Troubleshooting
Initial Set Up
Maintenance
General Information
 HP Print Server Appliance Documentation For Firmware Version
 Product Overview
Product Introduction
 Operation and Management
Product Description
 Compatibility with Other Non-HP Print Servers
Product Updates
Compatibility with HP Print Servers
Page
 Product Specifications
Model Number
 Language Options and Power Cord Requirements
System Requirements
 Supported Web Browsers
Supported Clients
Supported Printers
What Ships in the Box
 Security Features
Physical Specifications
 Safety Certifications
Electrical Specifications
Environmental Specifications
 Supported Web Browsers
Accessing the Web Interface
Web Interface for the PSA
 Menu
Print Services
Diagnostics
Overview
 System Load
Print Server Name
Appliance Status
Disk Usage
 Changing the Date and Time
 System Messages for Date and Time
 What Ships in the Box
Steps for Installation and Configuration
Getting Started
 Install printers on clients Back up the settings
 Installing Printers on Clients
 Bypassing Point and Print
For Windows 2000 and XP Clients
 For Windows NT Clients
Configuring Printing for Unix Clients
Configuring Print Queues for BSD-like Systems
 Be sure to check the box Remote Printer is on a BSD System
Configuring Print Queues Using SAM HP-UX Systems
Complete the Add Remote Printer/Plotter screen
Printing a Test File
 Lpr -Pprintername filename
 LEDs
LED Name Description
 Power LED
Power Button Starting Up and Shutting Down the PSA
Enter and Cancel Buttons
Front Panel Display
 Making Entries
Direction Buttons
Numeric Keypad
Messages on the Front Panel
 Starting Front Panel Operation
Configuring the IP Address Using the Front Panel
Configuring the IP Address
Display Action
 Display Action
 Setting or Changing the Front Panel Password
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 Rackmount Installation
Hardware Installation
Desktop/Rack Shelf/Under-Printer Installation
 Cable Connections
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 TCP/IP and DNS Settings
TCP/IP and DNS Settings
 Manually specify IP information
Subnet Mask
 Configuring the PSA Using the Web Interface
At a workstation, access the web browser
 Microsoft Network Settings Field Name Description
Microsoft Network Settings
Microsoft Network Settings
 Print Server
Workgroup Enable
Authentication Automatically
Appliance Name
 Specified
Administrator Name Domain
Administrator Password
Membership
 Microsoft Windows Domain Authentication Features
 Adding the PSA to a Domain
Enabling and Disabling Microsoft Domain Security
 Granting Printer Access or Authority to Users and Groups
Administrator Accounts for the PSA
 LPD
LPD Printing
 Enable LPD printing from ALL hosts
LPD Settings
Field Name Description Disable LPD printing
Enable LPD printing from specified hosts
 Configuring LPD Printing
 Snmp Traps
Snmp Settings
Snmp and the PSA
 Authentication Key
Snmp Settings
Field Name Description Enable SNMPv3
User Name
 LogEventCriticalAlert
ColdStart Status current
TrapTest
 SNMPv3
 Initial Account Creation Through the PSAs Web Interface
 Removing the SNMPv3 Account
 Print Share List
Print Shares
Print Shares Option
 Active
Field Description Names Share
Status
 Adding a Print Share to the PSA
Delete
 HP LaserJet Printers
HP Business Inkjet Printers
HP Color LaserJet Printers
 Field Names Description
TCP/IP and DNS Settings
Add Print Share of 3
 Add Print Share of 3 Field Names Description
Description optional
 My Network Places
Network Places
Page
 Viewing and Managing Print Jobs
Print Jobs
 Print Share Properties
Properties
 Displayed in Network Neighborhood or in My Network Places
Printer Network Connector
Prevent the print share from being used, just from being
Pause printing from this print share
 Printer Driver
Drivers Field Name Description
 Print Share Security
 Print Share Security
Select Access Type
Domain Members
 Printer Driver Management
System Messages for Driver Management
 Com/go/psawhitepapers
 Psawhitepapers
Client side rendering
 Adding a New Printer Driver
 Adding a New Printer Driver
New Printer Driver Field Name Description
 Drivers Highlight the driver to install and click
 New Printer Driver Field Name Description
 Installing Printer Drivers
 Driver Name Mismatch
Security Warning When Adding New Drivers
Resolution
Scenario
Page
 Configuring the Administrator Account
Administrator Accounts
 Local Administrator Accounts
Adding a Local Administrator Account
 Confirm Password
 Field Names Description Administrator Name
Deleting a Local Administrator Account
Local Administrator Password
 Domain Administrator Accounts
Adding a Domain Administrator Account
 Select Accounts from
Domain Members
 Basic Authentication
Single Sign-On SSO
 Configuring Internet Explorer
 SSL Certificate
SSL Certificates
SSL Certificate
Page
 Viewing the SSL Certificate
 Requesting a New Certificate
 Days
Creating a Self-Signed Certificate
Self-Signed Certificate Field Names Description
 Requesting a Signed Certificate from a Certificate Authority
Page
 Installing a Certificate from a Certificate Authority
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 Backing Up Network Settings and Printer Information
 Resetting the PSA to Factory Defaults Front Panel
Restore Configuration Successful window appears. Click
 Restarting or Rebooting the PSA
Upgrading the Firmware on the PSA
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 System Summary
 TCP/IP Network Configuration Information
 Microsoft Network Configuration Information
 Snmp Traps Information
 LPD Configuration Information
 Installed Printer Drivers Information
 Diagnostic Report
 System
 Domain Controllers
 Printer Status
 Full
 Event Log
Event Log Messages
 Buttons on the Event Log
Button Description Name
 Fields on the Event Log
 Event Log Filters
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 Completed non-standard startup -- followed abrupt shutdown
Initiated standard shutdown
Completed standard startup
 Shutdown initiated. UPS battery run time expired
Running on UPS battery due to power failure
Shutdown initiated due to low UPS battery
 Shutdown cancelled. Normal power restored
 Category Networking
 Cannot communicate with domain controller Level Error
Cannot communicate with any domain controllers
 Category Security
Action
 Action
 Failed Wins name resolution Level Error Category Networking
 Controller, the PSA will not be able to authenticate users
 Cannot communicate with any Wins servers
 Cannot communicate with any DNS servers
 Authentication failed Level Error Category Security
 Action
 Action
Page
 Detected printer problem
 Deleted printer
Changed IP address
Added printer
 Deleted printer driver
Upgraded firmware
Changed printer IP address
Cleared log file
 Added administrator account
Backed up settings
Failed to restore settings from backup file
 Changed Wins server address
Deleted administrator account
Enabled NT domain authentication
Changed Windows domain or workgroup name
 Added account in NT domain
Disabled NT domain authentication
Enabled LPD printing for all hosts
 Set NT user capabilities
Enabled LPD printing for specified hosts
Disabled LPD printing for all hosts
Failed to create NT domain machine account
 Failed to join NT domain
Changed PSA name
 Changed time
Removed administrator access from domain accounts
Security--Administrators Changed DNS server address
Changed SSL encryption level
 Installed self-signed certificate
Installed certificate from a certificate signing authority
 Enabled Snmp v1/v2
Disabled Snmp v1/v2
 Added destination to Snmp trap notification list
Enabled Snmp v3
Disabled Snmp v3
Removed destination from Snmp trap notification list
 Added Wins server
Enabled redirection to Https
Disabled redirection to Https
Deleted Wins server
 Added DNS server
Failed to upgrade firmware
Failed to backup settings
Deleted DNS server
 Joined NT domain
Installed printer driver
Created NT domain account
 Printer driver installation failed Level Error
Initialized printer driver
 Action
Page
 System Messages
Add Printer Wizard and Add Driver Wizard
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Page
Page
 Installing driver Informational Installing Printer Drivers
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Page
 Print Shares
Page
 Driver Management
 Date / Time
 TCP/IP and DNS Settings
Microsoft Network Settings
Page
 Snmp Settings
LPD Printing
 Administrators
Joined to domain controllers
 Backup, Restore, Upgrade, and Restart Pages
SSL Certificate
 Backup, Restore, Upgrade in progress
 Cposupport
 Event Log
 # Condition
Troubleshooting the HP Print Server Appliance
Hardware Problems
 Configuration Problems
Num. Condition Possible Cause/Solution
 To find the PSA more quickly
 Sharing tab
General tab
Scheduling tab
Security tab
Page
 Printing Problems
Num. Condition
Page
 Verify the DNS lookup tables using the following steps
Initialize the driver for that printer
Page
 Printer Driver Problems
Download the latest firmware for the PSA
 Administrators-Add Domain Accounts page in the PSAs web
 LED Problem Conditions
Security Problems
About the Indicator Lights LEDs
LED Normal Conditions
 Printing
Frequently Asked Questions
Configuration
 Printer Driver
 Can I use Web Jetadmin to manage my PSA?
Power Outages
Answers Configuration
 Can the PSA integrate into a Windows 2000 environment?
Can the PSA be configured via TELNET?
Can I use a hyphen in the PSA name?
Is the PSA compatible with non-HP print servers?
 How are print jobs sent to the PSA?
Can the PSA accept print jobs from Unix clients?
Can I print in a Novell environment?
 Verify the DNS lookup tables using the following steps
 Printer Drivers
Jobs are getting stuck on the PSA for one of my printers
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 How do I connect an uninterruptible power supply UPS?
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 Contact HP
 HP Product Duration of Limited Warranty
Warranty, Regulatory, and Licensing Information
Hewlett-Packard Limited Warranty Statement
 Local Warranty Statements
Regulatory Statements FCC Statement USA
 Electromagnetic Emissions
Safety Certifications
European Community
Australia
 Signature of HP Representative
 HP Limited Warranty/Limitation of Liability
Trademarks and Copyrights
 HP Software License
Page
 Other Software Licenses
 412 268-4387, fax 412 268-7395 tech-transfer@andrew.cmu.edu
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 GNU General Public License
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 GNU General Public License
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 GNU Library General Public License
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 Copyright c 2000 Gregory Trubetskoy. All rights reserved
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