Table 10-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

79.XXXX ERROR

The product detected a critical hardware

1. Press the stop button to clear the

To continue turn off then on

error.

print job from the product memory. Turn

 

the product off and then on.

2. Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message displays only with a certain program or print job, contact the software vendor for assistance.

If the message persists with different programs and print jobs, try these steps.

 

 

1.

Turn the product off.

 

 

2.

Disconnect all cables to the product that

 

 

 

connect it to the network or computer.

 

 

3.

Remove all the memory DIMMs or third-

 

 

 

party DIMMs from the product. Then

 

 

 

reinstall the memory DIMM.

 

 

4.

Remove the EIO device from the

 

 

 

product.

 

 

5.

Turn the product on.

 

 

If the error no longer exists, follow these

 

 

steps.

 

 

1.

Install the DIMM and EIO device one at

 

 

 

a time, making sure to turn the product

 

 

 

off and then on as you install each

 

 

 

device.

 

 

2.

Replace the DIMM or EIO device that

 

 

 

you determine caused the error.

 

 

3.

Reconnect all cables that connect the

 

 

 

product to the network or computer.

 

 

 

 

8X.YYYY EIO ERROR

The EIO accessory card in slot [X] has

1.

Turn the product off and then on.

 

encountered a critical error.

2.

Turn the product off, reseat the EIO

 

 

 

 

 

accessory in slot [X], and then turn the

 

 

 

product on.

 

 

3.

Turn the product off, remove the EIO

 

 

 

accessory from slot [X], install it in a

 

 

 

different EIO slot, and then turn the

 

 

 

product on.

 

 

4.

Replace the EIO accessory in slot [X].

 

 

 

 

8X.YYYY EMBEDDED JETDIRECT ERROR

The embedded HP Jetdirect print server has

1.

Turn the product off and then on.

 

encountered a critical error.

2.

If the message persists, contact an HP-

 

 

 

 

 

authorized service or support provider.

 

 

 

 

152 Chapter 10 Solve problems

ENWW

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HP Laser CE527A#ABA manual 8X.YYYY EIO Error, 8X.YYYY Embedded Jetdirect Error