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EMC DS-8B manual Support Tool

Models: DS-8B

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Support Tool

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Customer Support

Support Tool

Included in the switch software is a command that will display a variety of information that is helpful in diagnosing switch-related problems. This command is supportShow. You can enter supportShow into a Telnet session command window and the results should be saved and supplied to EMC Technical Support. For example:

supportShow > switchinfo.txt

A-2	Departmental Switch Models DS-16B and DS-8B Web Tools User Guide

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EMC DS-8B manual Support Tool

Contents

Departmental Switch Models DS-16B and DS-8B Web Tools USER GUIDEEMC Enterprise Storage EMC CorporationCopyright 2001 EMC Corporation. All rights reserved Trademark Information Departmental Switch Models DS-16B and DS-8B Web Tools User Guide Contents Installing Web ToolsUsing Web Tools ChapterAdministrative Interface Appendix ACustomer Support Switch ViewFigures Figures viiiTables Tables Preface DANGER Palatinobold United States 800 782-4362 SVC-4EMC Canada 800 543-4782 543-4SVC Worldwide 508Departmental Switch Models DS-16B and DS-8B Web Tools User Guide PrefaceIntroducing Web Tools Introducing Web ToolsOverview Web Tools Views Provides an interface to Zoning, including zone settings, zone Web Tools Views continued Departmental Switch Models DS-16B and DS-8B Web Tools User Guide Introducing Web ToolsInstalling Web Tools Installing Web ToolsSwitch RequirementsRequirements WorkstationInstallation Web Tools Additional Software Installing a Web BrowserConfiguring the Web Browser Configuring Internet Explorer To remove cached files from Internet Explorer3. From Temporary Internet Files, select Delete Files To set the refresh frequencyInstalling the Java To install the Java Plug-in on SolarisPlug-in on the WorkstationTo launch Web Tools Using Web Tools Using Web ToolsFabric View about this view, see Zone Administration View on Table 3-1 Fabric View ComponentsComponent DescriptionSwitch Switch Events View on pageAdmin about this view, see Administrative Interface onpolled at or unreachable Using Web Tools Departmental Switch Models DS-16B and DS-8B Web Tools User GuideFigure 3-2 Summary Version - Fabric View Fabric Events View To access Fabric Events ViewTable 3-2 describes the columns in the Fabric Events view Fabric Topology View Fabric Topology ViewUsing Web Tools Departmental Switch Models DS-16B and DS-8B Web Tools User GuideFigure 3-4 Fabric Topology View 3-10View Fabric Topology There are a total of ndomains in the fabric Local domain IDDestination Domain Name Server Table View Figure 3-6 Name Server Table ViewAuto Refresh update when the table is refreshed. To view updated zoning Using Web ToolsPort IP Address The IP address of the fabric portZone Administration View Port Level ZoningWWN Level Zoning 3. Click Zone Admin QuickLoop Tab on page Fabric Assist Tab on pageAlias Tab Alias NameCreate Alias Delete AliasTable 3-7 Alias Tab Fields continued Zone Tab Zone NameCreate Zone Table 3-8 Zone Tab Fields continued MembersQuickLoop Tab QuickLoop NameCreate Qloop Table 3-9 QuickLoop Tab Fields continued Fabric Assist Tab Figure 3-10 Fabric Assist Tab - Zone Administration ViewUsing Web Tools Departmental Switch Models DS-16B and DS-8B Web Tools User GuideFA Name Table 3-10 Fabric Assist Tab Fields continued null MembersConfig Tab Config NameCreate Cfg Table 3-11 Config Tab Fields continued Switch View Figure 3-12 Switch ViewIndicators Power supplyTable 3-12 Switch View Port iconsAdmin Table 3-12 Switch View continuedFabric Watch PerfState FirmwareSerial # Ether IPSwitch Events View Figure 3-13 Switch Events ViewTable 3-13 lists available columns in Switch Events View Port Information View Figure 3-14 Port Information Viewsignal. continued on next page PortStats Tab on pagePort World Wide Name Port ModuleRemoving a cable from an EPort temporarily PortStats Tab Mcast Frames Received GBIC Tab Connector IdentifierID Name GBIC SpeedBR Min Loop Tab FL Port TransferFL Tenancies NL Tenancies Enable Loop DiagnosticsBypass Dialog BoxTable 3-18 describes the fields in the Loop Diagnostics dialog box Table 3-20 describes the fields in the Bypass dialog box Fabric Watch View Figure 3-22 Alarm Notifications Tab - Fabric Watch View Fabric Watch ViewConfigure ThresholdsFigure 3-23 Configure Threshold Tab with Environment Class Selected Using Web ToolsGBIC Classes Checks or unchecks to specify whether you want this area Figure 3-24 Configure Threshold Tab with Port Class Selected Using Web ToolsFigure 3-24 displays the thresholds for the Port class Fabric Watch ViewFigure 3-25 Current Settings Tab - Fabric Watch View Using Web ToolsDepartmental Switch Models DS-16B and DS-8B Web Tools User Guide 3-54Performance View Figure 3-26 Performance ViewIn addition to the port graphs, a graph for the entire switch is provided at the bottom of the window. Resizing the window changes the size and shape of all the individual graphs Administrative Interface Administrative InterfaceAdministrative Interface Administrative InterfaceFigure 4-1 Enter Network Password Administrative InterfaceAdministrative Interface 5. Click OKSwitch Administration Figure 4-2 Switch AdministrationTable 4-1 describes the fields on the Switch Administration tab Port Disabled If the box is checked, disables the portCommit Configuration ResetUser Administration Host Name or Host IP Remote User NameDownload File From Reboot Switch Table 4-3 Firmware Upgrade Tab continuedFigure 4-5 Reboot Switch Disable POST Reboot SwitchFastboot Switch Commit ChangeSNMP Administration Figure 4-6 SNMP AdministrationAdministrative Interface SNMP AdministrationSystem Description License Administration All license keys are installed at the factoryFigure 4-7 License Administration Administrative InterfaceRemote Switch A list of the licenses installed on the switchLicense Key Enters license key to be added or removedFigure 4-8 Remote Switch Remote SwitchTable 4-7 Remote Tab Fields QuickLoop Administration Figure 4-9 QuickLoop AdministrationQuickLoop Administration Config Admin Tab Figure 4-10 Config Admin TabAdministrative Interface Departmental Switch Models DS-16B and DS-8B Web Tools User GuideSwitch Information ReportTable 4-9 Config Admin Tab Figure 4-11 Switch Information Report Administrative InterfaceDepartmental Switch Models DS-16B and DS-8B Web Tools User Guide 4-20Extended Fabric Tab Optional Software Figure 4-12 Extended Fabric TabTable 4-10 describes the fields on the Extended Fabric tab Table 4-10 Extend Fabric FieldsTelnet Interface Administrative Interface Departmental Switch Models DS-16B and DS-8B Web Tools User Guide4-24 Customer Support Support Tool Overview of Detecting and Resolving Problems Figure A-1 Problem Detection and Resolution ProcessOverview of Detecting and Resolving Problems EMC software products are supported directly by the EMC CustomerTroubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem Sending Problem Documentation Glossary ALPHANUMERICPage Page Page Page Page Page Page Page Page Page Character algorithm. See also 8b/10b encoding, Transmission word W Well-known address Departmental Switch Models DS-16B and DS-8B Web Tools User Guide Glossaryg-14 Index