HP 4250 manual

12Jobs are getting stuck on the PSA for one of my printers.

At the command prompt of a Windows NT or Windows 2000 computer, type the following commands:

❍The following command verifies an entry for the PSA name: nslookup printappliancename.domain DNS server IP address (For example: nslookup mypsa.usa 192.168.100.90)

If the name lookup does not reply with the PSA's IP address, that means there is no entry for the PSA in the DNS server's Forward Lookup table. The Forward Lookup table is the table the DNS server uses to determine the IP address based on the DNS name.

❍The following command verifies an entry for the PSA's IP address: nslookup printappliance IP Address DNS server IP address (For example: nslookup 192.168.100.80 192.168.100.90)

If the IP address lookup does not reply with the PSA name, it means there is no entry for the PSA in the DNS server's Reverse Lookup table. The Reverse Lookup table is the table the PSA uses to find a system's name based on its IP address.

●Check the PSA's Microsoft Network Settings page (under Networking in the PSA's web interface). If the Specified NT Domain Controllers settings show the host name of the domain server, use the IP address of the server instead. If Manually specify NT Domain Controllers is selected, try selecting Automatically discover NT Domain Controllers instead.

●As a test, try the following: Check the PSA's Microsoft Network Settings page (by opening the PSA's web interface). If the PSA is configured to Enable NT Domain Authentication (so that it is joining the domain), re-configure it so that it does not join a domain, then see if printing is faster. If it is consistently faster when not joined to the domain than when it is, be sure that the print server has the most current firmware (use the link above). If it is possible to use the PSA when it is not joined to a domain, do so temporarily, then contact HP support.

●Check the PSA's Microsoft Network Settings page (under Networking in the PSA's web interface). If the PSA is configured to use a WINS Server Address, make sure that address is correct. If it is, type the following command at the command prompt of a Windows NT or Windows 2000 computer:

nbtstat -a PSA_hostname

(where PSA_hostname is the host name of your PSA)

The response should include three to five entries. If the response is a host not found message, there may be a problem with the WINS server. Contact your network administrator for this problem.

The PSA uses LPD to send print jobs to its printers. If the print server connecting a printer to the network does not support LPD, jobs for that printer will get stuck on the PSA. You may need to upgrade the firmware of the offending print server or it may need to be replaced with a print server that supports LPD.