Care and Maintenance
| Trouble |
| Possible Cause | Corrective Action | |
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The page is completely | The problem could be with | Turn the printer off and back | |||
blank. | one of the following: | on again. If the problem | |||
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| • | Engine control board. | persists, call for service on |
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| • | Developer voltage. | your printer. |
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| • Laser scanning unit mirror. |
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“Call service person ...” | An error occurred that is not | Turn the printer off and back | |||
is displayed on the | on again. If the error per- | ||||
message display. |
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| sists, call for service. | ||
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■If you can’t make a print
Trouble | Possible Cause | |
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The printer does not | Make sure that you plugged in the printer and turned it on. | |
operate. |
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Make sure that you connected the interface cable(s) properly. | ||
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The printer does not | If the communication link between your computer and the | |
print. | printer is working but the printer ejects a blank page when | |
| printing from your application or through Windows, make | |
| sure that the appropriate driver is installed and that you | |
| have selected the printer correctly. | |
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Trouble | Possible Cause |
| Corrective Action |
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The printer does not | The computer is not properly | Follow the procedure below | |
print correctly. | communicating with the | and disable the | |
| printer. | interface. | |
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| Under Windows 95/98: | |
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| 1. | Click Start, select Set- |
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| tings, then click Printers. |
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| 2. | Double click the Ci1100 |
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| icon. |
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| 3. | Click the Printer menu, |
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| then click Properties. |
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| 4. | Click the Details tab and |
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| Spool settings... . |
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| 5. | Click Disable |
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| tional support for this |
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| printer, then click OK. |
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