Action | HP 4250 instruction

Cannot communicate with the printer (300)

Level: Error

Category: Networking

Description: Communications between the PSA and the printer were interrupted while the PSA was sending a print job to the printer. This could be due to a potential printer problem.

Action:

●Make sure the printer is plugged in and turned on.

●Make sure the IP address entered is the correct IP address for the printer.

●Check the cables for the PSA and the printer to make sure they are connected and secure.

Failed DNS name resolution (301)

Level: Error

Category: Networking

Description:

●The IP address and host name of the printer were incorrect (see the TCP/IP and DNS page (in the web interface under Networking).

●The DNS server configuration was incorrect.

Action: One or more of the following may apply:

●Use the IP address rather than the host name.

●Check the IP address and host name of the printer on the printer's Properties page (in the web interface under Print Services-->Print Shares).

●Check the DNS Address and DNS Domain Name on the TCP/IP and DNS page (in the web interface under Networking). Note that only alphanumeric characters

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HP 4250 manual Action

Contents

Troubleshooting Initial Set UpMaintenance General Information HP Print Server Appliance Documentation For Firmware Version Product Overview Product Introduction Operation and Management Product Description Product Updates Compatibility with HP Print ServersCompatibility with Other Non-HP Print Servers Page Product Specifications Model Number Language Options and Power Cord Requirements System Requirements Supported Web Browsers Supported ClientsSupported Printers What Ships in the Box Security Features Physical Specifications Electrical Specifications Environmental SpecificationsSafety Certifications Accessing the Web Interface Web Interface for the PSASupported Web Browsers Menu Print ServicesDiagnostics Overview System Load Print Server NameAppliance Status Disk Usage Changing the Date and Time System Messages for Date and Time Steps for Installation and Configuration Getting StartedWhat Ships in the Box Install printers on clients Back up the settings Installing Printers on Clients Bypassing Point and Print For Windows 2000 and XP Clients Configuring Printing for Unix Clients Configuring Print Queues for BSD-like SystemsFor Windows NT Clients Be sure to check the box Remote Printer is on a BSD System Configuring Print Queues Using SAM HP-UX SystemsComplete the Add Remote Printer/Plotter screen Printing a Test File Lpr -Pprintername filename LEDs LED Name Description Power LED Power Button Starting Up and Shutting Down the PSAEnter and Cancel Buttons Front Panel Display Making Entries Direction ButtonsNumeric Keypad Messages on the Front Panel Starting Front Panel Operation Configuring the IP Address Using the Front PanelConfiguring the IP Address Display Action Display Action Setting or Changing the Front Panel Password Page Hardware Installation Desktop/Rack Shelf/Under-Printer InstallationRackmount Installation Cable Connections Page TCP/IP and DNS Settings TCP/IP and DNS Settings Manually specify IP information Subnet Mask Configuring the PSA Using the Web Interface At a workstation, access the web browser Microsoft Network Settings Microsoft Network SettingsMicrosoft Network Settings Field Name Description Print Server Workgroup EnableAuthentication Automatically Appliance Name Specified Administrator Name DomainAdministrator Password Membership Microsoft Windows Domain Authentication Features Adding the PSA to a Domain Enabling and Disabling Microsoft Domain Security Granting Printer Access or Authority to Users and Groups Administrator Accounts for the PSA LPD LPD Printing Enable LPD printing from ALL hosts LPD SettingsField Name Description Disable LPD printing Enable LPD printing from specified hosts Configuring LPD Printing Snmp Settings Snmp and the PSASnmp Traps Authentication Key Snmp SettingsField Name Description Enable SNMPv3 User Name ColdStart Status current TrapTestLogEventCriticalAlert SNMPv3 Initial Account Creation Through the PSAs Web Interface Removing the SNMPv3 Account Print Shares Print Shares OptionPrint Share List Field Description Names Share StatusActive Adding a Print Share to the PSA Delete HP Business Inkjet Printers HP Color LaserJet PrintersHP LaserJet Printers TCP/IP and DNS Settings Add Print Share of 3Field Names Description Add Print Share of 3 Field Names Description Description optional My Network Places Network PlacesPage Viewing and Managing Print Jobs Print Jobs Print Share Properties Properties Displayed in Network Neighborhood or in My Network Places Printer Network ConnectorPrevent the print share from being used, just from being Pause printing from this print share Printer Driver Drivers Field Name Description Print Share Security Select Access Type Domain MembersPrint Share Security Printer Driver Management System Messages for Driver Management Com/go/psawhitepapers Psawhitepapers Client side rendering Adding a New Printer Driver Adding a New Printer Driver New Printer Driver Field Name Description Drivers Highlight the driver to install and click New Printer Driver Field Name Description Installing Printer Drivers Driver Name Mismatch Security Warning When Adding New DriversResolution ScenarioPage Configuring the Administrator Account Administrator Accounts Local Administrator Accounts Adding a Local Administrator Account Confirm Password Deleting a Local Administrator Account Local Administrator PasswordField Names Description Administrator Name Domain Administrator Accounts Adding a Domain Administrator Account Select Accounts from Domain Members Basic Authentication Single Sign-On SSO Configuring Internet Explorer SSL Certificates SSL CertificateSSL Certificate Page Viewing the SSL Certificate Requesting a New Certificate Creating a Self-Signed Certificate Self-Signed Certificate Field Names DescriptionDays Requesting a Signed Certificate from a Certificate Authority Page Installing a Certificate from a Certificate Authority Page Backing Up Network Settings and Printer Information Resetting the PSA to Factory Defaults Front Panel Restore Configuration Successful window appears. Click Restarting or Rebooting the PSA Upgrading the Firmware on the PSAPage System Summary TCP/IP Network Configuration Information Microsoft Network Configuration Information Snmp Traps Information LPD Configuration Information Installed Printer Drivers Information Diagnostic Report System Domain Controllers Printer Status Full Event Log Event Log Messages Buttons on the Event Log Button Description Name Fields on the Event Log Event Log Filters Page Initiated standard shutdown Completed standard startupCompleted non-standard startup -- followed abrupt shutdown Running on UPS battery due to power failure Shutdown initiated due to low UPS batteryShutdown initiated. UPS battery run time expired Shutdown cancelled. Normal power restored Category Networking Cannot communicate with domain controller Level Error Cannot communicate with any domain controllers Category Security Action Action Failed Wins name resolution Level Error Category Networking Controller, the PSA will not be able to authenticate users Cannot communicate with any Wins servers Cannot communicate with any DNS servers Authentication failed Level Error Category Security Action Action Page Detected printer problem Changed IP address Added printerDeleted printer Deleted printer driver Upgraded firmwareChanged printer IP address Cleared log file Backed up settings Failed to restore settings from backup fileAdded administrator account Changed Wins server address Deleted administrator accountEnabled NT domain authentication Changed Windows domain or workgroup name Disabled NT domain authentication Enabled LPD printing for all hostsAdded account in NT domain Set NT user capabilities Enabled LPD printing for specified hostsDisabled LPD printing for all hosts Failed to create NT domain machine account Failed to join NT domain Changed PSA name Changed time Removed administrator access from domain accountsSecurity--Administrators Changed DNS server address Changed SSL encryption level Installed self-signed certificate Installed certificate from a certificate signing authority Enabled Snmp v1/v2 Disabled Snmp v1/v2 Added destination to Snmp trap notification list Enabled Snmp v3Disabled Snmp v3 Removed destination from Snmp trap notification list Added Wins server Enabled redirection to HttpsDisabled redirection to Https Deleted Wins server Added DNS server Failed to upgrade firmwareFailed to backup settings Deleted DNS server Installed printer driver Created NT domain accountJoined NT domain Printer driver installation failed Level Error Initialized printer driver Action Page System Messages Add Printer Wizard and Add Driver WizardPage Page Page Installing driver Informational Installing Printer Drivers Page Page Print Shares Page Driver Management Date / Time TCP/IP and DNS Settings Microsoft Network SettingsPage Snmp Settings LPD Printing Administrators Joined to domain controllers Backup, Restore, Upgrade, and Restart Pages SSL Certificate Backup, Restore, Upgrade in progress Cposupport Event Log Troubleshooting the HP Print Server Appliance Hardware Problems# Condition Configuration Problems Num. Condition Possible Cause/Solution To find the PSA more quickly Sharing tab General tabScheduling tab Security tabPage Printing Problems Num. ConditionPage Verify the DNS lookup tables using the following steps Initialize the driver for that printerPage Printer Driver Problems Download the latest firmware for the PSA Administrators-Add Domain Accounts page in the PSAs web LED Problem Conditions Security ProblemsAbout the Indicator Lights LEDs LED Normal Conditions Frequently Asked Questions ConfigurationPrinting Printer Driver Power Outages Answers ConfigurationCan I use Web Jetadmin to manage my PSA? Can the PSA integrate into a Windows 2000 environment? Can the PSA be configured via TELNET?Can I use a hyphen in the PSA name? Is the PSA compatible with non-HP print servers? Can the PSA accept print jobs from Unix clients? Can I print in a Novell environment?How are print jobs sent to the PSA? Verify the DNS lookup tables using the following steps Printer Drivers Jobs are getting stuck on the PSA for one of my printersPage How do I connect an uninterruptible power supply UPS? Page Contact HP Warranty, Regulatory, and Licensing Information Hewlett-Packard Limited Warranty StatementHP Product Duration of Limited Warranty Local Warranty Statements Regulatory Statements FCC Statement USA Electromagnetic Emissions Safety CertificationsEuropean Community Australia Signature of HP Representative HP Limited Warranty/Limitation of Liability Trademarks and Copyrights HP Software License Page Other Software Licenses 412 268-4387, fax 412 268-7395 tech-transfer@andrew.cmu.edu Copyright c 1995-1997 The Apache Group All rights reserved GNU General Public License Version 2, June 1991 Copyright c 1989 GNU General Public License Page Page USA GNU Library General Public License Version 2, June 1991 Copyright CPage Page Page Page Page Copyright c 2000 Gregory Trubetskoy. 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