Operator’s Guide 117

 

TROUBLESHOOTING CHART, CONTINUED

 

 

 

 

 

 

 

Problem

 

Probable Cause

 

Solution

 

 

 

 

 

Paper Problems (Positioning, Feeding, Paper Out, Jamming), continued

 

 

 

 

 

Paper Does not Feed

1. Obstruction

1. Check paper path for

 

(Both On and Off Line)

2.

Mechanical or

 

obstruction.

 

 

 

 

 

 

Electronics Failure

2.

Call for service.

 

 

 

 

 

Top of Form Ignored or

1. Wrong Form Length

1. Check the "Form Length"

 

Paper Slews to Wrong

 

Setting

 

setting (Page 77) in the

 

TOF Setting

 

 

 

configuration menu.

 

 

2.

Host Changing Forms

2.

Check print driver settings of

 

 

 

Settings

 

host software. If necessary,

 

 

 

 

 

use hex dump mode (Page

 

 

 

 

 

132) to check control codes

 

 

3.

Electronic Failure

 

sent by host.

 

 

 

 

 

 

 

 

3.

Call for service.

 

 

 

 

 

 

 

Switch Panel

 

 

 

 

 

 

 

 

 

Self Test or Menu

Switch Panel or Electronics

Call for service.

 

Printout Occurs Without

Failure

 

 

 

Being Selected

 

 

 

 

 

 

 

 

 

No Response to Keys

Power Problem

Perform a Power-Up Sequence

 

(Power On, but POWER

 

 

Test (Page 131).

 

 

 

 

 

 

is Not Lit)

 

 

 

 

 

 

 

 

 

No Response to Keys

Switch Panel or Electronics

Call for service.

 

(POWER is Lit)

Failure

 

 

 

 

 

 

 

 

 

 

 

 

Paper Does not Feed

Switch Panel or Electronics

Call for service.

 

When Using Switch

Failure

 

 

 

Panel

 

 

 

 

 

 

 

 

 

 

Page 137
Image 137
Epson 4100 manual Switch Panel