Doing Business with HP

Technical Assistance

HP ASAP 1-800-333-1917 (U.S.)

HP ASAP (Automated Support Access Program) provides free technical support information 24 hours a day, 7 days a week. The ASAP system includes HP FIRST and HP AUDIO-TIPS, both explained below. The ASAP service requires a touch-tone phone.

HP FIRST

HP FIRST (Fax Information Retrieval Support Technology) is a phone-in fax service providing technical information for HP LaserJet users as well as service personnel. Receiving a fax requires a group 3 facsimile machine or fax card. Service-related information includes:

•Service notes (HP Authorized Dealers) (password = 737842).

•Application notes.

•Product Data Sheets.

•Material Safety Data Sheets (MSDS).

•Typeface and accessory information.

•Printer support software information.

•Toner information.

•Driver request form and Software Matrix.

HP FIRST, U.S.

Call the HP ASAP system (1-800-333-1917) and follow the voice prompts to enter HP FIRST.

HP FIRST, Europe

Call HP FIRST at one of the following numbers:

U.K., 0-800-96-02-71

Netherlands, 06-02-22-420

Belgium (Dutch), 0800-1-1906

Germany, 0130-8100-61

Switzerland (German), 155-1527

Austria, 0660-8128

For English service outside the above countries, (31) 20-681-5792

1-12 Product Information