Troubleshooting
Initial Set Up
Maintenance
General Information
HP Print Server Appliance Documentation For Firmware Version
Product Overview
Product Introduction
Operation and Management
Product Description
Compatibility with Other Non-HP Print Servers
Product Updates
Compatibility with HP Print Servers
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Product Specifications
Model Number
Language Options and Power Cord Requirements
System Requirements
Supported Web Browsers
Supported Clients
Supported Printers
What Ships in the Box
Security Features
Physical Specifications
Safety Certifications
Electrical Specifications
Environmental Specifications
Supported Web Browsers
Accessing the Web Interface
Web Interface for the PSA
Menu
Print Services
Diagnostics
Overview
System Load
Print Server Name
Appliance Status
Disk Usage
Changing the Date and Time
System Messages for Date and Time
What Ships in the Box
Steps for Installation and Configuration
Getting Started
Install printers on clients Back up the settings
Installing Printers on Clients
Bypassing Point and Print
For Windows 2000 and XP Clients
For Windows NT Clients
Configuring Printing for Unix Clients
Configuring Print Queues for BSD-like Systems
Be sure to check the box Remote Printer is on a BSD System
Configuring Print Queues Using SAM HP-UX Systems
Complete the Add Remote Printer/Plotter screen
Printing a Test File
Lpr -Pprintername filename
LEDs
LED Name Description
Power LED
Power Button Starting Up and Shutting Down the PSA
Enter and Cancel Buttons
Front Panel Display
Making Entries
Direction Buttons
Numeric Keypad
Messages on the Front Panel
Starting Front Panel Operation
Configuring the IP Address Using the Front Panel
Configuring the IP Address
Display Action
Display Action
Setting or Changing the Front Panel Password
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Rackmount Installation
Hardware Installation
Desktop/Rack Shelf/Under-Printer Installation
Cable Connections
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TCP/IP and DNS Settings
TCP/IP and DNS Settings
Manually specify IP information
Subnet Mask
Configuring the PSA Using the Web Interface
At a workstation, access the web browser
Microsoft Network Settings Field Name Description
Microsoft Network Settings
Microsoft Network Settings
Print Server
Workgroup Enable
Authentication Automatically
Appliance Name
Specified
Administrator Name Domain
Administrator Password
Membership
Microsoft Windows Domain Authentication Features
Adding the PSA to a Domain
Enabling and Disabling Microsoft Domain Security
Granting Printer Access or Authority to Users and Groups
Administrator Accounts for the PSA
LPD
LPD Printing
Enable LPD printing from ALL hosts
LPD Settings
Field Name Description Disable LPD printing
Enable LPD printing from specified hosts
Configuring LPD Printing
Snmp Traps
Snmp Settings
Snmp and the PSA
Authentication Key
Snmp Settings
Field Name Description Enable SNMPv3
User Name
LogEventCriticalAlert
ColdStart Status current
TrapTest
SNMPv3
Initial Account Creation Through the PSAs Web Interface
Removing the SNMPv3 Account
Print Share List
Print Shares
Print Shares Option
Active
Field Description Names Share
Status
Adding a Print Share to the PSA
Delete
HP LaserJet Printers
HP Business Inkjet Printers
HP Color LaserJet Printers
Field Names Description
TCP/IP and DNS Settings
Add Print Share of 3
Add Print Share of 3 Field Names Description
Description optional
My Network Places
Network Places
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Viewing and Managing Print Jobs
Print Jobs
Print Share Properties
Properties
Displayed in Network Neighborhood or in My Network Places
Printer Network Connector
Prevent the print share from being used, just from being
Pause printing from this print share
Printer Driver
Drivers Field Name Description
Print Share Security
Print Share Security
Select Access Type
Domain Members
Printer Driver Management
System Messages for Driver Management
Com/go/psawhitepapers
Psawhitepapers
Client side rendering
Adding a New Printer Driver
Adding a New Printer Driver
New Printer Driver Field Name Description
Drivers Highlight the driver to install and click
New Printer Driver Field Name Description
Installing Printer Drivers
Driver Name Mismatch
Security Warning When Adding New Drivers
Resolution
Scenario
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Configuring the Administrator Account
Administrator Accounts
Local Administrator Accounts
Adding a Local Administrator Account
Confirm Password
Field Names Description Administrator Name
Deleting a Local Administrator Account
Local Administrator Password
Domain Administrator Accounts
Adding a Domain Administrator Account
Select Accounts from
Domain Members
Basic Authentication
Single Sign-On SSO
Configuring Internet Explorer
SSL Certificate
SSL Certificates
SSL Certificate
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Viewing the SSL Certificate
Requesting a New Certificate
Days
Creating a Self-Signed Certificate
Self-Signed Certificate Field Names Description
Requesting a Signed Certificate from a Certificate Authority
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Installing a Certificate from a Certificate Authority
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Backing Up Network Settings and Printer Information
Resetting the PSA to Factory Defaults Front Panel
Restore Configuration Successful window appears. Click
Restarting or Rebooting the PSA
Upgrading the Firmware on the PSA
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System Summary
TCP/IP Network Configuration Information
Microsoft Network Configuration Information
Snmp Traps Information
LPD Configuration Information
Installed Printer Drivers Information
Diagnostic Report
System
Domain Controllers
Printer Status
Full
Event Log
Event Log Messages
Buttons on the Event Log
Button Description Name
Fields on the Event Log
Event Log Filters
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Completed non-standard startup -- followed abrupt shutdown
Initiated standard shutdown
Completed standard startup
Shutdown initiated. UPS battery run time expired
Running on UPS battery due to power failure
Shutdown initiated due to low UPS battery
Shutdown cancelled. Normal power restored
Category Networking
Cannot communicate with domain controller Level Error
Cannot communicate with any domain controllers
Category Security
Action
Action
Failed Wins name resolution Level Error Category Networking
Controller, the PSA will not be able to authenticate users
Cannot communicate with any Wins servers
Cannot communicate with any DNS servers
Authentication failed Level Error Category Security
Action
Action
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Detected printer problem
Deleted printer
Changed IP address
Added printer
Deleted printer driver
Upgraded firmware
Changed printer IP address
Cleared log file
Added administrator account
Backed up settings
Failed to restore settings from backup file
Changed Wins server address
Deleted administrator account
Enabled NT domain authentication
Changed Windows domain or workgroup name
Added account in NT domain
Disabled NT domain authentication
Enabled LPD printing for all hosts
Set NT user capabilities
Enabled LPD printing for specified hosts
Disabled LPD printing for all hosts
Failed to create NT domain machine account
Failed to join NT domain
Changed PSA name
Changed time
Removed administrator access from domain accounts
Security--Administrators Changed DNS server address
Changed SSL encryption level
Installed self-signed certificate
Installed certificate from a certificate signing authority
Enabled Snmp v1/v2
Disabled Snmp v1/v2
Added destination to Snmp trap notification list
Enabled Snmp v3
Disabled Snmp v3
Removed destination from Snmp trap notification list
Added Wins server
Enabled redirection to Https
Disabled redirection to Https
Deleted Wins server
Added DNS server
Failed to upgrade firmware
Failed to backup settings
Deleted DNS server
Joined NT domain
Installed printer driver
Created NT domain account
Printer driver installation failed Level Error
Initialized printer driver
Action
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System Messages
Add Printer Wizard and Add Driver Wizard
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Installing driver Informational Installing Printer Drivers
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Print Shares
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Driver Management
Date / Time
TCP/IP and DNS Settings
Microsoft Network Settings
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Snmp Settings
LPD Printing
Administrators
Joined to domain controllers
Backup, Restore, Upgrade, and Restart Pages
SSL Certificate
Backup, Restore, Upgrade in progress
Cposupport
Event Log
# Condition
Troubleshooting the HP Print Server Appliance
Hardware Problems
Configuration Problems
Num. Condition Possible Cause/Solution
To find the PSA more quickly
Sharing tab
General tab
Scheduling tab
Security tab
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Printing Problems
Num. Condition
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Verify the DNS lookup tables using the following steps
Initialize the driver for that printer
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Printer Driver Problems
Download the latest firmware for the PSA
Administrators-Add Domain Accounts page in the PSAs web
LED Problem Conditions
Security Problems
About the Indicator Lights LEDs
LED Normal Conditions
Printing
Frequently Asked Questions
Configuration
Printer Driver
Can I use Web Jetadmin to manage my PSA?
Power Outages
Answers Configuration
Can the PSA integrate into a Windows 2000 environment?
Can the PSA be configured via TELNET?
Can I use a hyphen in the PSA name?
Is the PSA compatible with non-HP print servers?
How are print jobs sent to the PSA?
Can the PSA accept print jobs from Unix clients?
Can I print in a Novell environment?
Verify the DNS lookup tables using the following steps
Printer Drivers
Jobs are getting stuck on the PSA for one of my printers
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How do I connect an uninterruptible power supply UPS?
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Contact HP
HP Product Duration of Limited Warranty
Warranty, Regulatory, and Licensing Information
Hewlett-Packard Limited Warranty Statement
Local Warranty Statements
Regulatory Statements FCC Statement USA
Electromagnetic Emissions
Safety Certifications
European Community
Australia
Signature of HP Representative
HP Limited Warranty/Limitation of Liability
Trademarks and Copyrights
HP Software License
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Other Software Licenses
412 268-4387, fax 412 268-7395 tech-transfer@andrew.cmu.edu
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GNU General Public License
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GNU General Public License
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GNU Library General Public License
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Copyright c 2000 Gregory Trubetskoy. All rights reserved
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