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HP 4250 manual Troubleshooting the HP Print Server Appliance, Hardware Problems, # Condition

Models: 4250

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Troubleshooting the HP Print Server Appliance

Links within this page:

Hardware Problems

Configuration Problems

Printing Problems

Printer Driver Problems

Security Problems

About the Indicator Lights (LEDs)

Links to related pages:

System Messages

Event Log and Messages

Frequently Asked Questions

Diagnostics

Note: Always check the Event Log for messages when troubleshooting a problem with the PSA.

Hardware Problems

# Condition

1The PSA does not power up.

2I select DHCP and initialization continues. However, DHCP No

Reply, Press to continue appears on the LCD display.

Possible Cause/Solution

Bad power cable or AC outlet. Replace cable and/or verify that the outlet is working properly. If the outlet and cable are good, contact HP support to

replace the unit.

●The RJ-45 network cables are not connected. Securely connect the network cables. If the cable is securely connected, the network LED should blink when their is traffic on that network segment

●A DHCP server could not be found on the network. Verify DHCP server configuration.

Image 165

HP 4250 manual Troubleshooting the HP Print Server Appliance, Hardware Problems, # Condition

Contents

Maintenance Initial Set UpTroubleshooting General InformationHP Print Server Appliance Documentation For Firmware Version Product Introduction Product OverviewProduct Description Operation and ManagementProduct Updates Compatibility with HP Print ServersCompatibility with Other Non-HP Print Servers Page Model Number Product SpecificationsSystem Requirements Language Options and Power Cord RequirementsSupported Printers Supported ClientsSupported Web Browsers What Ships in the BoxPhysical Specifications Security FeaturesElectrical Specifications Environmental SpecificationsSafety Certifications Accessing the Web Interface Web Interface for the PSASupported Web Browsers Diagnostics Print ServicesMenu OverviewAppliance Status Print Server NameSystem Load Disk UsageChanging the Date and Time System Messages for Date and Time Steps for Installation and Configuration Getting StartedWhat Ships in the Box Install printers on clients Back up the settings Installing Printers on Clients For Windows 2000 and XP Clients Bypassing Point and PrintConfiguring Printing for Unix Clients Configuring Print Queues for BSD-like SystemsFor Windows NT Clients Complete the Add Remote Printer/Plotter screen Configuring Print Queues Using SAM HP-UX SystemsBe sure to check the box Remote Printer is on a BSD System Printing a Test FileLpr -Pprintername filename LED Name Description LEDsEnter and Cancel Buttons Power Button Starting Up and Shutting Down the PSAPower LED Front Panel DisplayNumeric Keypad Direction ButtonsMaking Entries Messages on the Front PanelConfiguring the IP Address Configuring the IP Address Using the Front PanelStarting Front Panel Operation Display ActionDisplay Action Setting or Changing the Front Panel Password Page Hardware Installation Desktop/Rack Shelf/Under-Printer InstallationRackmount Installation Cable Connections Page TCP/IP and DNS Settings TCP/IP and DNS SettingsSubnet Mask Manually specify IP informationAt a workstation, access the web browser Configuring the PSA Using the Web InterfaceMicrosoft Network Settings Microsoft Network SettingsMicrosoft Network Settings Field Name Description Authentication Automatically Workgroup EnablePrint Server Appliance NameAdministrator Password Administrator Name DomainSpecified MembershipMicrosoft Windows Domain Authentication Features Enabling and Disabling Microsoft Domain Security Adding the PSA to a DomainAdministrator Accounts for the PSA Granting Printer Access or Authority to Users and GroupsLPD Printing LPDField Name Description Disable LPD printing LPD SettingsEnable LPD printing from ALL hosts Enable LPD printing from specified hostsConfiguring LPD Printing Snmp Settings Snmp and the PSASnmp Traps Field Name Description Enable SNMPv3 Snmp SettingsAuthentication Key User NameColdStart Status current TrapTestLogEventCriticalAlert SNMPv3 Initial Account Creation Through the PSAs Web Interface Removing the SNMPv3 Account Print Shares Print Shares OptionPrint Share List Field Description Names Share StatusActive Delete Adding a Print Share to the PSAHP Business Inkjet Printers HP Color LaserJet PrintersHP LaserJet Printers TCP/IP and DNS Settings Add Print Share of 3Field Names Description Description optional Add Print Share of 3 Field Names DescriptionNetwork Places My Network PlacesPage Print Jobs Viewing and Managing Print JobsProperties Print Share PropertiesPrevent the print share from being used, just from being Printer Network ConnectorDisplayed in Network Neighborhood or in My Network Places Pause printing from this print shareDrivers Field Name Description Printer DriverPrint Share Security Select Access Type Domain MembersPrint Share Security System Messages for Driver Management Printer Driver ManagementCom/go/psawhitepapers Client side rendering PsawhitepapersAdding a New Printer Driver New Printer Driver Field Name Description Adding a New Printer DriverDrivers Highlight the driver to install and click New Printer Driver Field Name Description Installing Printer Drivers Resolution Security Warning When Adding New DriversDriver Name Mismatch ScenarioPage Administrator Accounts Configuring the Administrator AccountAdding a Local Administrator Account Local Administrator AccountsConfirm Password Deleting a Local Administrator Account Local Administrator PasswordField Names Description Administrator Name Adding a Domain Administrator Account Domain Administrator AccountsDomain Members Select Accounts fromSingle Sign-On SSO Basic AuthenticationConfiguring Internet Explorer SSL Certificates SSL CertificateSSL Certificate Page Viewing the SSL Certificate Requesting a New Certificate Creating a Self-Signed Certificate Self-Signed Certificate Field Names DescriptionDays Requesting a Signed Certificate from a Certificate Authority Page Installing a Certificate from a Certificate Authority Page Backing Up Network Settings and Printer Information Restore Configuration Successful window appears. Click Resetting the PSA to Factory Defaults Front PanelUpgrading the Firmware on the PSA Restarting or Rebooting the PSAPage System Summary TCP/IP Network Configuration Information Microsoft Network Configuration Information Snmp Traps Information LPD Configuration Information Installed Printer Drivers Information Diagnostic Report System Domain Controllers Printer Status Full Event Log Messages Event LogButton Description Name Buttons on the Event LogFields on the Event Log Event Log Filters Page Initiated standard shutdown Completed standard startupCompleted non-standard startup -- followed abrupt shutdown Running on UPS battery due to power failure Shutdown initiated due to low UPS batteryShutdown initiated. UPS battery run time expired Shutdown cancelled. Normal power restored Category Networking Cannot communicate with any domain controllers Cannot communicate with domain controller Level ErrorAction Category SecurityAction Failed Wins name resolution Level Error Category Networking Controller, the PSA will not be able to authenticate users Cannot communicate with any Wins servers Cannot communicate with any DNS servers Authentication failed Level Error Category Security Action Action Page Detected printer problem Changed IP address Added printerDeleted printer Changed printer IP address Upgraded firmwareDeleted printer driver Cleared log fileBacked up settings Failed to restore settings from backup fileAdded administrator account Enabled NT domain authentication Deleted administrator accountChanged Wins server address Changed Windows domain or workgroup nameDisabled NT domain authentication Enabled LPD printing for all hostsAdded account in NT domain Disabled LPD printing for all hosts Enabled LPD printing for specified hostsSet NT user capabilities Failed to create NT domain machine accountChanged PSA name Failed to join NT domainSecurity--Administrators Changed DNS server address Removed administrator access from domain accountsChanged time Changed SSL encryption levelInstalled certificate from a certificate signing authority Installed self-signed certificateDisabled Snmp v1/v2 Enabled Snmp v1/v2Disabled Snmp v3 Enabled Snmp v3Added destination to Snmp trap notification list Removed destination from Snmp trap notification listDisabled redirection to Https Enabled redirection to HttpsAdded Wins server Deleted Wins serverFailed to backup settings Failed to upgrade firmwareAdded DNS server Deleted DNS serverInstalled printer driver Created NT domain accountJoined NT domain Initialized printer driver Printer driver installation failed Level ErrorAction Page Add Printer Wizard and Add Driver Wizard System MessagesPage Page Page Installing driver Informational Installing Printer Drivers Page Page Print Shares Page Driver Management Date / Time Microsoft Network Settings TCP/IP and DNS SettingsPage LPD Printing Snmp SettingsJoined to domain controllers AdministratorsSSL Certificate Backup, Restore, Upgrade, and Restart PagesBackup, Restore, Upgrade in progress Cposupport Event Log Troubleshooting the HP Print Server Appliance Hardware Problems# Condition Num. Condition Possible Cause/Solution Configuration ProblemsTo find the PSA more quickly Scheduling tab General tabSharing tab Security tabPage Num. Condition Printing ProblemsPage Initialize the driver for that printer Verify the DNS lookup tables using the following stepsPage Download the latest firmware for the PSA Printer Driver ProblemsAdministrators-Add Domain Accounts page in the PSAs web About the Indicator Lights LEDs Security ProblemsLED Problem Conditions LED Normal ConditionsFrequently Asked Questions ConfigurationPrinting Printer Driver Power Outages Answers ConfigurationCan I use Web Jetadmin to manage my PSA? Can I use a hyphen in the PSA name? Can the PSA be configured via TELNET?Can the PSA integrate into a Windows 2000 environment? Is the PSA compatible with non-HP print servers?Can the PSA accept print jobs from Unix clients? Can I print in a Novell environment?How are print jobs sent to the PSA? Verify the DNS lookup tables using the following steps Jobs are getting stuck on the PSA for one of my printers Printer DriversPage How do I connect an uninterruptible power supply UPS? Page Contact HP Warranty, Regulatory, and Licensing Information Hewlett-Packard Limited Warranty StatementHP Product Duration of Limited Warranty Regulatory Statements FCC Statement USA Local Warranty StatementsEuropean Community Safety CertificationsElectromagnetic Emissions AustraliaSignature of HP Representative Trademarks and Copyrights HP Limited Warranty/Limitation of LiabilityHP Software License Page Other Software Licenses 412 268-4387, fax 412 268-7395 tech-transfer@andrew.cmu.edu Copyright c 1995-1997 The Apache Group All rights reserved Version 2, June 1991 Copyright c 1989 GNU General Public LicenseGNU General Public License Page Page USA Version 2, June 1991 Copyright C GNU Library General Public LicensePage Page Page Page Page Copyright c 2000 Gregory Trubetskoy. 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