HP 4250 manual Printing Problems, Num. Condition

13I get prompted for a password when I use a web browser to access the PSA even though the PSA is a member of a domain.

Whether you get prompted for a password and what the password prompt looks like are a function of your web browser and its configuration. If the PSA is a member of a domain, it will always ask your browser to use your existing Windows Domain authentication. Microsoft's Internet Explorer uses a concept of security zones to determine whether the web server (in this case, the PSA) is within the "Intranet Zone". There are a number of ways to include the PSA in the "Intranet Zone", but the easiest is to open:

Tools--> Internet Options-->Connections-->LAN Settings-->Advanced

and enter the full name, the IP address, and the short name in the "Exceptions" box. This will cause Microsoft's Internet Explorer to connect directly with the PSA and avoid your proxy server. By default, Internet Explorer considers direct connections in the "Intranet Zone". Consult your Microsoft Internet Explorer documentation to determine other ways to include the PSA in the "Intranet Zone".

If you are using proxy servers in your environment and you want to use the single sign-on functionality, your web browser will need to be set up to bypass the proxy server for the PSA's host name (if it includes periods) and IP address. An administrator can view or change their local intranet settings in the Internet Options page under the Security tab by selecting Local Intranet and clicking on the Sites button.

Note: The single sign-on feature of the PSA only works with Microsoft's Internet Explorer.

Printing Problems

Num. Condition

1I can't print from a client to the intended printer, although I have done so previously.

Possible Cause/Solution

●The selected printer may be paused. Unpause the printer.

●Wait a moment and then resend the print job, which should then be printed successfully.

●Go to the Printers Management Page and see if any print queues have an inordinate number of jobs waiting to be printed. If the jobs do not seem to be printing, delete a few and try sending a new job.

●If NT Domain Security is enabled, the security settings may have changed. Verify that the user has authority to print. This can be done from the PSA's web interface by selecting Print Shares- >Security. By default, the group "Everyone" has permission to print. If "Everyone" does not have permission to print, add it.

●The PSA may be unable to communicate with a domain controller in order to verify the clients ID and password. Check the Domain Membership Status field on the Microsoft Network Settings page to verify that the PSA can communicate with the domain controller.