General Issues, No Power to Firefly | FOCUS Enhancements 3.2

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General Issues

No Power to Firefly

Firefly should automatically start up when power is applied and begin playing back video.

If there is no power indicator:

1.Confirm power sources by plugging in another electrical device.

2.Verify that electrical plug is fully seated in power supply and or the video player.

3.Test power cable in alternate device or use different power cable.

4.If there is still no power, please contact your technical support representative.

No Video Playback

Firefly should automatically begin playing videos when power is applied. Videos play off of the internal storage of the player.

If there is power to the Firefly, but no video playback:

1.Run “Play Test File”

2.To stop the test file playback, simply press any button on the front of the player. For further instructions, refer to the “Front Panel Display” chapter of this user manual.

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FOCUS Enhancements 3.2 user manual General Issues, No Power to Firefly, No Video Playback

Contents

Firefly SC and MZ Media Players Trademarks Important Safety Instructions Firefly Safety Requirements Power and Ground Requirements FCC Part 15 EN61000-3-2 Class a Statement Industry Canada Class a Warning EN55024, EN55022 Page Contents Viii Networking External Control Commands Technical Specifications Index Xii Welcome to Firefly SC and MZ Documentation Conventions Before You Start, You Will Need Quick Start Plug and Play Installation Sequence MZ RGB and Component Output Install the Firefly Quick Start Plug and Play Serial Configure for NetworkAttaching a Laptop or PC Ethernet WebView via Ethernet Port Changing TCP/IP Settings FireflySetGateway External Control CommandsFireflySetIpAddress FireflySetNetmask Install Media Messenger Setup on-board Firefly FTP Server Configure FTPConfigure Firefly Properties Configuring the Firefly FTP Server How To Create a Basic Playlist Via FTP Publish Quick Start Plug and Play Via CD/DVD Software Updating Page Encoding Requirements Encoding Requirements and Recommendations Encoding Recommendations Bit Rate Video Content Encoding Requirements and Recommendations Page Setup Procedures Accessing the WebView InterfaceConnect to the Network Establishing Communication with the Firefly Determine the Address of the Firefly Enter Your User Name and Password Forgot Name, Password, IP...??? Using the WebView Interface Media Transfer Transferring Media Webview Webview Media Transfer Summary Webview Software Update Reviewing Media and Storage Usage on the Firefly Reviewing, Previewing and Deleting Firefly Media Previewing Videos and Graphic Overlays on the Firefly Media Review Page Graphic Overlay Deleting Media from the Firefly Media Review Page Deleting Multiple Files Playlist Editor Using the Playlist Editor Adding Videos to a Playlist Creating a New PlaylistRemoving Videos from a Playlist To move a video up towards the beginning in a playlist Moving Videos Within a PlaylistShuffling Video Playback on a Channel Adding Graphic Overlays to a Playlist Webview Graphic Overlay Properties Working With Graphic Overlays in a Playlist Webview Webview Adding Scrolling Text to a Playlist Transparency Level Working With Scrolling Text in a Playlist Saving a Playlist Playing a Playlist Quickly Schedule Editor Playlist Events Editor Using the Schedule Editor Start Time Creating a New Schedule Play Once Adding an Event to a Schedule Webview Editing an Event within a Schedule Deleting an Event from a Schedule Webview Saving a Schedule Save Local Additional Saving and Loading Methods Load Local Webview Schedule Editor Video Dates Editor Assigning Dates for Video Playback Start Stop Date Description To add a date rule for a video, use the following steps To delete a date rule for a video, use the following steps Exiting the Schedule EditorTo edit a date rule for a video, use the following steps Using the Player Control Panel Diagnostics Diagnostics General Diagnostics General Diagnostics Video Diagnostics Video Webview Diagnostics Playback Diagnostics Playback Diagnostics Logging Webview Diagnostic Logs Webview General Settings System Settings Time Zone Ntsc USA Video Settings Bob Bob and Weave Settings-Audio Audio Settings Firefly Audio Configurations Settings-Control Control Settings Auto Play Settings-Network Network Settings Mode Netmask Enter the address for the proxy, in IP format Snmp Netmask Settings-Logging Logging Settings Sample from a .XML format run log Sample from a .CSV format run log Max Log MBs WebView Settings Password FTP Auto-Update Settings Screen FTP Auto-Update Settings Directory Settings-HTTP Auto Update Http Auto-Update Settings Http Update Now Button USB Devices Settings-USB Devices Settings-USB Modem USB Devices Settings Disabled On Demand Use Fixed Time Settings USB Network USB Network Settings Nameserver Multicast Settings-Multicast Port address that the multicast client will listen on Reserves MBs Settings-Advanced Advanced Settings Reset Stats Getting Started Overview Media Messenger Software Product FeaturesBenefits Manual Updating Automatic UpdatingFTP Updating Player Management FTP Server Scripts Creating a Firefly FTP Update Account File Extension Definition FTP Update Process FTP Font Files .ttf FTP Updating OrderPlaylist Parsing Routine Firefly Storage Cleanup Routine System Update CheckMulticast Updating Overview Package Mode Script Last Mode Software Update Check System Settings for Multicasting WebView Updating Direct File Access Updating 114 LOG File Reporting Run Logs Diagnostic Logs Log Format Log Default PlaylistMaximum Log File Sizes Uploading Log Files Connecting via TCP/IP Connecting via RS232 Basic Hyper Terminal Setup Playlist Playback Commands VCC Control Commands Playlistplay MpgLoad Playing Individual Files MpgLoadNext MpgClearDef MpgLoadNextDef MpgStop MpgPlay MpgPlayAll MpgSetInitOnOpen MpgBlack MpgUnblack Using Serial Commands To Create Playlists FireflyFtpUpdate Firefly System Commands MpgCallback Callback Commands MpgMute Audio and Video Setting ChangesMpgUnMute Syntax Networking CommandsFireflySetDefault FireflySetIpAddr FireflySetNetmask FireflySetGateway FireflyGetNetmask FireflySetWebEnableFireflyGetIpAddr FireflyGetGateway FireflyGetWebEnable MpgDelete Media Calls MpgDir InfoGetPlaylist Information Calls InfoGetFileInfoGetSchedule InfoGetState COM Port Settings LDV Control CommandsIntroduction Code Message Meaning Error Codes Address Arguments Command Syntax Command Summary Play PL Playback Commands Rjcr Reject Stop RJ Pause PA Stcr Still ST Search SE @CH3JF Multi-Track Jump Forward JF @CH1JR Multi-Track Jump Reverse JR 0DS Display Control DS Frame Number Request ?F Time Code Request ?T Command Response Meaning Chapter Number Request ?C Player Active Mode Request ?P Firefly Model Request ?X Load Playlist/Schedule LD VCC Commands External Control Commands Quick Reference GuideLDV Commands 160 No Power to Firefly General IssuesNo Video Playback Stuttering Files During Playback Latent Images or Flashing During Playback All files on a playlist channel must be the same type Some files in the playlist do not play FTPing Font Files .ttf Smooth TransitionsSmpte time codes are not recognized properly Filename Already Exists 165 Preventing Cabling Connection Problems Video Output Installing the MZ Functionality Content Type Format Status LED Software Update Setting Display Parameters Using Firefly MZ to Create a Layout and PlaylistCreating the Layout Go to the Layout Editor workspace Creating a MZ multi-zone Layout Create the Video Zone first Position Zones in Layout Workspace Creating the Playlist 174 Link the Playlist to the Firefly 176 Firefly MZ Tips 178 179 180 Technical Specifications 182 183 Index Index 184 185 186 170 187 Pdif 188 189 190 Page 813-0049c Focus Enhancements