Troubleshooting the Problem | EMC DS-8B manual

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Customer Support

Troubleshooting the Problem

Please perform the relevant diagnostic steps before you contact the

EMC Customer Support Center:

1.Read the documentation carefully.

2.Reconstruct the events leading up to the problem and describe them in writing.

3.Run some test cases to reproduce the problem.

If you encounter a problem that requires technical programming or analysis, call the nearest EMC office or contact the EMC Customer Support Center at one of the following numbers:

United States: (800) 782-4362 (SVC-4EMC)

Canada: (800) 543-4782 (543-4SVC)

Worldwide: (508) 497-7901

Please do not request a specific support representative unless one has already been assigned to your particular system problem.

A-4	Departmental Switch Models DS-16B and DS-8B Web Tools User Guide

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EMC DS-8B manual Troubleshooting the Problem

Contents

Departmental Switch Models DS-16B and DS-8B Web Tools Version Copyright 2001 EMC Corporation. All rights reserved Trademark Information Page Contents Chapter Administrative Interface Appendix a Customer Support Figures Figures Tables Tables Preface Palatino Bold Ask for Customer Support Courier, Arguments used in examples of command lineCourier, User entry. For example Xiv Introducing Web Tools Overview Web Tools Views Switch Events AdministrationView/Detail View Switch View Administrative Temperature Icon Accessible From Switch View Port InformationPower Supply Status Introducing Web Tools Installing Web Tools Requirements SwitchRequirements Workstation Select Edit, Preferences InstallationConfiguring Netscape Communicator To remove cached files from Internet Explorer Configuring Internet ExplorerClick OK From Temporary Internet Files, select Delete Files Installing the Java Plug-in on Solaris To install the Java Plug-in on Solaris To launch Web Tools Using Web Tools Http//switch name Fabric View Zone Admin Summary/Detail View SwitchAdmin Status legend Name Polled at or unreachableSince Fabric OS version 2Summary Version Fabric View To access Fabric Events View Fabric Events View Count Num... numberTime Level Fabric Topology View 4Fabric Topology View Domains in the fabric Local domain ID View Fabric TopologyThere are a total of n Domain ID may be Worldwide Name Number of Paths Destination DomainDestination’s Path Number Name Server Table View 6Name Server Table View Auto Refresh Interval Symbolic NameAuto Refresh Refresh Hard Address Port IP AddressIP address of the fabric port Hard address of the fabric port WWN Level Zoning Zone Administration ViewPort Level Zoning Config Tab on Click Zone AdminZone Administration View displays Figure Create Alias Alias TabAlias Name Delete Alias Member CancelRename Alias Selection List Create Zone Zone TabZone Name Member Selection Delete ZoneRename Zone List Create Qloop QuickLoop TabQuickLoop Name Delete Qloop Switch Selection ListLists the switches available to add to the QuickLoop Rename Qloop Fabric Assists Fabric Assist TabYou can use the Fabric Assist tab -10 to create and manage 10 describes the fields on the Fabric Assist tab Delete FA FA NameCreate FA Rename FA Fabric Assist name Create Cfg Config TabConfig Name Config to enable ConfigurationEnable Config Config currently Switch View 12 Switch View Port numbers IndicatorsPort icons LED Status Beacon FanPerf Temp Serial # StateFirmware Ether IP Switch Events View 13Switch Events View Num Port Information View 14Port Information View Port Status Port World Wide NamePort Module 14Port Information Fields PortStats Tab 15 describes the fields on the PortStats tab 15PortStats Tab Fields 16 describes the fields on the Gbic tab Depends on the type of Gbic installedGbic Tab ID Name ConnectorIdentifier Gbic Speed Tx Power TemperatureRx Power BR Min FL Tenancies Loop TabFL Port Transfer Switch, Port Caused the Last Init Number of Times in Single Switch ModeNumber of Times in Dual Switch Mode NL Tenancies Identify faulty devices on a loop EnableLoop Diagnostics Bypass Close StartStop LIP Dialog Box Alpa to Enable Enable Dialog BoxInformation View , click Enable on the Loop tab Alpa to Bypass Fabric Watch View 22Alarm Notifications Tab Fabric Watch View Organizational tree on the left side of the window ConfigureThresholds Gbic Classes DefaultReset Send alarms when box Watched checkbox 24 displays the thresholds for the Port class 25Current Settings Tab Fabric Watch View Performance View 26Performance View Using Web Tools Administrative Interface Administrative Interface 1Enter Network Password Switch Administration 2Switch Administration Extended Fabric Switch NameSwitch Disabled Ethernet Subnetmask Switch Administration Tab User Administration Download File From Host Name or Host IPRemote User Name Download Firmware Reboot SwitchPassword Required for FTP Fastboot Switch Disable PostReboot Switch Commit Change Snmp Administration 6SNMP Administration System Description AuthenticationChanges Reset System Location License Administration 7License Administration Text Box List of the licenses installed on the switch Remote SwitchDescribes the fields on the License Administration tab Describes the fields on the Remote Switch tab 8Remote Switch QuickLoop Administration 9QuickLoop Administration QuickLoop Port Enable Switch forQuickLoop Mode QuickLoop Ports Config Admin Tab 10Config Admin Tab Switch Information Report 11Switch Information Report Extended Fabric Tab Optional Software 12Extended Fabric Tab 10 describes the fields on the Extended Fabric tab You must have admin privilege to abort a telnet session Telnet Interface Administrative Interface Customer Support Support Tool Overview of Detecting and Resolving Problems Figure A-1Problem Detection and Resolution Process Troubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem Sending Problem Documentation FTP Alias server 8b/10b encodingAddress identifier Arbitrated loop Glossary Class Class of serviceDefined configuration Class F Domain ID Enabled configurationError EPort Fabric name FPortFabric Fabric OS TM FPortt, FLPort Glossary Glossary Glossary Phantom address Participating modePhantom Device Point-to-point Route Single modeQuickLoopTM Sequence Glossary Well-known address Glossary Index Index