41.X ERROR Message

A 41.X ERROR (misprint) indicates that a temporary malfunction has occurred with the print engine (NOT a Formatter error). Occasional occurrences of this message can be expected. However, persistent 41 ERROR messages indicate a problem requiring attention.

The 41.X ERROR is usually accompanied by a blank, or partially printed page. Pressing the [Continue] (or Go) key re-prints the page, and continues the print job.

A 41 ERROR occurs due to the following conditions:

•Incorrect Universal Tray Switch setting. Set the Universal Tray and the Lower Cassette Tray paper size as shown in Chapter 3.

•Wrong size paper in tray. Check that the Universal Tray, and/or the Lower Cassette settings match the installed paper.

•An unstable or temporary loss of the Beam Detect pulse. This problem normally is accompanied by a partially printed page, often with thin horizontal black lines, deformed characters, or solid black areas. Loss of the Beam Detect pulse for more than 2 seconds results in a 51 ERROR condition.

•Paper reaching the Input Paper Sensor (PS1) before it is expected. This is accompanied by a blank page. This normally is due to paper feed problems.

Proceed as directed in the following table.

Troubleshooting 7-27