Fujitsu V01 manual 109

Models: V01

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Chapter 4 Troubleshooting

 

 

 

 

 

 

 

 

 

Classification

Symptom

Check

Corrective action

 

 

 

 

Video

No video is

Is the monitor power on?

Check the monitor power and operation.

 

 

 

 

 

output

Is IP-900 series power on?

Confirm that the PWR-LED is on.

 

 

 

 

(black screen)

Is IP-900 series correctly

Check the connection between the IP-900 series

 

 

 

 

 

connected to the monitor?

and monitor.

 

 

 

 

Blue/gray

Has decoding started?

See Section 3.5.3, "Operation & Status

 

 

 

 

screen is

 

(Decoder)," and confirm that "Normal

 

 

 

 

output.

 

(Receiving)" is displayed for "Decoding."

 

 

 

 

 

Is the setup normal?

Check the streaming address and port number

 

 

 

 

 

 

settings.

 

 

 

 

 

Is "Operating" displayed

Confirm that the streaming source device is

 

 

 

 

 

for "Encoding" on the

distributing streams. In the case of the IP-900

 

 

 

 

 

streaming source device?

series encoder, see Section 3.3.4, "Operation &

 

 

 

 

 

 

Status (Encoder)" and confirm that "Operating" is

 

 

 

 

 

 

displayed for "Encoding."

 

 

 

 

 

 

In the case of Unicast, confirm that the number of

 

 

 

 

 

 

possible streams of encoder is observed.

 

 

 

 

Only color

Is the video input of the

In the case of IP-900 seriese encoder, if video

 

 

 

 

bars are

source device normal?

input is not received, the encoder outputs color

 

 

 

 

displayed.

 

bars or gray view according to the setting of

 

 

 

 

 

 

"Display when no video signal input" on the AV

 

 

 

 

 

 

input setup page. Check video input.

 

 

 

 

 

Is the copy protected

The HDMI signal protected by HDCP

 

 

 

 

 

content like DVD input to

(High-bandwidth Digital Copy Protection system)

 

 

 

 

 

HDMI interface?

cannot be input to IP-900 series from the view

 

 

 

 

 

 

point of the copy right protection.

 

 

 

 

 

 

Check video input.

 

 

 

 

Receiving

Is a receiving error present?

Check the number of data packets received

 

 

 

 

video

 

(decoder information) according to Section

 

 

 

 

sometime

 

3.2.11, "Performance Statistics."

 

 

 

 

stops or video

 

Display the Performance Summary frame several

 

 

 

 

image is

 

times. If the number of data packets lost is

 

 

 

 

unstable.

 

counted up, the network load may be high or there

 

 

 

 

 

 

may be a problem with the setting. Consult your

 

 

 

 

 

 

network administrator.

 

 

 

 

 

Is the MTU size too small?

Use the size recommended for the network used.

 

 

 

Audio

No sound is

Is IP-900 series power on?

Confirm that the PWR LED is on.

 

 

 

 

generated.

Is IP-900 series correctly

Check the connection between IP-900 series and

 

 

 

 

 

connected to the speaker?

speaker.

 

 

 

 

 

Is the volume of the speaker

Check the volume of the speaker.

 

 

 

 

 

used too low?

 

 

 

 

 

 

 

Is an alarm generated on the

If an alarm is generated, see the operating manual

 

 

 

 

 

streaming source device?

of the streaming source device.

 

 

 

 

 

Is the streaming source device

Check the connection of the audio cable.

 

 

 

 

 

correctly connected to the

 

 

 

 

 

 

 

audio source?

 

 

 

 

 

 

Noise is

Disconnect the audio output

If noise does not disappear even after the cable is

 

 

 

 

generated.

cable from IP-900 series Does

disconnected, check the audio cable and audio

 

 

 

 

 

it eliminate the noise?

output equipment.

 

 

 

 

 

Is a receiving error present?

Check the number of data packets received

 

 

 

 

 

 

(decoder information) according to Section 3.2.11,

 

 

 

 

 

 

"Performance Statistics."

 

 

 

 

 

 

Display the Performance Statistics frame several

 

 

 

 

 

 

times. If the number of data packets lost is counted

 

 

 

 

 

 

up, the network load may be high or there may be a

 

 

 

 

 

 

problem with the setting. Consult your network

 

 

 

 

 

 

administrator.

 

 

 

Data

Data

Is the port setting normal?

Check the setting according to Section 3.2.6, "Data

 

 

 

 

communication

Is the port setting consistent

Port."

 

 

 

 

is disabled.

with the destination device?

 

 

 

IP-900 Series

109

Page 115
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Fujitsu V01 manual 109