108 Troubleshooting

TROUBLESHOOTING

Today's computers, printers, and other electronic equipment are, by and large, more reliable than those of just a few years ago. But still troubles occur.

If you have trouble with your printer, expect the best, not the worst, because most times the solution to the problem is quite simple.

The following table outlines most minor and major problems along with recommended solutions. If you need additional assistance, though, please call our customer service department—they are more than happy to help. (See the front of this guide for appropriate voice/fax numbers and addresses.) If you call, please have your printer model and serial numbers handy—these numbers are located on the back of the printer.

Use the following questions to begin to identify the problem with the printer:

1.If the printer is not doing anything, is it on line, turned on, plugged in?

If no power, also check fuses (Page 107) and the wall receptacle. If the POWER indicator is not lit, see "Switch Panel" (Page 127) in the troubleshooting chart.

2.Is the ON LINE indicator lit?

If not, run the power-up sequence test by simply turning off and then turning on the printer. (See "Power-Up Sequence Test," Page 131.) The ON LINE indicator flashes if the operator access door is open.

3.Are there any beeps?

If so, see "Beeps" (Page 119).

4.Are there any printed messages?

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Epson 4100 manual Troubleshooting