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Fujitsu DL3800 manual Printer Failures, Error Font indicators lit, COUR10, PRESTG12, COMP17

Models: DL3800

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TROUBLE-SHOOTING

Printer Failures

A user cannot generally resolve a problem involving defective printer hardware. On detecting a fatal error, the printer will:

•Stop printing

•Beep four times

•Turn the ONLINE indicator off

•Blink the PAPER OUT indicator (with a FONT indicator lit indicating the error type).

Table 7.4 Printer Failures

Error	FONT indicators lit

+34 V undervoltage error	COUR10
Left end sensor error	PRESTG12
Overload printing error	COMP17
RAM error	Bold PS

The following errors cause the printer to turn off the power:

•Print head error

•Space motor error

•Line feed motor error

•+34 V overvoltage error

No error condition is displayed if any of these errors occurs.

Turn the printer off and back on, then rerun the same job to check if the error was transient. If the error recurs, contact your dealer.

7-10	User's Manual

Image 164

Fujitsu DL3800 manual Printer Failures, Error Font indicators lit, COUR10, PRESTG12, COMP17

Contents

Page Fujitsu DL3700 Pro/3800 Pro Page Bescheinigung des Herstellers/Importeurs Energy Saving CE DeclarationManufacturers Declaration of Conformity DOT Matrix PrinterTrademark Acknowledgement Printer Models OptionsOrganization ViiUsers ViiiIndicated as follows Table of Contents Switching to Single Sheets Switching to Continuous Forms General Tips Multipart Forms EnvelopesUsing Setup Mode DPL24C Plus OrganizationInstalling the Cut Sheet Feeder Installing the Color Kit XiiFactory Default Settings Compatible Mode Nibble Mode Data Transmission TimingSerial Options Cable Wiring Serial Protocols GL-1Xiv Quick Reference Control panelPrinter Operations Normal Mode Quick ReferenceFeatures Dot matrix printerIntroduction Options Cut sheet feederIntroduction Selecting a Good LocationSetting UP Unpacking the Printer Checking items receivedRemoving the shipping restraint cardboard Checking Options and Supplies Installing the Cut Sheet Stand Installing the cut sheet standPreparing to install the ribbon Preparing the ribbon cartridge Installing the ribbon cartridge Printer components front and right Getting AcquaintedWith Your Printer Cord Connecting the PowerPrinter components rear Connecting the power cord Loading a sheet of paper Testing the PrinterOffline Printing the Self-Test Starting the self-test Sample self-test Setting UP Demo pattern Selecting a Parallel Interface Cable Connecting the interface cable Opening the shutterSelecting AN Emulation For Experienced UsersTurn the printer on and load a sheet of paper Initial printout in setup mode Enter setup modeSelect the MENU1 function Select an emulationExit setup mode to save the emulation Exit MENU1Setting UP Mode LPT1=COM1 Using MS-DOS to Specify Serial Interface SettingsSetting UP Paper Handling Selecting PaperPaper Handling Overview of PaperOperations Printer levers and buttonsLevers and Buttons Used for Paper Handling Lever/Button Purpose ActionLF/FF Tear OFFThickness Adjusting for PaperAdjusting the paper thickness lever Paper Thickness Lever Settings Using Single SheetsNumber of Copies Setting *2 Including the Original *1 Move the lever one setting higherAdjusting the left margin Preparing to load a sheet of paperLoad Loading Paper in the Cut Sheet Feeder Option Preparing the cut sheet feeder ASF100 Preparing the cut sheet feeder ASF300Adjusting the left margin Loading the cut sheet feeder ASF100 Loading the cut sheet feeder ASF300Using Continuous FormsGood placement Bad placementPlacement of continuous forms Positioning the Paper StackLoading Continuous Forms Push Tractor and Rear Feed Preparing to load continuous forms paperPositioning the tractors Adjusting the left margin Adjusting paper tension Lowering the cut sheet standLoading Continuous Forms Pull Tractor and Bottom Feed Removing the tractor unit Removing the bail roller unitInstalling the tractor unit for pull-tractor feed Passing continuous forms paper from under the printer Opening the two holdersSetting continuous forms paper on the tractors Unloading Continuous Forms Feeding and Positioning Paper Tearing off continuous formsMicro Feed Switching to Single Sheets Failure to retract the forms paper will cause paper jamsTips on Paper Handling General TipsLabels Paper Handling Printing Printer control panel Using Commercial SoftwarePrinting Selecting MENU1 or MENU2 MENU1 and MENU2 Settings MENU1 MENU2Prestg DraftHidrft Menu FontStopping Printing Locking the selected resident fontStarting or Stopping Printing Printing the remaining lines on a Continuing printing after supplying paper Removing Single Sheets Clearing the Print BufferUsing Setup Mode Using Setup Mode Entering Setup ModeEntering setup mode Setup Mode Functions Function PurposeDefault ListSELF-TST HEX-DUMPLoad continuous forms paper Enter setup mode Select the MENU2 functionSummary of setup mode AlmntExit setup mode, saving the new font and pitch Select the current emulationChange the font to Prestige Elite Select the current print qualitySetup Mode Use the printer tear-off feature Tear OFF button Printing a ListSelected Options Select the List functionPrintout of factory defaults using List Required Options Deciding Which OptionsTo Change Adjustment Options later in this See the section Changing ConfigurationSee the section Changing Hardware See the section Changing Print PositionUsing Setup Mode MENU1 and MENU2 Items and Options Font TIMLS-N TIMLS-B TIMLS-I DOWNLD# QualityLetter ReportLpi Lpi double spacing None Italics Condnsd Shadow Bold CHAR-HAttrib Color AutoselBlack YellowLFT-END ## ColmTOP-MRG ## LineLanguge USAGerman SwedishLanguge Slov SLOV-TPolish POLSH-TLanguge French ItalianSpanish DANISH1CHR-SET SETItalic GraphicEnable DisableWidth ZerofntLF-CODE LF only LF & CRRghtend Wrap OVR-PRTSelect the MENU1 or MENU2 function Exit MENU1 or MENU2 Indicator lights red, regardless PPR-OUT settingHardwre Items and Options Options Description ItemsPrint buffer Download buffer 0BYTE option is recommended Only for graphics applicationWith 128KB selected, the printer Cannot accept any download fontXON/XOF DTRREV-CHL DSR IgnoreSelect the Hardwre function Select an option for the selected itemChanging Print Position Adjustment Options Adjust Items and Options Options DescriptionCUT-ADJ CNT-LFTCUT-LFT Select an option from 1/6IN to 66/6IN Select the Adjust functionExit the Adjust function Changing Configuration Options Config Items and OptionsExit setup mode, saving the top-of-form setting Check the top-of-form settingActual perforation spacing Length setting does not matchPositioning will fail if Cutload ButtonLoadtim DecodeSetup AreacntON-LOAD OfflineEdge CONT-PETractor Select an option Select the Config functionExit the Config function Print the Function menu Select the SAVE/END functionResetting Defaults Resetting Power-On DefaultsFunctions Using the DiagnosticSelect the Default function Printing the Self-Test Exit the SELF-TST function Select the SELF-TST functionExamine the self-test Select the HEX-DUMP function Print the hex dumpSample hex dump Exit the HEX-DUMP functionChecking Vertical Print Alignment V-ALMNT Adjust the vertical print alignment at letter quality speed Adjust the vertical print alignment at correspondence speedAdjust the vertical print alignment at draft speed Select the V-ALMNT functionSetup Mode Reference To exit the V-ALMNT function, you must exit setup modeCorrect vertical print alignment Exit the V-ALMNT functionSetup Mode Functions Items & Options Online Setup Differences in IBM Proprinter XL24E Emulation Japan Online Setup Mode Cleaning Cleaning and Vacuuming the PrinterMaintenance Printer interiorReplacing the Ribbon Rubber to hardenPaper thickness lever Removing the ribbon cartridgePreparing the new ribbon cartridge Installing the new ribbon cartridge Replacing the print head Maintenance Solving Problems Print Quality ProblemsTROUBLE-SHOOTING Print Quality Problems and SolutionsProblem Solution Ing an Emulation in ChapterChanging MENU1 and MENU2 Options Using the Diagnostic Functions in ChapterSection Changing MENU1 and MENU2 Paper Handling Problems and Solutions TROUBLE-SHOOTING Tips for clearing a jammed sheet from the printer Common cause of abnormal paper feeding Operating Problems and Solutions Ing Hardware Options in Chapter Error Font indicators lit Printer FailuresCOUR10 PRESTG12Diagnostic Functions Getting Help TROUBLE-SHOOTING Installing the CUT Sheet Feeder Single bin cut sheet feederColor kit ribbon shift unit Installing OptionsInstalling the Color KIT Seven colors are printed by command Installing Options Option Order Number Description Supplies OptionsSupplies Order Number Supplies and Options Physical Specifications Printer and Paper Specifications Functional SpecificationsCommand sets emulations Paper thicknessPaper length Number of copiesPerformance Specifications Line feed speed Form feed speedRibbon life CertificationPaper Specifications Print area for single sheetsPrint area for continuous forms Type of Paper Number of Parts Thickness Do not use in high humidity environments Printer and Paper Specifications Command Sets Fujitsu DPL24C Plus Command Sets DPL24C PlusFunction Command Print Mode Control Command Sets Function CommandESC P Horizontal ControlESC M Vertical Control ESC LFFunction Command Tabulation NULFormatting ESC OColor Selection Character Set ControlWord Processing Font Selection and DownloadingBit Selection of font Bit Print quality= 0 = 1 Quality Spacing Pitch Point Typeface Bit Font quality selection Bit Font number selection RemarksFunction Command Bit Image Graphics Cut Sheet Feeder ControlInitialize Printer Bar Code PrintingAscii Selectable options in setup mode Command NONE, ITALICS, Condnsd SHADOW, BoldESC E ESC F ESC G ESC HDC3 ENABLE, Disable ESC7ESC6 SKIP, NO-SKIP ESC N ESC OHeight Spacing IBM Proprinter XL24E EmulationDC4 ESC T Command Sets IBM XL24EDC2 ESC D NUL ESC B NULESC Q # Function Command Color SelectionCode page ID BEL Function Command DownloadingMiscellaneous Emulation Command Sets ESC/P2Epson ESC/P2 Space Backspace Carriage return Set elite pitch ESC D × 256/360*1 inch Function Command Color Selection ≤ character codes ≤ DELCommand Sets ESC/P2 Graphics type m graphics ESC * m n1 n2 Command Sets ESC/P2 Unidirectional forward channel mode or conventional mode Parallel InterfaceCompatible Mode Pin Return Signal Direc Description Pin NoInterface Information TionPin Return Direc Description Pin NoSlct InprmPin Return Signal Direc Description Pin No Name Name Tion Busy Pin Signal Direc Description Name Serial InterfaceRTS CTSSerial Options DSR Protocol Description XON/XOFFCharacter Sets 1 DPL24C Plus and Ibmê XL24E Emulation Code Page 437 Character SetCharacter Sets Italic and GraphicsCharacter Sets ESC/P2 Italic Character SetCharacter National Character Sets ALL Emulations PAGE852/PG852-T Code PAGE855 Code PAGE860 Code Page 860Portugal PAGE865 Code Page 865Nordic PAGE866 Code Page 866CyrillicHUNGARY/HUNG-T Hungarian SLOV/SLOV-T Slovenian POLISH/POLSH-T Polish MAZOWIA/MAZOW-T MazowianCharacter Sets IBM437 IBM IBM851 IBM ELOT928 Elot PG-DHN Code Page DHNCharacter Sets ABG MIKMacedon Macedonian PG-MAC DecgrPAGE862 HBR DECNational Character Sets DPL24C Plus and IBM XL24E Emulation DANISH1/NORWEGN Danish1/Norwegian DANISH2 Danish2 ESC/P2 EmulationDANISH1 Danish1 SPANSH1 Spanish1Character Sets Norwegn Norwegian French French DANISH2 Danish2 Korea KoreaLegal Legal National CharacterSets and Supported Resident Fonts ALLNational Name Character set Setup menu ECMA94PAGE852 PAGE855Resident font National Name Character set Setup menu MIKABG ABY PG-MACResident Fonts OCR-B OCR-ABold Italic Timeless Scalable Normal Resident FontsCourier Scalable Normal Bold Italic Baud rate Bidirectional printing Bit Bottom feed Buffer A4 size Application softwareAscii Glossary of Terms Commonly used fonts Interface Offline OnlineGL-5 Setup mode Self-testSeparator Serial interfaceTop margin Top-of-form TOF Tractor feed Unidirectional printingGL-8 Index Index CR-CODESELF-TST Almnt Menu Power Ribbon subcassette A-1 RS-232C serial interface Others IN-8 Fujitsu Canada INC C147-E042-05EN