HP Laser CE527A#ABA instruction

Clear jams from Tray 2 or an optional 500-sheet tray

TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray2-jams.

1.Remove the tray from the product.

2.Remove any damaged paper from the tray, and then reinsert the tray.

164 Chapter 10 Solve problems

ENWW

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HP Laser CE527A#ABA manual Clear jams from Tray 2 or an optional 500-sheet tray

Contents

HP LaserJet P3010 Series Printers User Guide Page HP LaserJet P3010 Series Printers Trademark Credits Copyright and LicenseCopyright Hewlett-Packard Development Company, L.P Table of contents Use the product with Macintosh Connectivity Use product features Paper and print mediaPrint tasks Supported paper and print media types Manage and maintain the product Solve problems Appendix a Supplies and accessories Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information 225 Enww Product basics Conventions used in this guide Product comparison Enww Job storage Environmental featuresFor printing meaningful information while minimizing waste Product features Feature Description Security AccessibilitySupported operating systems Product views Front view Rear view Enww Control panel Function Control-panel layoutNumber Button or light Control-panel layout Use the control-panel menus Use the menus Show Me How menu Retrieve job menu Copies For the ALL Jobs no PIN and ALLJobs with PIN menus, two more USB Storage Folder Name Copies Information menu Paper handling menu Tray 1 SizeTray 1 Type Tray X Size Manage supplies menu AT Very LOW Black Cartridge StopPrompt to Continue Continue Configure device menu Printing menu PCL sub-menu Print Quality menu LOW1 Restore Modes Restore OptimizeResolution Fuser Modes Auto Cleaning OFF CleaningAuto Cleaning Letter Interval System setup menu PS Defer Media Enabled DisabledUSE Requested Tray Exclusively First USE Another Tray Enabled Sleep Delay MinuteDuplex Blank Pages Auto Image Rotation Standard JAM Recovery Auto Personality AutoPCL Clearable Warnings JOB Auto Continue OFF Menu Embedded Jetdirect and EIO X Jetdirect menus IPV4 Settings Config Method Bootp Settings Subnet MaskDefault Default IP Auto IP IPV6 Settings Enable SettingsDhcp Renew YES Primary DNS Idle Timeout IPX/SPX EnableAppletalk Enable OFF DLC/LLC Enable Reset Security YES Diagnostics Embedded TestsLAN HW Test YES Http Test YES Ping Test Dest Type IPV4IPV6 Dest IPV4 Resets menu RTT AveragePing YES Progress Restore Factory Reset the printing environmentReturn all default settings to Sleep Mode OFF Diagnostics menu Service menu Enww Software for Windows Supported operating systems for Windows Supported printer drivers for Windows UPD installation modes Use this mode if you are installing UPD for a workgroupHP Universal Print Driver UPD Print to HP products in any location Select the correct printer driver for Windows HP PCL 6 driver descriptionHP UPD PS driver description HP UPD PCL 5 driver description Priority for print settings Change printer-driver settings for Windows Change the default settings for allPrint jobs Settings Click the Device Settings tab Windows Vista Remove software for WindowsWindows XP Embedded Web server HP Web JetadminSupported utilities for Windows HP Easy Printer Care Supported browsers Software for other operating systems Software Enww Use the product with Macintosh Priority for print settings for Macintosh Software for MacintoshSupported operating systems for Macintosh Supported printer drivers for Macintosh Software for Macintosh Click Options & Supplies Change printer-driver settings for MacintoshMac OS X V10.3 or Mac OS X Printer Setup Utility Software for Macintosh computersHP Printer Utility Open the HP Printer Utility Embedded Web server HP Printer Utility featuresSupported utilities for Macintosh Use features in the Macintosh printer driver Create and use printing presets in MacintoshResize documents or print on a custom paper size Print a cover Use watermarks Print multiple pages on one sheet of paper in Macintosh Print on both sides of the page duplex printing Store jobsUse automatic duplex printing Print on both sides manually Use the Services menu Select Device Maintenance Connectivity USB connection Supported network protocols Network configurationService name Description Llmnr Link Local Multicast Name Resolution Or non-default settings, for an HP Jetdirect print serverAdditional protection through authentication and encryption Guarantee privacy and data integrity between the client Set or change the network password Configure the network productView or change network settings Enww Enww Disable network protocols optional Disable IPX/SPX, AppleTalk, or DLC/LLC 1000TX Full Link speed and duplex settingsSetting Description Enww Paper and print media Understand paper and print media use Trays Size and dimensions Tray Tray 2 Duplexer Optional 500-sheetSupported paper and print media sizes Enww Custom paper sizes Supported paper and print media types Tray or bin Paper type Specifications Quantity Tray and bin capacityBond Duplexer Paper Range 60 g/m2 16 lb bond to 120 g/m2 Lb bond Special paper or print media guidelines Media type Load trays Paper orientation for loading trays Load Tray Enww Load Tray 2 or an optional 500-sheet tray Enww Enww Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Configure a tray by using the Paper Handling menu Type and size Select the paper by source, type, or sizeSource Print to the rear output bin Use paper output optionsPrint to the top standard output bin Enww Use product features Economy settings EconoMode Disable or enable sleep mode Sleep delaySet sleep delay Configure Device System Setup DATE/TIME Wake timeSet the real-time clock Set the wake time Enww Print a stored job Use job-storage featuresCreate a stored job Delete a stored job Walk-up USB printing Print tasks Stop the current print job from the software program Cancel a print jobStop the current print job from the control panel Use features in the Windows printer driver Open the printer driverUse printing shortcuts How do Steps to perform Print Quality area, click EconoMode Set paper and quality optionsSet document effects Set document finishing options Changes to 2 pages per sheetBorders, Page order, and Orientation Rotate by 180 degrees option Set job storage options Obtain support and product-status information Set advanced printing options Enww Manage and maintain the product Print the information and show-me-how pages Type Name Description Print the information pages Print the show-me-how pages Use the HP Easy Printer Care software Open the HP Easy Printer Care software HP Easy Printer Care software sections Section Options Settings tab Alert Settings linkColor Access Control HP Proactive Support Open the embedded Web server by using a network connection Use the embedded Web server Information tab Embedded Web server sectionsTab or section Tab or section Options Networking tabOther Links Find help regarding various topics Use HP Web Jetadmin software Use security features IP SecuritySecure the embedded Web server Secure Disk Erase HP Encrypted High Performance hard disks Hardware integration pocketSecure stored jobs Data affected Lock the control panel menus Security level Locked menus Lock the formatter Manage supplies Print-cartridge storageHP policy on non-HP print cartridges HP fraud hotline and Web site Change the print cartridge Supply replacement guidelinesReplace supplies and parts Replace supplies and parts Enww Enww Overview Install memoryInstall product memory Install memory, internal USB devices, and external I/O cards Xoxoxoxo Push down on the Dimm until both latches engage the Dimm Check Dimm installation Save resources permanent resources Enable memory for Windows Click the Device Settings tab Install internal USB devices Enww Enww Install EIO cards Install an EIO card Remove an EIO card Clean the product Clean the exteriorClean the paper path Create and use the cleaning Determine the current firmware version Upgrade the firmwareUse the flash executable file to update the firmware Use FTP to upgrade the firmware on a network connection Use FTP to upload the firmware through a browser Upgrade the HP Jetdirect firmware \YOURSERVER\YOURCOMPUTER Enww Enww Solve problems Solve general problems Troubleshooting checklist Factors that affect product performance Restore factory settings Control-panel messages Interpret control-panel messagesControl-panel message types 13.JJ.NT Paper JAM Open Input TraysTOO Complex EIO X Buffer Overflow Error Xxxx ErrorFuser Error XY Error To continue turn off then on 53.X0.01 Error 55.XX.YY DC Controller ErrorXX Error Unsupported Dimm Permanent Storage Write Fail Storage Error Settings ChangedPermanent Storage Full 8X.YYYY EIO Error 8X.YYYY Embedded Jetdirect Error BAD Optional Tray Connection Black Cartridge Very LOW Cleaning Disk X% Complete Cleaning page ErrorCode CRC Error Send RFU Upgrade on USB DEV Port Install Black Cartridge EIO X Disk not FunctionalEIO X Disk Spinning UP EIO Device Failure Insufficient Memory to Load FONTS/DATADevice Load Tray 1 Type Size RAM Disk Device Failure Manually Feed Output StackOutput BIN Full RFU Load Error RAM Disk File System is FullRAM Disk is Write Protected ROM Disk Device Failure Unsupported Supply Installed Tray X Type SizeTray X Open Unable to Read Entire Directory USB Accessory Needs TOO Much Power Used Supply InstalledUSB Storage Device Failure USB Storage File Operation Failed Wait for printer to reinitialize Warming UP Common causes of jams Product is jammed.1 Cause SolutionJams Clear jams Clear jams from Tray Clear jams from Tray 2 or an optional 500-sheet tray Enww Enww Clear jams from the top cover Enww Clear jams from the rear door and the fuser area Enww Enww Clear jams from the duplexer Enww Enww Enww Jam recovery Set the jam recovery feature Paper-handling problems Product feeds multiple sheets Cause SolutionProduct feeds incorrect page size Cause Solution Product feeds multiple sheets Product pulls from incorrect tray Cause Solution Paper does not feed automatically Cause SolutionProduct pulls from incorrect tray Paper does not feed automatically Paper does not feed from Tray 2 or Cause Solution Transparencies or glossy paper will not feed Cause SolutionPaper does not feed from Tray 2, 3, or Transparencies or glossy paper will not feed Output is curled or wrinkled Output is curled or wrinkled Cause SolutionEnvelopes jam or will not feed in the product Under Installable Options , click Update Now Automatic Configuration listProduct does not duplex or duplexes incorrectly Properties or Printing Preferences Solve print-quality problems Print-quality problems associated with paperPrint-quality problems associated with the environment Print-quality problems associated with jams Problem Image example Solution Image defect examples Enww Repeat image Try printing to a different output bin Using. See Configure trays on Tire tracks Enww Repetitive defects ruler 1Repetitive defects ruler Solve performance problems Problem Cause Solution Solve connectivity problems Solve direct-connect problemsSolve network problems Problem Solution Solve walk-up USB printing problems Adjust the Display Brightness Control panel Setting until the text is clear Product software problems Solve common Windows problems Mac OS X V10.3 and V10.4 Library/Printers/PPDs Solve common Macintosh problemsMac OS X V10.5 Library/Printers/PPDs/Contents/ Resources Print queue might be stopped Wrong product name or IP address is being used. Another Hardware troubleshooting Cause SolutionSoftware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Paper-handling accessories Part numbersPrint cartridges Memory Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page End User License Agreement Transfer End User License Agreement Customer self-repair warranty service Order additional HP service or maintenance agreements Customer support Repack the product Service information form WHO is Returning the EQUIPMENT?What are YOU SENDING? Have YOU Removed the Print CARTRIDGES? Enww Specifications Physical specifications Product model Height Depth Width WeightProduct model Height Depth Width Environmental condition Printing Storage/standby Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions PaperUnited States and Puerto Rico Non-U.S. returns HP LaserJet P3010 Series Material restrictionsChemical substances Material Safety Data Sheet Msds For more information Declaration of conformity Declaration of Conformity Canadian DOC regulations Safety statementsLaser safety Laser statement for Finland Luokan 1 laserlaite Substances Table China Symbols/Numerics Index IPV4 IPX/SPX Msds RFU Enww TCP/IP Enww Page CE524-90910* *CE524-90910