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EMC DS-8B manual Customer Support

Models: DS-8B

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Customer Support

A

Customer Support

This appendix reviews the EMC process for detecting and resolving software problems, and provides essential questions that you should answer before contacting the EMC Customer Support Center.

This appendix covers the following topics:

◆	Support Tool	A-2
◆ Overview of Detecting and Resolving Problems		A-3
◆	Troubleshooting the Problem	A-4
◆ Before Calling the Customer Support Center		A-5
◆	Documenting the Problem	A-6
◆ Reporting a New Problem		A-7
◆	Sending Problem Documentation	A-8

Customer Support

A-1

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EMC DS-8B manual Customer Support

Contents

EMC Corporation Departmental Switch Models DS-16B and DS-8B Web ToolsUSER GUIDE EMC Enterprise StorageCopyright 2001 EMC Corporation. All rights reserved Trademark Information Departmental Switch Models DS-16B and DS-8B Web Tools User Guide Chapter ContentsInstalling Web Tools Using Web ToolsSwitch View Administrative InterfaceAppendix A Customer SupportFigures viii FiguresTables Tables Preface bold DANGERPalatino Worldwide 508 United States 800 782-4362 SVC-4EMC Canada 800 543-4782 543-4SVCPreface Departmental Switch Models DS-16B and DS-8B Web Tools User GuideIntroducing Web Tools Introducing Web ToolsOverview Web Tools Views Provides an interface to Zoning, including zone settings, zone Web Tools Views continued Introducing Web Tools Departmental Switch Models DS-16B and DS-8B Web Tools User GuideInstalling Web Tools Installing Web ToolsWorkstation SwitchRequirements RequirementsConfiguring the Web Browser InstallationWeb Tools Additional Software Installing a Web Browser To set the refresh frequency Configuring Internet ExplorerTo remove cached files from Internet Explorer 3. From Temporary Internet Files, select Delete FilesWorkstation Installing the JavaTo install the Java Plug-in on Solaris Plug-in on theTo launch Web Tools Using Web Tools Using Web ToolsFabric View Description about this view, see Zone Administration View onTable 3-1 Fabric View Components Componentabout this view, see Administrative Interface on SwitchSwitch Events View on page Adminpolled at or unreachable Figure 3-2 Summary Version - Fabric View Using Web ToolsDepartmental Switch Models DS-16B and DS-8B Web Tools User Guide To access Fabric Events View Fabric Events ViewTable 3-2 describes the columns in the Fabric Events view Fabric Topology View Fabric Topology View3-10 Using Web ToolsDepartmental Switch Models DS-16B and DS-8B Web Tools User Guide Figure 3-4 Fabric Topology ViewLocal domain ID View Fabric TopologyThere are a total of n domains in the fabricDestination Domain Figure 3-6 Name Server Table View Name Server Table ViewAuto Refresh The IP address of the fabric port update when the table is refreshed. To view updated zoningUsing Web Tools Port IP AddressWWN Level Zoning Zone Administration ViewPort Level Zoning QuickLoop Tab on page Fabric Assist Tab on page 3. Click Zone AdminDelete Alias Alias TabAlias Name Create AliasTable 3-7 Alias Tab Fields continued Create Zone Zone TabZone Name Members Table 3-8 Zone Tab Fields continuedCreate Qloop QuickLoop TabQuickLoop Name Table 3-9 QuickLoop Tab Fields continued Departmental Switch Models DS-16B and DS-8B Web Tools User Guide Fabric Assist TabFigure 3-10 Fabric Assist Tab - Zone Administration View Using Web ToolsFA Name null Members Table 3-10 Fabric Assist Tab Fields continuedCreate Cfg Config TabConfig Name Table 3-11 Config Tab Fields continued Figure 3-12 Switch View Switch ViewPort icons IndicatorsPower supply Table 3-12 Switch ViewPerf AdminTable 3-12 Switch View continued Fabric WatchEther IP StateFirmware Serial #Figure 3-13 Switch Events View Switch Events ViewTable 3-13 lists available columns in Switch Events View Figure 3-14 Port Information View Port Information ViewPort Module signal. continued on next pagePortStats Tab on page Port World Wide NameRemoving a cable from an EPort temporarily PortStats Tab Mcast Frames Received GBIC Tab GBIC Speed ConnectorIdentifier ID NameBR Min FL Tenancies Loop TabFL Port Transfer NL Tenancies Dialog Box EnableLoop Diagnostics BypassTable 3-18 describes the fields in the Loop Diagnostics dialog box Table 3-20 describes the fields in the Bypass dialog box Fabric Watch View Fabric Watch View Figure 3-22 Alarm Notifications Tab - Fabric Watch ViewUsing Web Tools ConfigureThresholds Figure 3-23 Configure Threshold Tab with Environment Class SelectedGBIC Classes Checks or unchecks to specify whether you want this area Fabric Watch View Figure 3-24 Configure Threshold Tab with Port Class SelectedUsing Web Tools Figure 3-24 displays the thresholds for the Port class3-54 Figure 3-25 Current Settings Tab - Fabric Watch ViewUsing Web Tools Departmental Switch Models DS-16B and DS-8B Web Tools User GuideFigure 3-26 Performance View Performance ViewIn addition to the port graphs, a graph for the entire switch is provided at the bottom of the window. Resizing the window changes the size and shape of all the individual graphs Administrative Interface Administrative InterfaceAdministrative Interface Administrative Interface5. Click OK Figure 4-1 Enter Network PasswordAdministrative Interface Administrative InterfaceFigure 4-2 Switch Administration Switch AdministrationTable 4-1 describes the fields on the Switch Administration tab Reset Port DisabledIf the box is checked, disables the port Commit ConfigurationUser Administration Download File From Host Name or Host IPRemote User Name Figure 4-5 Reboot Switch Reboot SwitchTable 4-3 Firmware Upgrade Tab continued Commit Change Disable POSTReboot Switch Fastboot SwitchSNMP Administration SNMP AdministrationFigure 4-6 SNMP Administration Administrative InterfaceSystem Description Administrative Interface License AdministrationAll license keys are installed at the factory Figure 4-7 License AdministrationEnters license key to be added or removed Remote SwitchA list of the licenses installed on the switch License KeyTable 4-7 Remote Tab Fields Figure 4-8 Remote SwitchRemote Switch Figure 4-9 QuickLoop Administration QuickLoop AdministrationQuickLoop Administration Departmental Switch Models DS-16B and DS-8B Web Tools User Guide Config Admin TabFigure 4-10 Config Admin Tab Administrative InterfaceTable 4-9 Config Admin Tab Switch InformationReport 4-20 Figure 4-11 Switch Information ReportAdministrative Interface Departmental Switch Models DS-16B and DS-8B Web Tools User GuideFigure 4-12 Extended Fabric Tab Extended Fabric Tab Optional SoftwareTable 4-10 Extend Fabric Fields Table 4-10 describes the fields on the Extended Fabric tabTelnet Interface 4-24 Administrative InterfaceDepartmental Switch Models DS-16B and DS-8B Web Tools User Guide Customer Support Support Tool EMC software products are supported directly by the EMC Customer Overview of Detecting and Resolving ProblemsFigure A-1 Problem Detection and Resolution Process Overview of Detecting and Resolving ProblemsTroubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem Sending Problem Documentation ALPHANUMERIC GlossaryPage Page Page Page Page Page Page Page Page Page Character algorithm. See also 8b/10b encoding, Transmission word W Well-known address g-14 Departmental Switch Models DS-16B and DS-8B Web Tools User GuideGlossary Index