Support Tool | EMC DS-8B specs

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Customer Support

Support Tool

Included in the switch software is a command that will display a variety of information that is helpful in diagnosing switch-related problems. This command is supportShow. You can enter supportShow into a Telnet session command window and the results should be saved and supplied to EMC Technical Support. For example:

supportShow > switchinfo.txt

A-2	Departmental Switch Models DS-16B and DS-8B Web Tools User Guide

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EMC DS-8B manual Support Tool

Contents

Departmental Switch Models DS-16B and DS-8B Web Tools Version Copyright 2001 EMC Corporation. All rights reserved Trademark Information Page Contents Chapter Administrative Interface Appendix a Customer Support Figures Figures Tables Tables Preface Palatino Bold Courier, Arguments used in examples of command line Courier, User entry. For exampleAsk for Customer Support Xiv Introducing Web Tools Overview Web Tools Views Administration View/Detail View Switch ViewSwitch Events Administrative Accessible From Switch View Port Information Power SupplyTemperature Icon Status Introducing Web Tools Installing Web Tools Switch RequirementsRequirements Workstation Installation Configuring Netscape CommunicatorSelect Edit, Preferences Configuring Internet Explorer Click OKTo remove cached files from Internet Explorer From Temporary Internet Files, select Delete Files Installing the Java Plug-in on Solaris To install the Java Plug-in on Solaris To launch Web Tools Using Web Tools Http//switch name Fabric View Zone Admin Switch AdminSummary/Detail View Status legend Polled at or unreachable SinceName Fabric OS version 2Summary Version Fabric View To access Fabric Events View Fabric Events View Num... number TimeCount Level Fabric Topology View 4Fabric Topology View View Fabric Topology There are a total of nDomains in the fabric Local domain ID Domain ID may be Destination Domain Destination’sWorldwide Name Number of Paths Path Number Name Server Table View 6Name Server Table View Symbolic Name Auto RefreshAuto Refresh Interval Refresh Port IP Address IP address of the fabric portHard Address Hard address of the fabric port Zone Administration View Port Level ZoningWWN Level Zoning Click Zone Admin Zone Administration View displays FigureConfig Tab on Alias Tab Alias NameCreate Alias Delete Alias Cancel Rename AliasMember Selection List Zone Tab Zone NameCreate Zone Delete Zone Rename ZoneMember Selection List QuickLoop Tab QuickLoop NameCreate Qloop Switch Selection List Lists the switches available to add to the QuickLoopDelete Qloop Rename Qloop Fabric Assist Tab You can use the Fabric Assist tab -10 to create and manageFabric Assists 10 describes the fields on the Fabric Assist tab FA Name Create FADelete FA Rename FA Fabric Assist name Config Tab Config NameCreate Cfg Configuration Enable ConfigConfig to enable Config currently Switch View 12 Switch View Indicators Port iconsPort numbers LED Status Fan PerfBeacon Temp State FirmwareSerial # Ether IP Switch Events View 13Switch Events View Num Port Information View 14Port Information View Port World Wide Name Port ModulePort Status 14Port Information Fields PortStats Tab 15 describes the fields on the PortStats tab 15PortStats Tab Fields Depends on the type of Gbic installed Gbic Tab16 describes the fields on the Gbic tab Connector IdentifierID Name Gbic Speed Temperature Rx PowerTx Power BR Min Loop Tab FL Port TransferFL Tenancies Number of Times in Single Switch Mode Number of Times in Dual Switch ModeSwitch, Port Caused the Last Init NL Tenancies Enable Loop DiagnosticsIdentify faulty devices on a loop Bypass Start StopClose LIP Dialog Box Enable Dialog Box Information View , click Enable on the Loop tabAlpa to Enable Alpa to Bypass Fabric Watch View 22Alarm Notifications Tab Fabric Watch View Configure ThresholdsOrganizational tree on the left side of the window Default ResetGbic Classes Send alarms when box Watched checkbox 24 displays the thresholds for the Port class 25Current Settings Tab Fabric Watch View Performance View 26Performance View Using Web Tools Administrative Interface Administrative Interface 1Enter Network Password Switch Administration 2Switch Administration Switch Name Switch DisabledExtended Fabric Ethernet Subnetmask Switch Administration Tab User Administration Host Name or Host IP Remote User NameDownload File From Reboot Switch Password Required for FTPDownload Firmware Disable Post Reboot SwitchFastboot Switch Commit Change Snmp Administration 6SNMP Administration Authentication Changes ResetSystem Description System Location License Administration 7License Administration Remote Switch Describes the fields on the License Administration tabText Box List of the licenses installed on the switch Describes the fields on the Remote Switch tab 8Remote Switch QuickLoop Administration 9QuickLoop Administration Enable Switch for QuickLoop ModeQuickLoop Port QuickLoop Ports Config Admin Tab 10Config Admin Tab Switch Information Report 11Switch Information Report Extended Fabric Tab Optional Software 12Extended Fabric Tab 10 describes the fields on the Extended Fabric tab You must have admin privilege to abort a telnet session Telnet Interface Administrative Interface Customer Support Support Tool Overview of Detecting and Resolving Problems Figure A-1Problem Detection and Resolution Process Troubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem Sending Problem Documentation FTP 8b/10b encoding Address identifierAlias server Arbitrated loop Glossary Class of service Defined configurationClass Class F Enabled configuration ErrorDomain ID EPort FPort FabricFabric name Fabric OS TM FPortt, FLPort Glossary Glossary Glossary Participating mode Phantom DevicePhantom address Point-to-point Single mode QuickLoopTMRoute Sequence Glossary Well-known address Glossary Index Index