Solving Problems, Print Quality Problems | Fujitsu DL3800 manual

TROUBLE-SHOOTING	7
Your printer is extremely reliable, but occasional
problems may occur. You can solve many of
these problems yourself, using this chapter.
If you encounter problems that you cannot resolve,
contact your dealer for assistance.
This chapter is organized as follows:

		•	Solving problems
		•	Diagnostic functions
		•	Getting help
	SOLVING PROBLEMS	The tables in this section describe common printer problems and their
	SOLVING PROBLEMS	solutions. The following types of problems are considered:
		solutions. The following types of problems are considered:
		•	Print quality problems
		•	Paper handling problems
		•	Operating problems
		•	Printer failures

Print Quality Problems

Poor print quality or other printing problems are often caused by incorrect printer setup or incorrect software settings. A gradual decrease in print quality usually indicates a worn ribbon. Table 7.1 identifies common print quality problems and suggests solutions.

shooting	Trouble-

User's Manual

7-1

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Fujitsu DL3800 manual Solving Problems, Print Quality Problems

Contents

Page Fujitsu DL3700 Pro/3800 Pro Page Bescheinigung des Herstellers/Importeurs CE Declaration Energy Saving DOT Matrix Printer Manufacturers Declaration of Conformity Trademark Acknowledgement Options Printer Models Vii Organization Users ViiiIndicated as follows Table of Contents General Tips Multipart Forms Envelopes Switching to Single Sheets Switching to Continuous Forms DPL24C Plus Organization Using Setup Mode Xii Installing the Cut Sheet Feeder Installing the Color Kit GL-1 Factory Default SettingsCompatible Mode Nibble Mode Data Transmission Timing Serial Options Cable Wiring Serial Protocols Xiv Control panel Quick Reference Quick Reference Printer Operations Normal Mode Dot matrix printer Features Introduction Cut sheet feeder Options Introduction Location Selecting a Good Setting UP Checking items received Unpacking the Printer Removing the shipping restraint cardboard Checking Options and Supplies Installing the cut sheet stand Installing the Cut Sheet Stand Preparing to install the ribbon Preparing the ribbon cartridge Installing the ribbon cartridge Printer components front and right Getting AcquaintedWith Your Printer Cord Connecting the PowerPrinter components rear Connecting the power cord Loading a sheet of paper Testing the PrinterOffline Printing the Self-Test Starting the self-test Sample self-test Setting UP Demo pattern Selecting a Parallel Interface Cable Opening the shutter Connecting the interface cable For Experienced Users Selecting AN Emulation Turn the printer on and load a sheet of paper Enter setup mode Initial printout in setup mode Select an emulation Select the MENU1 function Exit MENU1 Exit setup mode to save the emulation Setting UP Using MS-DOS to Specify Serial Interface Settings Mode LPT1=COM1 Setting UP Selecting Paper Paper Handling Printer levers and buttons Paper HandlingOverview of Paper Operations Tear OFF Levers and Buttons Used for Paper HandlingLever/Button Purpose Action LF/FF Thickness Adjusting for PaperAdjusting the paper thickness lever Move the lever one setting higher Paper Thickness Lever SettingsUsing Single Sheets Number of Copies Setting *2 Including the Original *1 Preparing to load a sheet of paper Adjusting the left margin Load Loading Paper in the Cut Sheet Feeder Option Preparing the cut sheet feeder ASF300 Preparing the cut sheet feeder ASF100 Adjusting the left margin Loading the cut sheet feeder ASF300 Loading the cut sheet feeder ASF100 Forms Using Continuous Positioning the Paper Stack Good placementBad placement Placement of continuous forms Preparing to load continuous forms paper Loading Continuous Forms Push Tractor and Rear Feed Positioning the tractors Adjusting the left margin Lowering the cut sheet stand Adjusting paper tension Loading Continuous Forms Pull Tractor and Bottom Feed Removing the bail roller unit Removing the tractor unit Installing the tractor unit for pull-tractor feed Opening the two holders Passing continuous forms paper from under the printer Setting continuous forms paper on the tractors Unloading Continuous Forms Tearing off continuous forms Feeding and Positioning Paper Micro Feed Failure to retract the forms paper will cause paper jams Switching to Single Sheets General Tips Tips on Paper Handling Labels Paper Handling Printing Printer control panel Using Commercial SoftwarePrinting Selecting MENU1 or MENU2 MENU1 MENU2 MENU1 and MENU2 Settings Menu Font PrestgDraft Hidrft Stopping Printing Locking the selected resident fontStarting or Stopping Printing Printing the remaining lines on a Continuing printing after supplying paper Removing Single Sheets Buffer Clearing the Print Using Setup Mode Entering Setup Mode Using Setup Mode Entering setup mode Function Purpose Setup Mode Functions HEX-DUMP DefaultList SELF-TST Select the MENU2 function Load continuous forms paper Enter setup mode Almnt Summary of setup mode Select the current print quality Exit setup mode, saving the new font and pitchSelect the current emulation Change the font to Prestige Elite Setup Mode Select the List function Use the printer tear-off feature Tear OFF buttonPrinting a List Selected Options Printout of factory defaults using List Required Options Deciding Which OptionsTo Change See the section Changing Print Position Adjustment Options later in thisSee the section Changing Configuration See the section Changing Hardware Using Setup Mode MENU1 and MENU2 Items and Options Report Font TIMLS-N TIMLS-B TIMLS-I DOWNLD#Quality Letter Lpi Lpi double spacing None Italics Condnsd Shadow Bold CHAR-HAttrib Yellow ColorAutosel Black ## Line LFT-END## Colm TOP-MRG Swedish LangugeUSA German POLSH-T Languge SlovSLOV-T Polish DANISH1 Languge FrenchItalian Spanish Graphic CHR-SETSET Italic Zerofnt EnableDisable Width OVR-PRT LF-CODE LF onlyLF & CR Rghtend Wrap Select the MENU1 or MENU2 function Exit MENU1 or MENU2 Options Description Items Indicator lights red, regardlessPPR-OUT setting Hardwre Items and Options Print buffer Download buffer Cannot accept any download font 0BYTE option is recommendedOnly for graphics application With 128KB selected, the printer DSR Ignore XON/XOFDTR REV-CHL Select an option for the selected item Select the Hardwre function Changing Print Position Adjustment Options Options Description Adjust Items and Options CUT-ADJ CNT-LFTCUT-LFT Select an option from 1/6IN to 66/6IN Select the Adjust functionExit the Adjust function Check the top-of-form setting Changing Configuration OptionsConfig Items and Options Exit setup mode, saving the top-of-form setting Actual perforation spacing Length setting does not matchPositioning will fail if Decode CutloadButton Loadtim Offline SetupAreacnt ON-LOAD Edge CONT-PETractor Select an option Select the Config functionExit the Config function Select the SAVE/END function Print the Function menu Resetting Power-On Defaults Resetting Defaults Functions Using the DiagnosticSelect the Default function Printing the Self-Test Exit the SELF-TST function Select the SELF-TST functionExamine the self-test Print the hex dump Select the HEX-DUMP function Exit the HEX-DUMP function Sample hex dump Checking Vertical Print Alignment V-ALMNT Select the V-ALMNT function Adjust the vertical print alignment at letter quality speedAdjust the vertical print alignment at correspondence speed Adjust the vertical print alignment at draft speed Exit the V-ALMNT function Setup Mode ReferenceTo exit the V-ALMNT function, you must exit setup mode Correct vertical print alignment Setup Mode Functions Items & Options Online Setup Differences in IBM Proprinter XL24E Emulation Japan Online Setup Mode Cleaning and Vacuuming the Printer Cleaning Printer interior Maintenance Rubber to harden Replacing the Ribbon Removing the ribbon cartridge Paper thickness lever Preparing the new ribbon cartridge Installing the new ribbon cartridge Replacing the print head Maintenance Print Quality Problems Solving Problems Ing an Emulation in Chapter TROUBLE-SHOOTINGPrint Quality Problems and Solutions Problem Solution Changing MENU1 and MENU2 Options Using the Diagnostic Functions in ChapterSection Changing MENU1 and MENU2 Paper Handling Problems and Solutions TROUBLE-SHOOTING Tips for clearing a jammed sheet from the printer Common cause of abnormal paper feeding Operating Problems and Solutions Ing Hardware Options in Chapter PRESTG12 Error Font indicators litPrinter Failures COUR10 Diagnostic Functions Getting Help TROUBLE-SHOOTING Single bin cut sheet feeder Installing the CUT Sheet Feeder Color kit ribbon shift unit Installing OptionsInstalling the Color KIT Seven colors are printed by command Installing Options Option Order Number Description Supplies OptionsSupplies Order Number Supplies and Options Physical Specifications Functional Specifications Printer and Paper Specifications Number of copies Command sets emulationsPaper thickness Paper length Performance Specifications Certification Line feed speedForm feed speed Ribbon life Print area for single sheets Paper Specifications Print area for continuous forms Type of Paper Number of Parts Thickness Do not use in high humidity environments Printer and Paper Specifications Command Sets Fujitsu DPL24C Plus Command Sets DPL24C PlusFunction Command Print Mode Control Function Command Command Sets ESC P Horizontal ControlESC M ESC LF Vertical Control ESC O Function Command TabulationNUL Formatting Character Set Control Color Selection Bit Print quality Word ProcessingFont Selection and Downloading Bit Selection of font = 0 = 1 Quality Spacing Pitch Point Typeface Bit Font number selection Remarks Bit Font quality selection Bar Code Printing Function Command Bit Image GraphicsCut Sheet Feeder Control Initialize Printer Ascii Selectable options in setup mode Command ESC G ESC H NONE, ITALICS, CondnsdSHADOW, Bold ESC E ESC F SKIP, NO-SKIP ESC N ESC O DC3 ENABLE, DisableESC7 ESC6 Height Spacing IBM Proprinter XL24E EmulationDC4 ESC T Command Sets IBM XL24EDC2 ESC B NUL ESC D NUL ESC Q # Function Command Color SelectionCode page ID BEL Function Command DownloadingMiscellaneous Emulation Command Sets ESC/P2Epson ESC/P2 Space Backspace Carriage return Set elite pitch ESC D × 256/360*1 inch Function Command Color Selection DEL ≤ character codes ≤ Command Sets ESC/P2 Graphics type m graphics ESC * m n1 n2 Command Sets ESC/P2 Parallel Interface Unidirectional forward channel mode or conventional mode Tion Compatible ModePin Return Signal Direc Description Pin No Interface Information Inprm Pin ReturnDirec Description Pin No Slct Pin Return Signal Direc Description Pin No Name Name Tion Busy CTS Pin Signal Direc Description NameSerial Interface RTS Serial Options DSR XON/XOFF Protocol Description Code Page 437 Character Set Character Sets 1 DPL24C Plus and Ibmê XL24E Emulation Italic Character Set Character SetsItalic and Graphics Character Sets ESC/P2 Character National Character Sets ALL Emulations PAGE852/PG852-T Code PAGE855 Code PAGE865 Code Page 865Nordic PAGE866 Code Page 866Cyrillic PAGE860 Code Page 860Portugal POLISH/POLSH-T Polish MAZOWIA/MAZOW-T Mazowian HUNGARY/HUNG-T Hungarian SLOV/SLOV-T Slovenian Character Sets ELOT928 Elot PG-DHN Code Page DHN IBM437 IBM IBM851 IBM Character Sets ABG MIKMacedon Macedonian Decgr PG-MAC HBR DEC PAGE862 National Character Sets DPL24C Plus and IBM XL24E Emulation Danish1 SPANSH1 Spanish1 DANISH1/NORWEGN Danish1/Norwegian DANISH2 Danish2ESC/P2 Emulation DANISH1 Character Sets DANISH2 Danish2 Korea Korea Norwegn Norwegian French French Resident Fonts ALL Legal LegalNational Character Sets and Supported PAGE855 National Name Character set Setup menuECMA94 PAGE852 PG-MAC Resident font National Name Character set Setup menuMIK ABG ABY OCR-B OCR-A Resident Fonts Bold Italic Timeless Scalable Normal Resident FontsCourier Scalable Normal Bold Italic Baud rate Bidirectional printing Bit Bottom feed Buffer A4 size Application softwareAscii Glossary of Terms Commonly used fonts Offline Online Interface GL-5 Serial interface Setup modeSelf-test Separator Top-of-form TOF Tractor feed Unidirectional printing Top margin GL-8 Index CR-CODE Index SELF-TST Almnt Menu Power Ribbon subcassette A-1 RS-232C serial interface Others IN-8 Fujitsu Canada INC C147-E042-05EN