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EMC DS-8B manual Troubleshooting the Problem

Models: DS-8B

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Troubleshooting the Problem

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Customer Support

Troubleshooting the Problem

Please perform the relevant diagnostic steps before you contact the

EMC Customer Support Center:

1.Read the documentation carefully.

2.Reconstruct the events leading up to the problem and describe them in writing.

3.Run some test cases to reproduce the problem.

If you encounter a problem that requires technical programming or analysis, call the nearest EMC office or contact the EMC Customer Support Center at one of the following numbers:

United States: (800) 782-4362 (SVC-4EMC)

Canada: (800) 543-4782 (543-4SVC)

Worldwide: (508) 497-7901

Please do not request a specific support representative unless one has already been assigned to your particular system problem.

A-4	Departmental Switch Models DS-16B and DS-8B Web Tools User Guide

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EMC DS-8B manual Troubleshooting the Problem

Contents

EMC Enterprise Storage Departmental Switch Models DS-16B and DS-8B Web ToolsUSER GUIDE EMC CorporationCopyright 2001 EMC Corporation. All rights reserved Trademark Information Departmental Switch Models DS-16B and DS-8B Web Tools User Guide Using Web Tools ContentsInstalling Web Tools ChapterCustomer Support Administrative InterfaceAppendix A Switch ViewFigures Figures viiiTables Tables Preface bold DANGERPalatino United States 800 782-4362 SVC-4EMC Canada 800 543-4782 543-4SVC Worldwide 508Departmental Switch Models DS-16B and DS-8B Web Tools User Guide PrefaceIntroducing Web Tools Introducing Web ToolsOverview Web Tools Views Provides an interface to Zoning, including zone settings, zone Web Tools Views continued Departmental Switch Models DS-16B and DS-8B Web Tools User Guide Introducing Web ToolsInstalling Web Tools Installing Web ToolsRequirements SwitchRequirements WorkstationConfiguring the Web Browser InstallationWeb Tools Additional Software Installing a Web Browser 3. From Temporary Internet Files, select Delete Files Configuring Internet ExplorerTo remove cached files from Internet Explorer To set the refresh frequencyPlug-in on the Installing the JavaTo install the Java Plug-in on Solaris WorkstationTo launch Web Tools Using Web Tools Using Web ToolsFabric View Component about this view, see Zone Administration View onTable 3-1 Fabric View Components DescriptionAdmin SwitchSwitch Events View on page about this view, see Administrative Interface onpolled at or unreachable Figure 3-2 Summary Version - Fabric View Using Web ToolsDepartmental Switch Models DS-16B and DS-8B Web Tools User Guide Fabric Events View To access Fabric Events ViewTable 3-2 describes the columns in the Fabric Events view Fabric Topology View Fabric Topology ViewFigure 3-4 Fabric Topology View Using Web ToolsDepartmental Switch Models DS-16B and DS-8B Web Tools User Guide 3-10domains in the fabric View Fabric TopologyThere are a total of n Local domain IDDestination Domain Name Server Table View Figure 3-6 Name Server Table ViewAuto Refresh Port IP Address update when the table is refreshed. To view updated zoningUsing Web Tools The IP address of the fabric portWWN Level Zoning Zone Administration ViewPort Level Zoning 3. Click Zone Admin QuickLoop Tab on page Fabric Assist Tab on pageCreate Alias Alias TabAlias Name Delete AliasTable 3-7 Alias Tab Fields continued Create Zone Zone TabZone Name Table 3-8 Zone Tab Fields continued MembersCreate Qloop QuickLoop TabQuickLoop Name Table 3-9 QuickLoop Tab Fields continued Using Web Tools Fabric Assist TabFigure 3-10 Fabric Assist Tab - Zone Administration View Departmental Switch Models DS-16B and DS-8B Web Tools User GuideFA Name Table 3-10 Fabric Assist Tab Fields continued null MembersCreate Cfg Config TabConfig Name Table 3-11 Config Tab Fields continued Switch View Figure 3-12 Switch ViewTable 3-12 Switch View IndicatorsPower supply Port iconsFabric Watch AdminTable 3-12 Switch View continued PerfSerial # StateFirmware Ether IPSwitch Events View Figure 3-13 Switch Events ViewTable 3-13 lists available columns in Switch Events View Port Information View Figure 3-14 Port Information ViewPort World Wide Name signal. continued on next pagePortStats Tab on page Port ModuleRemoving a cable from an EPort temporarily PortStats Tab Mcast Frames Received GBIC Tab ID Name ConnectorIdentifier GBIC SpeedBR Min FL Tenancies Loop TabFL Port Transfer NL Tenancies Bypass EnableLoop Diagnostics Dialog BoxTable 3-18 describes the fields in the Loop Diagnostics dialog box Table 3-20 describes the fields in the Bypass dialog box Fabric Watch View Figure 3-22 Alarm Notifications Tab - Fabric Watch View Fabric Watch ViewFigure 3-23 Configure Threshold Tab with Environment Class Selected ConfigureThresholds Using Web ToolsGBIC Classes Checks or unchecks to specify whether you want this area Figure 3-24 displays the thresholds for the Port class Figure 3-24 Configure Threshold Tab with Port Class SelectedUsing Web Tools Fabric Watch ViewDepartmental Switch Models DS-16B and DS-8B Web Tools User Guide Figure 3-25 Current Settings Tab - Fabric Watch ViewUsing Web Tools 3-54Performance View Figure 3-26 Performance ViewIn addition to the port graphs, a graph for the entire switch is provided at the bottom of the window. Resizing the window changes the size and shape of all the individual graphs Administrative Interface Administrative InterfaceAdministrative Interface Administrative InterfaceAdministrative Interface Figure 4-1 Enter Network PasswordAdministrative Interface 5. Click OKSwitch Administration Figure 4-2 Switch AdministrationTable 4-1 describes the fields on the Switch Administration tab Commit Configuration Port DisabledIf the box is checked, disables the port ResetUser Administration Download File From Host Name or Host IPRemote User Name Figure 4-5 Reboot Switch Reboot SwitchTable 4-3 Firmware Upgrade Tab continued Fastboot Switch Disable POSTReboot Switch Commit ChangeAdministrative Interface SNMP AdministrationFigure 4-6 SNMP Administration SNMP AdministrationSystem Description Figure 4-7 License Administration License AdministrationAll license keys are installed at the factory Administrative InterfaceLicense Key Remote SwitchA list of the licenses installed on the switch Enters license key to be added or removedTable 4-7 Remote Tab Fields Figure 4-8 Remote SwitchRemote Switch QuickLoop Administration Figure 4-9 QuickLoop AdministrationQuickLoop Administration Administrative Interface Config Admin TabFigure 4-10 Config Admin Tab Departmental Switch Models DS-16B and DS-8B Web Tools User GuideTable 4-9 Config Admin Tab Switch InformationReport Departmental Switch Models DS-16B and DS-8B Web Tools User Guide Figure 4-11 Switch Information ReportAdministrative Interface 4-20Extended Fabric Tab Optional Software Figure 4-12 Extended Fabric TabTable 4-10 describes the fields on the Extended Fabric tab Table 4-10 Extend Fabric FieldsTelnet Interface 4-24 Administrative InterfaceDepartmental Switch Models DS-16B and DS-8B Web Tools User Guide Customer Support Support Tool Overview of Detecting and Resolving Problems Overview of Detecting and Resolving ProblemsFigure A-1 Problem Detection and Resolution Process EMC software products are supported directly by the EMC CustomerTroubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem Sending Problem Documentation Glossary ALPHANUMERICPage Page Page Page Page Page Page Page Page Page Character algorithm. See also 8b/10b encoding, Transmission word W Well-known address g-14 Departmental Switch Models DS-16B and DS-8B Web Tools User GuideGlossary Index