Diagnostic Functions Getting Help | Fujitsu DL3800 manual

TROUBLE-SHOOTING

DIAGNOSTIC FUNCTIONS

GETTING HELP

The printer diagnostic functions are SELF-TST, HEX-DUMP, and V-ALMNT.

•SELF-TST tells you whether the printer hardware is functioning correctly. If the printer hardware is functional, any problems you are having are probably caused by incorrect printer settings, incorrect software settings, the interface, or the computer.

•HEX-DUMP allows you to determine whether the computer is sending the correct commands to the printer, and whether the printer is executing the commands correctly. This function is useful to programmers or others who understand how to interpret hex dumps.

•V-ALMNT allows you to check and, if necessary, correct the printer’s vertical print alignment.

For details on using these functions, all of which are available in the printer setup mode, see the section Using the Diagnostic Functions in Chapter 5.

If you are not able to correct a problem using this chapter, contact your dealer for assistance. Be prepared to provide the following informa- tion:

•Your printer model number, serial number, and date of manufacture. Look for this information on the rating label on the left side of the printer.

•Description of the problem

•Type of interface you are using

•Names of your software packages

•List of the printer default settings. To print the default settings, see the section Printing a List of Selected Options in Chapter 5.

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Fujitsu DL3800 manual Diagnostic Functions Getting Help

Contents

Page Fujitsu DL3700 Pro/3800 Pro Page Bescheinigung des Herstellers/Importeurs CE Declaration Energy Saving DOT Matrix Printer Manufacturers Declaration of Conformity Trademark Acknowledgement Options Printer Models Vii Organization Viii Indicated as followsUsers Table of Contents General Tips Multipart Forms Envelopes Switching to Single Sheets Switching to Continuous Forms DPL24C Plus Organization Using Setup Mode Xii Installing the Cut Sheet Feeder Installing the Color Kit Compatible Mode Nibble Mode Data Transmission Timing Factory Default SettingsSerial Options Cable Wiring Serial Protocols GL-1 Xiv Control panel Quick Reference Quick Reference Printer Operations Normal Mode Dot matrix printer Features Introduction Cut sheet feeder Options Introduction Location Selecting a Good Setting UP Checking items received Unpacking the Printer Removing the shipping restraint cardboard Checking Options and Supplies Installing the cut sheet stand Installing the Cut Sheet Stand Preparing to install the ribbon Preparing the ribbon cartridge Installing the ribbon cartridge Getting Acquainted With Your PrinterPrinter components front and right Connecting the Power Printer components rearCord Connecting the power cord Testing the Printer OfflineLoading a sheet of paper Printing the Self-Test Starting the self-test Sample self-test Setting UP Demo pattern Selecting a Parallel Interface Cable Opening the shutter Connecting the interface cable For Experienced Users Selecting AN Emulation Turn the printer on and load a sheet of paper Enter setup mode Initial printout in setup mode Select an emulation Select the MENU1 function Exit MENU1 Exit setup mode to save the emulation Setting UP Using MS-DOS to Specify Serial Interface Settings Mode LPT1=COM1 Setting UP Selecting Paper Paper Handling Overview of Paper Paper HandlingOperations Printer levers and buttons Lever/Button Purpose Action Levers and Buttons Used for Paper HandlingLF/FF Tear OFF Adjusting for Paper Adjusting the paper thickness leverThickness Using Single Sheets Paper Thickness Lever SettingsNumber of Copies Setting *2 Including the Original *1 Move the lever one setting higher Preparing to load a sheet of paper Adjusting the left margin Load Loading Paper in the Cut Sheet Feeder Option Preparing the cut sheet feeder ASF300 Preparing the cut sheet feeder ASF100 Adjusting the left margin Loading the cut sheet feeder ASF300 Loading the cut sheet feeder ASF100 Forms Using Continuous Bad placement Good placementPlacement of continuous forms Positioning the Paper Stack Preparing to load continuous forms paper Loading Continuous Forms Push Tractor and Rear Feed Positioning the tractors Adjusting the left margin Lowering the cut sheet stand Adjusting paper tension Loading Continuous Forms Pull Tractor and Bottom Feed Removing the bail roller unit Removing the tractor unit Installing the tractor unit for pull-tractor feed Opening the two holders Passing continuous forms paper from under the printer Setting continuous forms paper on the tractors Unloading Continuous Forms Tearing off continuous forms Feeding and Positioning Paper Micro Feed Failure to retract the forms paper will cause paper jams Switching to Single Sheets General Tips Tips on Paper Handling Labels Paper Handling Printing Using Commercial Software PrintingPrinter control panel Selecting MENU1 or MENU2 MENU1 MENU2 MENU1 and MENU2 Settings Draft PrestgHidrft Menu Font Locking the selected resident font Starting or Stopping PrintingStopping Printing Printing the remaining lines on a Continuing printing after supplying paper Removing Single Sheets Buffer Clearing the Print Using Setup Mode Entering Setup Mode Using Setup Mode Entering setup mode Function Purpose Setup Mode Functions List DefaultSELF-TST HEX-DUMP Select the MENU2 function Load continuous forms paper Enter setup mode Almnt Summary of setup mode Select the current emulation Exit setup mode, saving the new font and pitchChange the font to Prestige Elite Select the current print quality Setup Mode Printing a List Use the printer tear-off feature Tear OFF buttonSelected Options Select the List function Printout of factory defaults using List Deciding Which Options To ChangeRequired Options See the section Changing Configuration Adjustment Options later in thisSee the section Changing Hardware See the section Changing Print Position Using Setup Mode MENU1 and MENU2 Items and Options Quality Font TIMLS-N TIMLS-B TIMLS-I DOWNLD#Letter Report Lpi Lpi double spacing CHAR-H AttribNone Italics Condnsd Shadow Bold Autosel ColorBlack Yellow ## Colm LFT-ENDTOP-MRG ## Line USA LangugeGerman Swedish SLOV-T Languge SlovPolish POLSH-T Italian Languge FrenchSpanish DANISH1 SET CHR-SETItalic Graphic Disable EnableWidth Zerofnt LF & CR LF-CODE LF onlyRghtend Wrap OVR-PRT Select the MENU1 or MENU2 function Exit MENU1 or MENU2 PPR-OUT setting Indicator lights red, regardlessHardwre Items and Options Options Description Items Print buffer Download buffer Only for graphics application 0BYTE option is recommendedWith 128KB selected, the printer Cannot accept any download font DTR XON/XOFREV-CHL DSR Ignore Select an option for the selected item Select the Hardwre function Changing Print Position Adjustment Options Options Description Adjust Items and Options CNT-LFT CUT-LFTCUT-ADJ Select the Adjust function Exit the Adjust functionSelect an option from 1/6IN to 66/6IN Config Items and Options Changing Configuration OptionsExit setup mode, saving the top-of-form setting Check the top-of-form setting Length setting does not match Positioning will fail ifActual perforation spacing Button CutloadLoadtim Decode Areacnt SetupON-LOAD Offline CONT-PE TractorEdge Select the Config function Exit the Config functionSelect an option Select the SAVE/END function Print the Function menu Resetting Power-On Defaults Resetting Defaults Using the Diagnostic Select the Default functionFunctions Printing the Self-Test Select the SELF-TST function Examine the self-testExit the SELF-TST function Print the hex dump Select the HEX-DUMP function Exit the HEX-DUMP function Sample hex dump Checking Vertical Print Alignment V-ALMNT Adjust the vertical print alignment at correspondence speed Adjust the vertical print alignment at letter quality speedAdjust the vertical print alignment at draft speed Select the V-ALMNT function To exit the V-ALMNT function, you must exit setup mode Setup Mode ReferenceCorrect vertical print alignment Exit the V-ALMNT function Setup Mode Functions Items & Options Online Setup Differences in IBM Proprinter XL24E Emulation Japan Online Setup Mode Cleaning and Vacuuming the Printer Cleaning Printer interior Maintenance Rubber to harden Replacing the Ribbon Removing the ribbon cartridge Paper thickness lever Preparing the new ribbon cartridge Installing the new ribbon cartridge Replacing the print head Maintenance Print Quality Problems Solving Problems Print Quality Problems and Solutions TROUBLE-SHOOTINGProblem Solution Ing an Emulation in Chapter Using the Diagnostic Functions in Chapter Section Changing MENU1 and MENU2Changing MENU1 and MENU2 Options Paper Handling Problems and Solutions TROUBLE-SHOOTING Tips for clearing a jammed sheet from the printer Common cause of abnormal paper feeding Operating Problems and Solutions Ing Hardware Options in Chapter Printer Failures Error Font indicators litCOUR10 PRESTG12 Diagnostic Functions Getting Help TROUBLE-SHOOTING Single bin cut sheet feeder Installing the CUT Sheet Feeder Installing Options Installing the Color KITColor kit ribbon shift unit Seven colors are printed by command Installing Options Supplies Options Supplies Order NumberOption Order Number Description Supplies and Options Physical Specifications Functional Specifications Printer and Paper Specifications Paper thickness Command sets emulationsPaper length Number of copies Performance Specifications Form feed speed Line feed speedRibbon life Certification Print area for single sheets Paper Specifications Print area for continuous forms Type of Paper Number of Parts Thickness Do not use in high humidity environments Printer and Paper Specifications Command Sets Command Sets DPL24C Plus Function Command Print Mode ControlFujitsu DPL24C Plus Function Command Command Sets Horizontal Control ESC MESC P ESC LF Vertical Control NUL Function Command TabulationFormatting ESC O Character Set Control Color Selection Font Selection and Downloading Word ProcessingBit Selection of font Bit Print quality = 0 = 1 Quality Spacing Pitch Point Typeface Bit Font number selection Remarks Bit Font quality selection Cut Sheet Feeder Control Function Command Bit Image GraphicsInitialize Printer Bar Code Printing Ascii Selectable options in setup mode Command SHADOW, Bold NONE, ITALICS, CondnsdESC E ESC F ESC G ESC H ESC7 DC3 ENABLE, DisableESC6 SKIP, NO-SKIP ESC N ESC O IBM Proprinter XL24E Emulation DC4Height Spacing Command Sets IBM XL24E DC2ESC T ESC B NUL ESC D NUL Function Command Color Selection Code page IDESC Q # Function Command Downloading MiscellaneousBEL Command Sets ESC/P2 Epson ESC/P2Emulation Space Backspace Carriage return Set elite pitch ESC D × 256/360*1 inch Function Command Color Selection DEL ≤ character codes ≤ Command Sets ESC/P2 Graphics type m graphics ESC * m n1 n2 Command Sets ESC/P2 Parallel Interface Unidirectional forward channel mode or conventional mode Pin Return Signal Direc Description Pin No Compatible ModeInterface Information Tion Direc Description Pin No Pin ReturnSlct Inprm Pin Return Signal Direc Description Pin No Name Name Tion Busy Serial Interface Pin Signal Direc Description NameRTS CTS Serial Options DSR XON/XOFF Protocol Description Code Page 437 Character Set Character Sets 1 DPL24C Plus and Ibmê XL24E Emulation Italic and Graphics Character SetsCharacter Sets ESC/P2 Italic Character Set Character National Character Sets ALL Emulations PAGE852/PG852-T Code PAGE855 Code PAGE865 Code Page 865Nordic PAGE866 Code Page 866Cyrillic PAGE860 Code Page 860Portugal POLISH/POLSH-T Polish MAZOWIA/MAZOW-T Mazowian HUNGARY/HUNG-T Hungarian SLOV/SLOV-T Slovenian Character Sets ELOT928 Elot PG-DHN Code Page DHN IBM437 IBM IBM851 IBM Character Sets MIK Macedon MacedonianABG Decgr PG-MAC HBR DEC PAGE862 National Character Sets DPL24C Plus and IBM XL24E Emulation ESC/P2 Emulation DANISH1/NORWEGN Danish1/Norwegian DANISH2 Danish2DANISH1 Danish1 SPANSH1 Spanish1 Character Sets DANISH2 Danish2 Korea Korea Norwegn Norwegian French French National Character Legal LegalSets and Supported Resident Fonts ALL ECMA94 National Name Character set Setup menuPAGE852 PAGE855 MIK Resident font National Name Character set Setup menuABG ABY PG-MAC OCR-B OCR-A Resident Fonts Resident Fonts Courier Scalable Normal Bold ItalicBold Italic Timeless Scalable Normal A4 size Application software AsciiBaud rate Bidirectional printing Bit Bottom feed Buffer Glossary of Terms Commonly used fonts Offline Online Interface GL-5 Self-test Setup modeSeparator Serial interface Top-of-form TOF Tractor feed Unidirectional printing Top margin GL-8 Index CR-CODE Index SELF-TST Almnt Menu Power Ribbon subcassette A-1 RS-232C serial interface Others IN-8 Fujitsu Canada INC C147-E042-05EN