NameCreate Cfg Config to enable ConfigurationEnable Config Config currently Switch View 12 Switch View Port numbers IndicatorsPort icons LED Status Beacon FanPerf Temp Serial # StateFirmware Ether IP Switch Events View 13Switch Events View Num Port Information View 14Port Information View Port World Wide Name Port ModulePort Status 14Port Information Fields PortStats Tab 15 describes the fields on the PortStats tab 15PortStats Tab Fields Depends on the type of Gbic installed Gbic Tab16 describes the fields on the Gbic tab ID Name ConnectorIdentifier Gbic Speed Tx Power TemperatureRx Power BR Min Loop Tab FL Port TransferFL Tenancies Switch, Port Caused the Last Init Number of Times in Single Switch ModeNumber of Times in Dual Switch Mode NL Tenancies Identify faulty devices on a loop EnableLoop Diagnostics Bypass Close StartStop LIP Dialog Box Alpa to Enable Enable Dialog BoxInformation View , click Enable on the Loop tab Alpa to Bypass Fabric Watch View 22Alarm Notifications Tab Fabric Watch View Configure ThresholdsOrganizational tree on the left side of the window Default ResetGbic Classes Send alarms when box Watched checkbox 24 displays the thresholds for the Port class 25Current Settings Tab Fabric Watch View Performance View 26Performance View Using Web Tools Administrative Interface Administrative Interface 1Enter Network Password Switch Administration 2Switch Administration Extended Fabric Switch NameSwitch Disabled Ethernet Subnetmask Switch Administration Tab User Administration Host Name or Host IP Remote User NameDownload File From Reboot Switch Password Required for FTPDownload Firmware Fastboot Switch Disable PostReboot Switch Commit Change Snmp Administration 6SNMP Administration System Description AuthenticationChanges Reset System Location License Administration 7License Administration Remote Switch Describes the fields on the License Administration tabText Box List of the licenses installed on the switch Describes the fields on the Remote Switch tab 8Remote Switch QuickLoop Administration 9QuickLoop Administration QuickLoop Port Enable Switch forQuickLoop Mode QuickLoop Ports Config Admin Tab 10Config Admin Tab Switch Information Report 11Switch Information Report Extended Fabric Tab Optional Software 12Extended Fabric Tab 10 describes the fields on the Extended Fabric tab You must have admin privilege to abort a telnet session Telnet Interface Administrative Interface Customer Support Support Tool Overview of Detecting and Resolving Problems Figure A-1Problem Detection and Resolution Process Troubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem Sending Problem Documentation FTP Alias server 8b/10b encodingAddress identifier Arbitrated loop Glossary Class Class of serviceDefined configuration Class F Domain ID Enabled configurationError EPort Fabric name FPortFabric Fabric OS TM FPortt, FLPort Glossary Glossary Glossary Phantom address Participating modePhantom Device Point-to-point Route Single modeQuickLoopTM Sequence Glossary Well-known address Glossary Index Index