Table 7-15

Right-Hand Image Missing

 

 

 

 

 

Possible Cause

Action

 

 

 

 

 

No toner available for print.

Shake/replace the EP Toner Cartridge.

 

 

 

 

 

Laser shutter may be blocking the beam

Ensure that the mechanism that lifts

the

 

 

shutter is functional, for example, the

 

 

 

shutter doesn’t stick in its travel, and is

 

 

 

lifted evenly.

 

 

 

 

 

 

Table 7-16

Small Print Voids

 

 

 

 

 

Possible Cause

 

Action

 

 

 

Small voids on black, or near-black

 

Replace the EP Toner Cartridge. If the

printed images may be caused by

 

printer is installed in a hot or humid

imbedded toner on the

 

location, tell the customer to move the

electro-photographic drum. Cartridges

 

printer to a better location.

that are run for long periods of time in

 

 

high temperature and humidity conditions

 

may develop this problem.

 

 

 

 

 

 

Table 7-17 Random Horizontal Black Lines

Possible Cause

Action

Laser/Scanning Assembly misaligned orReplace the Laser/Scanner Assembly. damaged.

DC Controller PCA

Replace the DC Controller PCA.

Table 7-18

Vertical White Streaks

 

 

 

Possible Cause

Action

 

 

1.No toner is available for print, or the

Shake the EP Toner Cartridge, replace

toner level is low.

 

the cartridge if the problem persists.

2.The lenses within the Laser/Scanning Replace the Laser/Scanning Assembly. Assembly may be contaminated, blocking

(or diffusing) the laser light.

7-40 Troubleshooting