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HP Laser CE527A#ABA manual Appendix a Supplies and accessories, Appendix B Service and support

Models: Laser CE527A#ABA

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Envelopes jam or will not feed in the product	180
Output is curled or wrinkled	180
Product does not duplex or duplexes incorrectly	181
Solve print-quality problems	182
Print-quality problems associated with paper	182
Print-quality problems associated with the environment	182
Print-quality problems associated with jams	182
Image defect examples	183
Repetitive defects ruler	188
Solve performance problems	189
Solve connectivity problems	190
Solve direct-connect problems	190
Solve network problems	190
Solve walk-up USB printing problems	191
Product software problems	193
Solve common Windows problems	194
Solve common Macintosh problems	195
Appendix A Supplies and accessories
Order parts, accessories, and supplies	200
Part numbers	201
Paper-handling accessories	201
Print cartridges	201
Memory	201
Cables and interfaces	202
Appendix B Service and support
Hewlett-Packard limited warranty statement	204
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	205
End User License Agreement	206
Customer self-repair warranty service	208
Customer support	209
Repack the product	210
Service information form	211
Appendix C Specifications
Physical specifications	214
Power consumption, electrical specifications, and acoustic emissions	214
Operating environment	214
Appendix D Regulatory information
FCC regulations	216
Environmental product stewardship program	217

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HP Laser CE527A#ABA manual Appendix a Supplies and accessories, Appendix B Service and support, Appendix C Specifications

Contents

HP LaserJet P3010 Series Printers User Guide Page HP LaserJet P3010 Series Printers Copyright Hewlett-Packard Development Company, L.P Copyright and LicenseTrademark Credits Table of contents Use the product with Macintosh ConnectivityPrint tasks Use product featuresPaper and print media Supported paper and print media typesManage and maintain the product Solve problems Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information225 Enww Product basics Conventions used in this guide Product comparison Enww For printing meaningful information while minimizing waste Environmental featuresJob storage Product features Feature DescriptionSupported operating systems AccessibilitySecurity Product views Front viewRear view Enww Control panel Number Button or light Control-panel layoutFunction Control-panel layout Use the control-panel menus Use the menusShow Me How menu Retrieve job menu Jobs with PIN menus, two more CopiesFor the ALL Jobs no PIN and ALL USB Storage Folder Name CopiesInformation menu Tray 1 Type Paper handling menuTray 1 Size Tray X SizePrompt to Continue Manage supplies menuAT Very LOW Black Cartridge Stop ContinueConfigure device menu Printing menuPCL sub-menu Print Quality menu Resolution LOW1 Restore ModesRestore Optimize Fuser ModesAuto Cleaning Letter Auto Cleaning OFFCleaning IntervalSystem setup menu USE Requested Tray Exclusively PS Defer Media EnabledDisabled FirstDuplex Blank Pages Auto USE Another Tray EnabledSleep Delay Minute Image Rotation StandardPCL Clearable Warnings JOB JAM Recovery AutoPersonality Auto Auto Continue OFFMenu Embedded Jetdirect and EIO X Jetdirect menusDefault IPV4 Settings Config Method BootpSettings Subnet Mask Default IP Auto IPDhcp Renew YES IPV6 Settings EnableSettings Primary DNSAppletalk Enable Idle TimeoutIPX/SPX Enable OFF DLC/LLC EnableLAN HW Test YES Reset Security YESDiagnostics Embedded Tests Http Test YESIPV6 Ping TestDest Type IPV4 Dest IPV4Ping YES Resets menuRTT Average ProgressReturn all default settings to Restore FactoryReset the printing environment Sleep Mode OFFDiagnostics menu Service menu Enww Software for Windows Supported operating systems for Windows Supported printer drivers for Windows HP Universal Print Driver UPD UPD installation modesUse this mode if you are installing UPD for a workgroup Print to HP products in any locationHP UPD PS driver description Select the correct printer driver for WindowsHP PCL 6 driver description HP UPD PCL 5 driver descriptionPriority for print settings Print jobs Settings Change printer-driver settings for WindowsChange the default settings for all Click the Device Settings tabWindows XP Remove software for WindowsWindows Vista Supported utilities for Windows HP Web JetadminEmbedded Web server HP Easy Printer Care Supported browsersSoftware for other operating systems SoftwareEnww Use the product with Macintosh Supported operating systems for Macintosh Priority for print settings for MacintoshSoftware for Macintosh Supported printer drivers for MacintoshSoftware for Macintosh Mac OS X V10.3 or Mac OS X Change printer-driver settings for MacintoshClick Options & Supplies HP Printer Utility Printer Setup UtilitySoftware for Macintosh computers Open the HP Printer UtilitySupported utilities for Macintosh HP Printer Utility featuresEmbedded Web server Resize documents or print on a custom paper size Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Print a coverUse watermarks Print multiple pages on one sheet of paper in MacintoshUse automatic duplex printing Print on both sides of the page duplex printingStore jobs Print on both sides manuallyUse the Services menu Select Device MaintenanceConnectivity USB connection Service name Description Network configurationSupported network protocols Additional protection through authentication and encryption Llmnr Link Local Multicast Name ResolutionOr non-default settings, for an HP Jetdirect print server Guarantee privacy and data integrity between the clientView or change network settings Configure the network productSet or change the network password Enww Enww Disable network protocols optional Disable IPX/SPX, AppleTalk, or DLC/LLCSetting Description Link speed and duplex settings1000TX Full Enww Paper and print media Understand paper and print media use Supported paper and print media sizes Size and dimensions Tray Tray 2 Duplexer Optional 500-sheetTrays Enww Custom paper sizes Supported paper and print media types Bond Tray or bin Paper type Specifications QuantityTray and bin capacity Duplexer Paper Range 60 g/m2 16 lb bond to 120 g/m2 Lb bondSpecial paper or print media guidelines Media typeLoad trays Paper orientation for loading traysLoad Tray Enww Load Tray 2 or an optional 500-sheet tray Enww Enww Configure a tray to match print job settings Configure traysConfigure a tray when loading paper Configure a tray by using the Paper Handling menuSource Select the paper by source, type, or sizeType and size Print to the top standard output bin Use paper output optionsPrint to the rear output bin Enww Use product features Economy settings EconoModeSet sleep delay Sleep delayDisable or enable sleep mode Set the real-time clock Configure Device System Setup DATE/TIMEWake time Set the wake timeEnww Create a stored job Use job-storage featuresPrint a stored job Delete a stored job Walk-up USB printing Print tasks Stop the current print job from the control panel Cancel a print jobStop the current print job from the software program Use printing shortcuts Use features in the Windows printer driverOpen the printer driver How do Steps to performSet document effects Set paper and quality optionsPrint Quality area, click EconoMode Borders, Page order, and Orientation Set document finishing optionsChanges to 2 pages per sheet Rotate by 180 degrees optionSet job storage options Obtain support and product-status informationSet advanced printing options Enww Manage and maintain the product Print the information and show-me-how pages Type Name DescriptionPrint the information pages Print the show-me-how pagesUse the HP Easy Printer Care software Open the HP Easy Printer Care softwareHP Easy Printer Care software sections Section OptionsColor Access Control Settings tabAlert Settings link HP Proactive SupportOpen the embedded Web server by using a network connection Use the embedded Web serverTab or section Embedded Web server sectionsInformation tab Other Links Tab or section OptionsNetworking tab Find help regarding various topicsUse HP Web Jetadmin software Secure the embedded Web server Use security featuresIP Security Secure Disk EraseSecure stored jobs HP Encrypted High Performance hard disksHardware integration pocket Data affectedLock the control panel menus Security level Locked menusLock the formatter HP policy on non-HP print cartridges Manage suppliesPrint-cartridge storage HP fraud hotline and Web siteReplace supplies and parts Supply replacement guidelinesChange the print cartridge Replace supplies and parts Enww Enww Install product memory Install memoryOverview Install memory, internal USB devices, and external I/O cards Xoxoxoxo Push down on the Dimm until both latches engage the Dimm Check Dimm installation Save resources permanent resourcesEnable memory for Windows Click the Device Settings tabInstall internal USB devices Enww Enww Install EIO cards Install an EIO cardRemove an EIO card Clean the paper path Clean the productClean the exterior Create and use the cleaningUse the flash executable file to update the firmware Upgrade the firmwareDetermine the current firmware version Use FTP to upgrade the firmware on a network connection Use FTP to upload the firmware through a browserUpgrade the HP Jetdirect firmware \YOURSERVER\YOURCOMPUTEREnww Enww Solve problems Solve general problems Troubleshooting checklistFactors that affect product performance Restore factory settings Control-panel message types Interpret control-panel messagesControl-panel messages TOO Complex 13.JJ.NT Paper JAM Open InputTrays EIO X Buffer OverflowFuser Error ErrorXxxx Error XY ErrorXX Error To continue turn off then on 53.X0.01 Error55.XX.YY DC Controller Error Unsupported DimmPermanent Storage Full Storage Error Settings ChangedPermanent Storage Write Fail 8X.YYYY EIO Error 8X.YYYY Embedded Jetdirect ErrorBAD Optional Tray Connection Black Cartridge Very LOWCode CRC Error Cleaning Disk X% CompleteCleaning page Error Send RFU Upgrade on USB DEV PortEIO X Disk Spinning UP Install Black CartridgeEIO X Disk not Functional EIO Device FailureDevice Insufficient Memory to LoadFONTS/DATA Load Tray 1 Type SizeOutput BIN Full Manually Feed Output StackRAM Disk Device Failure RAM Disk is Write Protected RFU Load ErrorRAM Disk File System is Full ROM Disk Device FailureTray X Open Unsupported Supply InstalledTray X Type Size Unable to Read Entire DirectoryUSB Storage Device Failure USB Accessory Needs TOO Much PowerUsed Supply Installed USB Storage File Operation FailedWait for printer to reinitialize Warming UPJams Product is jammed.1 Cause SolutionCommon causes of jams Clear jams Clear jams from TrayClear jams from Tray 2 or an optional 500-sheet tray Enww Enww Clear jams from the top cover Enww Clear jams from the rear door and the fuser area Enww Enww Clear jams from the duplexer Enww Enww Enww Jam recovery Set the jam recovery featureProduct feeds incorrect page size Cause Solution Paper-handling problemsProduct feeds multiple sheets Cause Solution Product feeds multiple sheetsProduct pulls from incorrect tray Product pulls from incorrect tray Cause SolutionPaper does not feed automatically Cause Solution Paper does not feed automaticallyPaper does not feed from Tray 2, 3, or Paper does not feed from Tray 2 or Cause SolutionTransparencies or glossy paper will not feed Cause Solution Transparencies or glossy paper will not feedEnvelopes jam or will not feed in the product Output is curled or wrinkled Cause SolutionOutput is curled or wrinkled Product does not duplex or duplexes incorrectly Under Installable Options , click Update NowAutomatic Configuration list Properties or Printing PreferencesPrint-quality problems associated with the environment Solve print-quality problemsPrint-quality problems associated with paper Print-quality problems associated with jamsProblem Image example Solution Image defect examplesEnww Repeat image Try printing to a different output binUsing. See Configure trays on Tire tracksEnww Repetitive defects ruler 1Repetitive defects rulerSolve performance problems Problem Cause SolutionSolve network problems Solve connectivity problemsSolve direct-connect problems Problem SolutionSolve walk-up USB printing problems Adjust the Display Brightness Control panel Setting until the text is clearProduct software problems Solve common Windows problems Mac OS X V10.5 Library/Printers/PPDs/Contents/ Resources Solve common Macintosh problemsMac OS X V10.3 and V10.4 Library/Printers/PPDs Print queue might be stopped Wrong product name or IP address is being used. AnotherSoftware troubleshooting Cause SolutionHardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Print cartridges Paper-handling accessoriesPart numbers MemoryCables and interfaces Service and support Hewlett-Packard limited warranty statement Page End User License Agreement TransferEnd User License Agreement Customer self-repair warranty service Order additional HP service or maintenance agreements Customer supportRepack the product What are YOU SENDING? Service information formWHO is Returning the EQUIPMENT? Have YOU Removed the Print CARTRIDGES?Enww Specifications Product model Height Depth Width Physical specificationsProduct model Height Depth Width Weight Environmental condition Printing Storage/standbyRegulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsPaper Non-U.S. returnsChemical substances Material restrictionsHP LaserJet P3010 Series Material Safety Data Sheet Msds For more information Declaration of conformity Declaration of ConformityLaser safety Safety statementsCanadian DOC regulations Laser statement for Finland Luokan 1 laserlaiteSubstances Table China Symbols/Numerics IndexIPV4 IPX/SPX Msds RFU Enww TCP/IP Enww Page CE524-90910* *CE524-90910